Atelier Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 407 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Worth every penny!

    Reviewed by MizzAfrika() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is by far one of the best resorts that I have been to. The food is really delicious, the facilities were top notch and the customer service was amazing! I went on this trip alone to celebrate my birthday and they made sure that every restaurant knew and made me birthday surprise, this was in addition to them decorating my room while i was at the beach. Thanks to Lana and the rest of the staff at this resort for an amazing experience!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Perfection

    Reviewed by CDuncan85(Pontoon Beach, Illinois) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were moved from the Oleo hotel due to capacity. This hotel is gorgeous, well appointed and thoughtful. The staff are pleasant and anticipate your every need. George, Enrique and Cesar worked the pool bar and were so attentive we didn’t leave the pool all day. Restaurants were varied and the sushi was fresh and inventive. The spa was perfection!

    Beautiful grounds! friendly staff

    Reviewed by evaclairebear() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Me and my best friend came to Atelier for our second year in a row in Cancun! our first impression was amazing, the lobby is so beautiful and so are the rooms! I loved the vibe, and everyone was so nice. The food was really good, especially the steakhouse and the mercado 19 buffet. By the beach Edson and Eduardo are the best duo! They always had something fun for us to do whether we were in the ocean, the pool or in the sand. They totally made a great impression on us :) I loved the layout personally, everything was kind of far apart but there were lots of super beautiful plants and a cool bridge to connect it all. The one downside was the water isn't as blue and turquoise looking as it is in the Hotel Zone. has a more green hue. probably more natural but the hotel zone beaches are so beautiful and pristine.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    We were at the resort during Christmas for a week - in a word spectacular.

    Reviewed by catz101() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a swim out pool room which was lovely. The staffs attention to detail was second to none. The room was always clean and the staff were extremely friendly and well versed with all amenities at the resort and Cancun itself. I have to say it was the best resort we have every had the pleasure of staying at.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Lovely new hotel

    Reviewed by AngeG12345() on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is new and still trying to figure some things out but they are doing a fantastic job. Everything is clean, rooms are large and beautiful, service is amazing. The large majority of the staff are fantastic. We were there over new year's and people were reserving pool and beach chairs early in the morning and not showing up again until mid morning. This is not unique to this resort but we were told that the resort is looking into strategies to deal with this. They have an app for the resort and the e-concierges were quick to reply and were very helpful. The front desk and in person concierge were not that helpful, however. Security was great when my husband lost his phone. We loved being able to order food for lunch around the pool and at the beach. The beach was beautiful. It's nice to walk the beach in both directions. Evening entertainment was hit or miss. The craft bar (La Calle) was awesome. We absolutely loved Alba for our breakfast smoothie, yogurt and granola, fresh fruit bowl and double cappuccino. The coffee shop with the gelato was a wonderful treat as well. Our favourite restaurants were Los Abrazos and Takeshi. The other two restaurants we tried, Cilentro and El Suspriso did not have near same food quality and level of service. They could learn a lot from Takeshi and La Abaszos. Outstanding staff include Veronica and Alberto who served drinks and food at the pool and beach - they greeted us with a friendly smile no matter how busy they were - Vicente at Takeshi - whose service and friendliness made our meal that much better - and Angel at Los Albazos - who was friendly and calm even when rain forced the New Year's Eve patio tables to be moved into the interior of the restaurant. We got to know Angel a little bit and he truly seems like an outstanding young man; I think Atelier is lucky to have him on staff.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5