Barceló San Jose

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2415 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disappointing

    Reviewed by CWrDerbyshire() on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I was really disappointed by my recent stay at the Barceló SAN José as part of a package tour. There were three major issues. 1) The room. My room was adequate for one night but undoubtedly one of the smallest in the hotel. The greatest problem was the bathroom. It was very small and almost impossible to turn around. The water pressure was terrible and it was virtually impossible to shower properly. 2) the bar staff. As we were on an all inclusive package we were treated as second class guests and the bar staff were really unfriendly. I got the impression they made us wait intentionally even though I tried to order in Spanish. 3) the restaurant. The buffet food is adequate although only one step up from school dinners. Breakfast was a disaster. There was no coffee, no tea and no bread. The choice of spreads for toast is poor. All in all I would avoid this hotel.

    A great place to stay in San Jose

    Reviewed by gfiprint(Croton on Hudson, New York) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a family owned and run Hotel and it is comfortable and very well appointed. It is not the 4 Seasons but a great place at a reasonable price with a tremendous amount of amenities not to mention in the city of San Jose

    modern facility in San Jose, adequate rooms and restaurents

    Reviewed by Critical329(Southern Pines, North Carolina) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    as part of Caravan Tours, we stayed 2 nights at Barcelo San Jose. The facility is not new, but well maintained. Restaurants were above avergae, Caravan arrnages buffet for all meals. well stocked and variety for all requirements. Fitness Center is older equipment, well used, and not the cleanest. Something that is unique, is the request to NOT place any toilet paper in the toilet. That means, after a bowel movement- paper is placed in a wate basket. Odd, by my standards. Pool area and bar is very nice, pleasant views from rooms, but hotel is in a residential section of San Jose.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Book the Premium Level!

    Reviewed by gdbear65(Toronto) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed two nights last February and could not have been happier with our selection of a Premium Level Superior room. The room was spacious and the king-size bed was super comfortable. Premium Level gives you access to snacks & drinks, including beer & wine, at the lounges on floors 5 & 6, from 8am to 10pm. The staff at Barcelo is excellent. In particular, our Front Desk Concierge, NIcky, was incredibly helpful. Prior to going, I emailed the resort to ask if they do anything special for customers who are celebrating birthdays during their stay. I wanted to surprise my wife with something special while we were there. I got a reply stating they could deliver a cake to the room. I replied stating it would be much appreciated if that could be arranged and got a response stating it would be done. Around 8pm on my wife's birthday, on our way to the jacuzzi, i asked Nicky about the cake. Nicky informed me if it was not already delivered, it was missed as the kitchen was now closed. Disappointed by this, we went and enjoyed a soak for half an hour, then on our way back to our room, Nicky stopped us and told us he had arranged a special dinner for us! We went back to our room, got dressed then met Nicky in the lobby where he took us to the buffet restaurant for a late dinner complete with a bottle of a nice local red wine. Needless to say my wife and I were ecstatic with the awesome hospitality shown by Nicky! Our stay included a buffet breakfast which was fantastic - lots of selection, including eggs made fresh while you wait. The only drawback with our room was the noise coming from the highway. I would hope that when they replace the windows they might invest in windows that dampen outside sounds on the Premium Levels. I had requested a mountainside room but none were available when we checked in and there was not much point in switching rooms for 1 night. Thankfully we had earplugs. Noise is an issue at most resorts so it is not a factor in my rating so much as a heads up. The Barcelo is a great place to stay while in San Jose!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    GREAT AND PLEASANT EXPERIENCE

    Reviewed by primendra(Boston, Massachusetts) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My overall experience staying in Barcelo San Jose was the greatest experience ever in my whole life. Great customer service and hospitality. A memorable stay a great experience. I will go back to stay with them again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5