Overview
Located in the heart of downtown San Francisco, this stylish and sophisticated hotel offers easy access to Nob Hill, Chinatown and fantastic shopping, dining and entertainment opportunities at Union Square. Enjoy close proximity to local attractions and easy access to public transportation such as MUNI, BART and the famous Cable Cars at this central San Francisco hotel.
Check in
3:00 p.m.
Check out
11:00 a.m.
Rooms
1919
Inclusions
Rooms
Amenities
Location
Reviews
Worst ever wifi
Kadir A on Apr 07, 2024
Worst ever wifi I have ever used at any hotel in any city in this century! It keeps disconnecting. You need to click “forget this network” every ten minutes re-login. If it does login again, you can enjoy the wifi for another ten minutes. Just terrible.
sliding downhill
J745BKjj on Apr 06, 2024
I've been coming here for about 15 years for business meetings and this place has gone seriously downhill over the years, I had planned my two days tightly for my meetings and built in room service meals so that I wouldn't have to waste time to go hunting for food and wait in lines. I needed to work. But there's no room service even though they say they offer it. Also clock was at the wrong time and for some reason they use complicated clocks so that I couldn't set it (I wouldn't even care but I don't want to look at the clock in the middle of the night and be misled). Also they only gave you 1 tiny toilet paper roll and they don't provide extra so I had to waste time calling down (Hilton is hoarding toilet paper?). And iron didn't work. I know these things are small but they add up. And I don't mean to sound petty but coming here and paying high prices you expect the basic conveniences of a great hotel so you can get on with your plans, but everything about this place was inconvenient. Next time I'll stay at a different hotel, and as an officer of two associations that contract with this hotel for our conferences, I'll be sure to rethink our contracts. The staff that are here are great. I don't blame them. But I get the sense they are understaffed and that the Hilton managers did the numbers & calculated they don't want to hire more or train properly.
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