TripAdvisor Traveler Rating

The hotel is very unstructured. The food is horrible. I think that all these positive comments on booking are bought. I wanted to leave on the first day. They don't serve snacks in the afternoon, just the leftover hamburgers left over from lunch. Most of the employees are always in a bad mood. The breakfast is weak and there isn't even any cake like all the resorts have. THE BEACH: There are a lot of rocks and you can't go in without flip flops. Lots of seaweed and few sombreros. Nothing here is like the photos and I would never come back here. Very disappointed.

Stayed in one of the swim up rooms on the outer edge of the complex so it was quiet away from the main pool which was more of a party zone with activities and the bar. Mini bar was restocked every day with beers, water and soft drinks free of charge. Everything you need. Could do with a bit of maintenance to walls and door frames but overall can't complain. Room service was perfect, ring them up and the food is there within 45 minutes. Loved the food here. Italian restaurant was a bit suspect, didn't taste like what I've had in Italy but hey ho, I'm in Mexico so what can I expect. Buffet and the grill 10/10. Didn't get to try the other restaurants because they were fully booked/closed during our stay. Drinks were all branded spirits, beers and soft drinks so plenty of choice. No additional charge for cocktails. Tips weren't necessary but guaranteed you got served straight away every time you went back for more so a few dollar bills is a good idea. Bar staff even came by your swim-up room pool and ordered drinks but they expected a tip for this effort. We always got 2 each so we didn't have to go back and fourth often. Beach had lots of loungers in shade or sun with the bar right next to it. Beach always had seaweed all over on a morning but cleared up by tractors quickly. On the beach were a few people selling sunglasses, excursions and massages but not too much of a bother. The on-site shop was expensive, we needed some paracetamol and it was nearly $20 for a packet. Also bring your own inflatable as they were about $50 in there. There were animals everywhere so when in your swim up room, close the door and watch your food/drinks because coaties are sneaky little things and were drinking from the room next doors cups and seen them in a room that housekeeping were cleaning. Water sport area was good - we went paddle boarding and played some pool and table tennis here also for free. We booked an excursion at the hotel from BD Experience to Chichen Itza. Easy to book and logistics were good but due to the travel and the Mayan Village we were taken to on the way there, I wouldn't recommend. We were out from 7am till 9pm. 100% would stay here again in a swim-up room.

Resto Aroma was AMAZING. Miguel is a fantastic server and the chef is amazing. There are no words. Just for that meal, I would come back. This chef is a gem. The staff are so nice, Margarita the room based attendant was so thorough, she never forgot anything. Drinks are amazing food is amazing. Just book it. This resort should have the beautiful cats that roam be welcome cats because they are so sweet, and well behaved. Will book again.

Don't come here if your single 95% couples here. Other then that food is good entertainment is good beach is ok lots of seaweed. Get a swim out room. There is a party side and a quiet side. You can also visit 2 other resorts very close to each other and check out the coffee bar set up in the evening best coffee

I booked this trip for myself and my fiance. We are two 20-somethings who average 2 international vacations a year and 3-4 shorter domestic getaways. We're seasoned vacationers (not travelers-- we go to relax rather than adventure.) If we sound like you then our review may be helpful in planning your trip to this resort! PROPERTY 3/5 Transparently, the layout of this hotel isn't my favorite. It isolates most of the guests from highly desired amenities like the beach and restaurants. I feel like the lobby is in a really strange place. Guests staying in standard (aka Deluxe) rooms have to cross a parking lot to get to the lobby, beach, and restaurants. This was my first time staying at a resort with this sort of layout and i probably wouldn't do it again. As far as the design of the property, they went for what was considered "modern" at the time of it being built. I could see it being viewed as very stunning and cutting edge back in 2014, but in 2024 it reads as cheugy or dated. Conversely, the sister hotels (Grand Riviera Princess and Sunset Princess) committed to a very earthy, Yucatan theme in design and decor. Its timeless and was breath taking upon first sight. Speaking of which-- guests at this hotel have complimentary access to the sister resorts. Taking the shuttle over to spend an afternoon is a great way to remind yourself of why you booked an adults only resort. In all seriousness, the sister resorts are quite nice but the service does seem to be much better at the PYP. ROOM: 4/5 We stayed in room 1001. This particular room is the first one that you pass when approaching the property by vehicle. We specifically requested a room in building 1 because we didn't want to hear the music from the main pool or witness debauchery at the swim up bar. It was a trek from the lobby, restaurants, and beach, but it was worth the sacrifice to not be near building 3 or the main pool. I would recommend this room to people who like peace, getting in their steps, and looking at wildlife. We saw so many animals from our patio and swim up! I would not recommend any rooms in building 1 to those with limited mobility. The room was clean but is definitely starting to show its age. The pool itself is very well maintained. People were cleaning and treating it constantly. Speaking of the pool, be very careful entering your room from the patio as the floors can get quite slick. It blows my mind that they don't provide any sort of floor mat for that area. Given the sheer amount of drinking that takes place in those swim outs, someone has definitely taken a slip or a tumble coming back into their room! Speaking of drinking, room 1001 may be away from the pool bar-- but you won't go thirsty! Wait staff come by constantly to take drink orders. My biggest complaint about this specific room was that there was a serious ant problem on the patio. There were 50-60 ants on our patio at any given time. We had to shake them out of our towels and swimsuits that we had left to dry before bringing them back into the room. We asked them to come by and spray it but to my knowledge, they never did. FOOD: 1.5/5 (Would be a 3/5 if it hadn't made us extremely sick) The food is fine. It is on par with the price you're paying (remember, this is not an upscale resort by any means.) Regardless, I have some serious concerns about how the food is being served at this hotel. Outside of popular items (eggs, bacon) nothing is kept to temperature in the buffet. I also received several room-temperature foods (particularly sides like mashed potatos and pasta) in the ala carte restaurants as well. My fiance and i got extremely sick on the third day of our trip. I attribute this sickness to foods being stored at incorrect temperatures. We had to treat this illness with Treda-- which cost a whopping $32 USD in the gift shop. The way that i see it is if they're going to serve food in a way that breeds foodbourne illness, the least they could do is offer the medicine at a non-inflated cost. One of the very strange things about this all inclusive (in comparison to others, atleast) is that they don't stock the room with any sort of crisps or light snacks. There seemed to be no in-between-- either you get a full meal or you don't eat. Contrary to others, i found the room service to be passable at this resort. It was comparable to the rest of the food at the resort except it was actually served at proper temperatures. We ended almost every night with it! SERVICE: 5/5 The people are who make this resort! The service we received at this resort was absolutely flawless. Shout out to Diego in the lobby! He does a great job at making guests feel welomed and cared about. The front desk workers and concierge were great, aswell! They were all extremely knowledgeable about the resort. I was very impressed by how many of the staff were multilingual. They could easily switch between languages at the blink of an eye and were very patient and complementary when my fiance attempted to use his limited Spanish. OVERALL: 4/5 Is this a true 5 star resort? Absolutely not. It's more like a 3 star resort. The price reflect this. We paid around $2200 for our vacation package, which included 5 nights at this resort + round trip airfare from PIT. Airfare alone would have totaled around $1000, so meaning the resort itself was around $1200 for 5 nights. This is $240 a night or $120 per person per night. I've paid a lot more for hotels offering a lot less. All things considered, this is a good value property. You'll have a great time if you watch what you eat and manage your expectations. This is a great starter resort for those who have never experience an all inclusive. Alternatively, it's also a great choice if you just want to get away for the sake of getting away.