Sonesta Ocean Point Resort reviews
709 TripAdvisor reviews
Spring Break Adults.
Denise C on Mar 16, 2024
Pros the resort is beautiful and well maintained! Most of employees are very friendly and efficient! I would like to acknowledge Jenarle at Azul he was fantastic at his job. Jenarle went out of his way to accommodate us! Azul restaurant was our favorite! Quality food and Service with Beautiful views. We had coffee delivered to our suite every morning and the service was always quick. Smiley always delivered the coffee with a big smile and brightened our day! Cons The Beach. It is not a swimmable beach! Very Rough! Not Relaxing. We have stayed at other Adults only Resorts but I don’t consider this an adults only resort. You are sharing beach and some restaurants with the Family side. I felt bad for parents at the beach because the children were crying about how rough the water was. I also do not feel this was a 5 star resort I would give it 3.5.
Great all inclusive, great location!
H6883BRashleys on Mar 15, 2024
We really liked this resort. It was clean and the staff did a great job. The food was good and room service was quick and tasty. It is also in a wonderful location. We were on Maho beach and in a 8-10 minute walking distance to Mullet Bay beach which is not to be missed! I would stay here again 100%.
Lovely hotel but choose room and restaurant carefully if you want quiet and friendly.
Donna J (Albufeira, Portugal) on Mar 11, 2024
We stayed here for a few days before a cruise and then 1 night after in the adult section of the resort. The first few days were lovely. We loved the pretend beach pool although the rough concrete floor hurt your feet. We were in the block near the Azul which was quiet. Room had a dodgy aircon though so they provided a unit fed through patio door and gave us a credit. The second stay we were in a fabulous suite in another block but it was sooo noisy. Music until 430am then more music from 630am. Loud entertainer shouting through mic until 1130pm. Not relaxing and not recommended. No cafe in adult section a disappointment as you have to walk to other side to get take out. No tea in room only coffee machine. The highlight is the Azul restaurant. The food is fabulous and the staff even more so. The ambience and view lovely. Really friendly and accommodating. I feel this is due to Shingai of F&B Services. She is soo friendly and smiley and remembered us from our previous stay. Her staff copy her lead and are very attentive. Sadly the other side of the hotel seem unhappy.
Nasty and miserable workers
Fearless07867358272 (New Jersey) on Mar 07, 2024
There were 16 of us traveling for a bachelorette party months before we requested all of us to be together when we got to the hotel they never honored our request even though they told us we were flagged to be together. Everyone of the employees that work there were miserable. No one wants to help you thank goodness we had a Butler Rajeent and Alex who made our trip better than it would’ve been. There is no beach on the resort. You have to sit up at a makeshift beach and then walk down to the beach where you don’t get any service there so you die of thirst. we wanted it up staying at the pool where we had a miserable bartender call Cheryl. She was nasty. And she counting how many people we were cause we were getting drinks for each other. Meanwhile we paid for this she was too lazy to replenish ice tea, mint or grey goose vodka. Just a miserable lady who hates tourists. we come away to go on vacation. We’re all happy and we have to deal with nasty people, they never clean the pool and now the manager will read this and say I’m sorry that we didn’t meet your expectations because they really do not care. Some of the girls had no air-conditioning in the room and had to get a portable air conditioning in there. Some of the girls called for room service wanted a few items and were told they weren’t allowed to order more than 2. Again thank God we had butlers to help us There are plenty of other nice places on the island to visit do not stay at the Sonesta Oceanpoint. The only restaurant that was good and workers were pleasant was the AZUL we went offsite most nights to eat. Wasted money and it wasn’t cheap.
Wonderful resort
jcneumann (West Bend, Wisconsin) on Mar 05, 2024
I will start by saying we will probably never find a breakfast place as beautiful as this one. We loved that the adult restaurants were all outdoors. Azul was excellent every time. Fitness center is nice. Reasons for four stars instead of five……were there is no place to get coffee in the adult section. When I mentioned it to them, they said you can make it in your room. No thank you. You can go over to the family buffet and they will get you a carry out coffee. The noise level and chaos in there is not worth it. As soon as I walked in there, I saw a guy grabbing food with his hands. ?? The norovirus just went through that resort. I don’t need those germs. They offer pastries in the morning in the adult lobby but no coffee. So strange. But again just a minor issue. Other issue was there are no bathrooms near the pools. You have to either go in the convention center or down in the restaurant below the pool. Just seemed so odd. There are not a lot of lunch options without going to the family side. They offer a barbecue around the pool every other day but it doesn’t start until 3 o’clock. Food was really good but why not started earlier? WiFi was spotty and slow. We were not crazy about the closet set up in the rooms. The dresser is in the closet and only one person can be in the closet area at one time. Again, minor. I wish they would’ve had paddle boards. The bay is definitely calm enough for that Other than that the pool area is beautiful, didn’t have to fight for chairs. Cannot say enough about the staff, everybody was so friendly and helpful. We enjoyed the airplanes every day, and it did not get old. Loved to have the option to go to casino across the street. Walked to Pickleball one day. Did a rhino boat tour and swam with turtles. So fun. Walked down the beach to the sunset beach bar near the resort Food is not the greatest, but the views were great. Best mango daiquiri I have ever had. We enjoyed a couples beach massage from the resort. Mullet bay is short walk and nice to see. Would we go back to this resort? Absolutely!!!