Grand Palladium White Sand Resort & Spa

Let’s start with the beautiful weather of Mexico. In the morning it was cool but by the afternoon is was warm enough to swim in the ocean. The pool water was a bit on the cold side for me so I never went for a swim in there but I did sit pool side to tan. From the moment we entered into White Sands we felt comfortable . We did have a misunderstanding with the booking but, Pedro went above and beyond to make sure it was corrected. We ended in a Romance Bungalow. The outdoor shower and jacuzzi were magnificent! I firstly want to thank the White Sands bar team for making my husband and I feel like we were in a home away from home. We felt catered to for the first time ever and we will never forget it! Day crew: Maria, Lucia, and Eduardo along with the night crew: Santiago and Tomas... thank you so much from the bottom of our hearts. You guys were a testament to what I’m sure Grand Palladium has to offer it’s guests. With that being said everyone was absolutely welcoming and extremely kind! Covid for sure changed how much more we could have enjoyed but we will say we were never bored. The only down side was that the restaurants were only open on specific days and we were not able to obtain a reservation to the one my husband wanted to try (Poseidon.) Our absolute favorite was Hibachi (hands down) from the experience of it all to the food. My husband and I enjoyed the nightly shows and music held at the lobby. Marielys and Mr Mike are so talented we enjoyed listening to them every night ! We absolutely hope that next time we visit ,with our children, we will be able to enjoy all the wonderful things this hotel has to offer.

Room was average. Room service was excellent but additional charge for it, which should be included. Everyone was friendly and the staff was professional and kept the property clean. Don't ask for an ocean view room because they DO NOT EXIST at this property

I’m focusing on my food allergen experience because I have over five (gluten, milk, potato, tomato, coconut, mushrooms), which makes travel EXTREMELY difficult. I booked this resort because I had read it was the best and I’m here to share that ITS THE BEST. Every meal, I was asked my allergens and accommodated fully. I never felt hungry or like a burden. Every meal, they checked and double checked what I was allergic to. When I got a stomach ache, because I didn’t ask questions at a buffet, FOUR employees came out to check on me. Truly some of the best, if not THE best, customer service I’ve ever experienced. I loved this place so much, I signed up for the travel club. It’s going to be amazing to travel more, knowing my stomach will be okay.

Multiple issues with room, electricity, and room service. Overall, the food seemed redundant because only couple of restaurants were open during dinner and one buffet for lunch. Beach area can use some cleaning. Pool area was great for kids

Great value. Built within the mangroves with great walking/running paths. Buffet had a good variety of food and was very good. a la carte restaurants we visited were excellent. Look forward to going back to this resort once COVID restrictions are lifted and they are in full swing.