Hilton Barbados Resort

The Hilton has a superb location with commanding views from almost every angle. But, as i entered the room , on the surface it looked ok, but then you realise the curtains are drooping off the tracks, the clock doesn't work (why is it there?) and there is no kettle and milk which had to be requested. On leaving, the receptionist demanded that I inform immigration of my transfer to another hotel which I didn't know I had to do. Her tone was shocking, so I ignored her. She would do well to remember that it is customers like me that keep her in her job. My experience with all other staff members were good. Go to The Crane for a little extra, you'll get a great experience. A disappointing, mediocre experience.

We came to the Hilton after arriving in Barbados, and then had to get our second test. Ended up waiting five days, three of those we were not allowed out of our room-obviously not Hilton’s fault. Good bits: fireworks display on beach on NYE, good breakfast room service, large room (beach view). Not so good: nobody came to help us with our bags at check out, even though our taxi was waiting and we had asked several times with 30 mins to spare. Moving six suitcases between us with two small kids was frustrating. The room was not super clean on arrival, rugs needed hoovering. The room service menu was very limited and had no kids options, and not healthy to eat twice a day for five+ days in a row. Please take into consideration that your guests might need a different offering if they are quarantining. A good selection of fruits and more veg please.

Let me start with the postive points. Location is very good with large beach and pools. Housekeeping were very good. Main issue was the restaurant service especially at Breakfast which was chaotic and lacked good management and organisation. Reception wait time was long even at the best of times which was very frustrating if you wanted something simple. Sunbeds in both the quarantine and non quarantine areas were only increased once residents complained and only then with challange. The staff were friendly and helpful. To me the key issue was a lack of good management. Not up to the standards I would expect of a Hilton Resort hotel

Ok so I'll start by saying we weren't staying at the Hilton but wanted to give a review anyway!! We have stayed here before and we're really impressed with The kids Club Cocktails Staff Beach/Pools and Jacuzzi?? They have and infinity pool for guests awaiting their Covid tests with Lovely double beds to sunbathe. We are staying at the hotel next door but have popped into the Hilton for lunch which was fantastic ?? So today the Barbados Minister made an announcement that the fireworks displays around the island were probably not happening ?? Being out 16th year on the island, We've only sen them a couple of times as we have children who get tired ?? Tonight the display went but at 2200!!! Well all I can say is thank you so much because those of us with children are normally tucked up in bed ?? This year the children all get to see the display!! I don't think I'm alone here with kids that can't stay up until 12!!! Never mind is parents! So from the deepest of my heart, Although it wasn't your original plan, Thank you so much!! You've made a lot of family's very happy ?????? Happy New Year

Before we even arrived Alana at Concierge assisted me with my booking and any information I needed. Natasha front desk was great and accommodating. Mena restaurant dinner first night was attentive and always available. Judy and Waveney at breakfast was nice and Rosemary at the omelette station was great. I felt safe with the protocols in place .