Iberostar Selection Bella Vista Varadero

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1892 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Amazing Rooms, Good Food, Great Beach, DONT pay for Ocean View

    Reviewed by Dalal Z() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    *** Both myself and the man who stayed across from me were from Toronto, and when comparing how much we had paid for our rooms, I paid an additional $56 dollars a day for the view which I never looked at. The most ironic part? He saw the ocean from his balcony as well, as Cuba is very small and mostly water. We stayed on the third floor, me and my two retired grandparents. Elevators are slow and people cram into them once they arrive. If you or someone you're going with has an issue with walking up the stairs, take the lowest floor. The buffet was always clean and had plenty of options, and the service was always amazing, water was always topped up and plates were moved the second we were done. Finding chairs on the beach in Mid-April was a bit difficult, so we would reserve our seats at 5-7 AM. The washrooms very clean for the most part and the bedrooms were always cleaned nicely.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-5

    Above average

    Reviewed by kevsly() on Oct 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We enjoyed our stay here and think there is more good than bad with this hotel. Although we booked the star prestige package I understand there are differing reviews for the standard package regards the buffet restaurant and the food. We mainly ate in the panoramic restaurant for dinner and evening meals and couldn’t fault the food and the wonderful staff up there. They made such an effort to make our last night special, thanks again! The Cuban, Italian and Japanese restaurants were also very good but we only visited them the once. I was a little disappointed in the snack bar we used it twice as we were round the pool and both times the food was cold. I also tried to ring up for room service just before the 11pm cut off point, nobody answered till after 11pm and I was told room service had now finished. So didn’t bother the snack bar again! Although we were on the 8th floor the lift situation didn’t bother us, only a little wait and it was available. The cleanliness of the hotel was 10/10 housekeeping staff constantly going around the hotel. And our maid Sonia kept our room spotless and with daily surprises of swans, snakes and love hearts on the bed made from the towels. We was a little disappointed with the pools as one of the reasons we booked here was because it had a swim up bar. This was closed for 5/6 days. Although this wasn’t great for us I do understand maintenance has to be carried out, just unlucky I guess. All the bar staff were great and got to know what drinks you liked and often them waiting for. The people that work in this hotel work so hard for the little they get, maybe this should be reflected a little more in some of the reviews! If I returned to Varadero in the future I would return to the Bella Vista and hope a few of the minor issues we had encountered had been resolved.

    Nightmare at check in

    Reviewed by Hygor P() on Oct 04, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Iberostar bella vista varadero What a nightmare, we are returning costumers and you think that you will be treat like returning costumers, or better, like paying costumers. Guess what, we payed for the best room in the hotel , same as we did last May, so after making reservations with Spain office, to our surprise they did charged us for the best room and checked us in the cheaper room. Not only that, to our surprise after getting keys at 5pm , we got 2 queen beds instead of king bed. And yes you go back to reception angry about that and they ask security to help them.... I guess they forget who are the returning costumers. Well , few hours in let's see how worst will get , updates to come soon.

    Horrible Stay. No costumer service. Stay at another hotel in Varadero

    Reviewed by Ashlabeck() on Oct 02, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    As of the end of August, they only had one operable elevator. You had to wait at least 15 minutes for an elevator to get to your room. Most times I just took the stairs in the 95 degree heat. They also lost part of our reservation even thought we have a confirmation from the hotel. They told us we needed to buy another reservation, “because it’s a business and they can’t just believe us”’. They also do not have enough beach chairs or umbrellas on the beach. So, some smart people bride the the workers and pay them to hold chairs for them all day. I sat in a chair that was empty for over 2.5 hours, until a man came over with the worker who he paid to keep the chair and screamed at me and my family. He called my cousin a big scary black man and said we stole his chair. The worker yelled at me then took our umbrellas from us. I complained to a “costumer service representative” and she told me it’s not their job to control the chairs. I told her that the worker and the man yelled at me and he was being paid to do so and she said that they don’t do that. She promised me a new umbrella and never got me one. This resort does not have any costumer service. Iberostar is usually a great resort but not this one. It is definitely not a 5 star resort. Maybe just a three star. STAY AT ANOTHER RESORT!

    Very bad

    Reviewed by Vera B(Lisbon, Portugal) on Sep 28, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This was the worst hotel where I have been The food is not good Just one lift functinal 3 days without beach towels Just one pool functional Really bad O pior hotel onde já estive A comida é muito má Só um elevador a funcionar 3 dias sem toalhas p a praia Só uma piscina Muito mau mesmo!