Crown Paradise Club Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cancun
    5. Crown Paradise Club Cancun
    6. Crown Paradise Club Cancun review

    What to expect (based on 12121 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Couples vacation

    Reviewed by Joe B() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First trip to Mexico and everyone was very nice and helpful. I recommend upgrading to VIP room because we went to every bar and Melchor was the best and nicest bartender in the whole resort. We always looked forward to his drinks every night. I would recommend coming back.

    Amazing stay

    Reviewed by zyyg() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The food and service was great during out stay in the Crown Paradise. Diego from the font desk and the lady from the concierge were very helpful and informative regarding our questions and issues. Juan Carlos was our server in the buffet restaurant, he was really nice and was so patient going back and forth to the bar to get our drinks, food was amazing as we expected. Tonny from Trafalgar bar is the man, didnt have to ask for a drink, he knows right away what to give us. Definitely would go back here. Salúd.

    Could be better

    Reviewed by cascafam6(Delran, New Jersey) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff at the front desk was courteous, However, they were not prepared for us. They seemed unorganized. They did not have a room available for us. So they tried to up-sell us instead. We declined. After a couple of hours in line and at the desk, with little information being given to us, they finally said we have to wait 1 hour before our room was ready. We realized after being in the room for a couple of hours that our air conditioning did not work properly. Everything was damp the entire stay. Bedding, clothing, towels were all wet before we used them because of the air quality in the room. Who knows what we were breathing! Our friend's room was great, however. We did not want to try to get this rectified because we didn't want to wait any longer and waste valuable relaxation time and it seemed they barley had a room for us to begin with. Overall it was a courteous staff, but mediocre food/drinks. Don't waste your time at the Italian restaurant. The adult pool needs a remodel. Certain rooms were not maintained well and could use updating, but they were clean. The grounds were beautiful and clean. I was disappointed that even though it was an all inclusive and we didn't need to tip, it seemed better service and better options were available to us if we did. It is a pain to carry around cash in a bathing suit.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-4

    Value

    Value-3

    vacation stay

    Reviewed by kcaguia3814(Calgary, Canada) on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    staff are very friendly and assisted us during our stay. but there is one staff in the baby paradise named karely that was not so very helpful and not being so considerate despite our request and plea. But overall we had a nice stay in crown paradise.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Not happy

    Reviewed by Companion51519281077() on Nov 18, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    It was hard to get reservations with resteraunt as it was always full. The buffet was the same everyday. I had my inhaler for my asthma go missing on the second day. We waited 30 mins to check into hotel room.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-3