Serenity at Coconut Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 462 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    5 most recent TripAdvisor reviews:

    Fabulous anniversary trip

    Reviewed by bambam26(South Bend, Indiana) on Oct 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Serenity at Coconut Bay exceeded our expectations by 100%! Every employee went above and beyond to make my husband and I feel special! The villa was immaculate as were the grounds and restaurant! The food for all three meals was great and the special menu that Chef Leo created for our anniversary dinner was beyond compare. All of the bar staff, but especially Tyler, went out of their ways to make sure we had what we wanted everyday!! The butlers were available by phone day or night! The excursions and evening entertainment were awesome as well including a great beach BBQ! If you are looking for an extra special place, Serenity is it!!

    The best hotel ever!!

    Reviewed by 948ashliem() on Oct 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the best experience at this hotel, everything was amazing!! The resort is beautiful and it is seconds away from the airport. I was blown away as soon as I got out of the taxi. The suites are like paradise and I did not want to leave the suite! The staff are wonderful, they make you feel welcome and they like to serve and please everyone. The staff is also very helpful and very caring. As soon as the taxi dropped us off, there was someone waiting for us, sat us down for lunch, showed us around the hotel and the suite. I received the best service from when I arrived until I check out. I would absolutely recommend this resort to everyone I know.

    Wonderful resort and an amazing team!

    Reviewed by Cheryl P(Greater Manchester, United Kingdom) on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just back from a stay in paradise! Whilst the room, facilities and resort were all amazing, what really makes it so special are the people. Chris leads a magnificent team. The butlers, bar staff, chefs, waitresses, housekeeping and gardeners all go above and beyond to ensure your holiday exceeds expectations. Special thanks to Ashen and Lance the butlers - amazing and great humour. Dellon, Lee, Tyler, Natasha and Anna - fantastic service and so attentive. Alina, Imran, Warren, Leo and Tracy - wow, amazing chefs and food! We loved the rum tasting extravaganza, a night to remember! Jonathan the coconut man and Ian - keeping the grounds so beautiful. Chewen - for the great service, lovely notes and wonderful animals. Amazing team, amazing stay and we can’t wait to get back! Jon and Cheryl.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Exceeded Expectations

    Reviewed by Iharapaulino(Manahawkin, New Jersey) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent 1 week celebrating our honeymoon at Serenity at Coconut Bay and I cannot begin describe the amazing experience it was! I usually do not write reviews but the excellent demonstrated by this resort and its staff deserves a 5 star review. The resort was exceptionally well maintained. Our room was spacious, clean, and everything was operating in order. The butlers and the staff worked hard to ensure your every need as consistently met. The food was so delicious. Even with all of the covid restrictions... I just cannot say enough great things about our stay at Serenity; they really made our honey moon special! We would absolutely love to return to Serenity at Coconut Bay and will recommend it to all of our friends and family.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A wonderful holiday, again

    Reviewed by Zrobs() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our fourth visit to Coconut Bay but our first to Serenity. We stayed in a grand plunge pool.butler suite. Everything was amazing but I think the toilet could have been slightly larger!Food.was 5* and very plentiful, I loved the coconut shrimp and the.lava cake.All the butlers were very attentive and helpful, nothing was too much trouble. Thank you to all the staff coming back was like coming home we had such a good welcome. I could not single anyone as they were all so friendly and helpful. However we must wish Arshan, one of the butlers good luck in his new venture.

    Individual ratings:

    Service

    Service-5