Sandos Caracol Eco Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 20726 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect Get Away for a Family

    Reviewed by mlja417(Playa del Carmen, Mexico) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This placed impressed me the first time my husband and I came. You come here for the service and the family ambiance. We brought them this time and they are enjoying themselves. My son is loving the food my daughter being able to relax!

    Animation

    Reviewed by sandraaA9029LU() on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    They treated us very well they were always in a good mood making sure we were having a good time and always looked happy. They always played games with us and the service was immaculate and they were great dancers.

    Ah its just ok. Employees work very hard but policy seems to restrict them.

    Reviewed by Fackwhatsnottaken(Cleveland, Ohio) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It's just ok. Like usual the employees work very hard but unfortunately policy seems to restrict them. Food sucks had better buffet at 3 star motels. Sadly best thing I had was steak from lieros and fajita from room service. Cant even make / find a salad except for lunch. Everything repeated reused. When sold to me they set an unrealistic expectations that select club adults only is like a resort in a resort. It's not at all its just a kids family mad house. Pools are DISGUSTINGLY dirty with animal feces all over the deck. bugs bees even cockroaches floating and no-one skimming them. (I borrowed a net from a worker and skimmed it myself to protect my G/F from being stung as shes allergic) None of them are properly sucking through skimmer ports and no workers are properly cleaning deck or pool BEFORE guest get up or at all for that matter. Hot tub not hot and only somewhat functioning pool jets will be a better hot tub. Bubble agitators never on. Front desk is a total mess lacks staffing with 7 to 10 other workers standing around doing nothing but policy does not let them assist. Concierge might as well be non existant. Had to ask for welcome drink then I take one sip and its terrible set it down and asked whats wrong. Say its terrible and made incorrectly. Isabel proceeds to tell me I'm wrong when I both saw it made incorrectly and have an extremely refined mixology pallet. That kind of set me off from the start. Shows are very short and lack luster even vs lower star rated resorts. You are constantly harassed on beach with people coming well up onto resort property. Lack of adult activities (could be covid) but again not the way it was sold to me. It was sold to me as 2 resorts in one if you want to be adulting and not around kids you can. But sadly NOT the case. Kids in adult areas and no strict enforcement of it. Rooms are ok they are clean in good repair. No easy access to ice for room and water machines are not cold (eco I guess) Felt very lied to they were giving me an upgraded room because select club adult only rooms are covid closed. Then they give me a room with a kids room and bunk beds for 2 adults and insist its an upgrade to my select club adults only room. Rigerberto the A&B manager saved the days and Victor at the select club bar were the only thing keeping me from completely loosing it. The buffet is a covid breading ground shared serving utensils. Servers touching trays tables used dishes silverware stuff on the floor walking behind server station in no way sanitizing hands and then touch tray or drinks or whatever else. Plastic face shields have gaps all around that particulate can easily pass.

    Los Lirios Restaurant

    Reviewed by philhunter95(Denver, Colorado) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff was some of the best we have ever had. Along with their great service, they helped us learn some Spanish. I would like to thank personally Virginia, Martha,Noemi,Angel,Jose and Sacora. All of them did an outstanding job and go out of their way to help you. I highly recommend this resort with no problems. Thank you for the great stay. We will return many more times.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Would recommend after visiting many resorts in the past

    Reviewed by Ksarey01() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hands down the best resort facilities I have ever been to. You have the ability to enjoy a beach that’s beautiful, activities such as biking and kayaking, and drinks that’s are actually top shelf. I am a huge history buff and actually learned after the fact that the Mayan ruins onsite are actually real and can be visited on a very short walk. Even with the difficulties of the pandemic this resort put an effort into receiving feedback and the dinner at La Riviera was one of the best I’ve had in Mexico. Luis was a wonderful waiter and for such a a short encounter made our stay that much better. Victor at the beach bar put an extra effort into finding cocktails we liked and made us feel comfortable