Catalonia Riviera Maya Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 12268 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Ups and Downs

    Reviewed by EJ H(Cancun, Mexico) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Stayed for the weekend and I have to say even when I want to like it, it ended up falling short. Arrived early for checkin and asked for an upgrade, received a very rude NO from the reception girl. Got my room and found a dead cockroach next to the bed, went to the front desk and told them about the incident, again received a kind of cold ALL WE CAN DO IS SEND SOMEONE TO CLEAN. Took the issue to the supervisor who turned out to be the same lady at the check in, this time she took good care and found me a better room and directed me to customer service, who where kind to offer a dinner at the privileged restaurant. It seemed like everything was going to go smoothly from here on, if not for the fact that this upgraded privileged room was next to the housekeeping closet, which they started using and coming and going every morning at 8 am, so no sleeping after this hour. Breakfast is poor, really really poor and basic, but the food improves during the day, meals and snacks are good, specially the sandwiches by the Yucatan pool, we went to the asian and privileged restaurants which where both very good and the tapas restaurants which are not really tapas. Bars are a highlight, not very crowded and the drinks are good. Only issue was at the sportsbar, first no one could change the tv channel to put the baseball game, solved by the barman after some minutes, but then even when there where people watching a guy from entertainment team came and turned all tv's off and ran away, he really did not say anything and the barman just told us they close at eleven, come on people!! game 6 of the NLCS, ninth inning and the Yankees just tied the game and you turn off the tv just like that!! Pools are relaxing and the beach by the privileged area is nice and smooth. Only got to see the mexican show and seemed entertaining. Overall because of the many good people working there I wanted to like my stay but I don´t think I will come back any time soon.

    Individual ratings:

    Service

    Service-4

    Value

    Value-3

    Great friendly hotel

    Reviewed by 473craigp() on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I visited here as a solo traveler early September for 1 week. The weather was gorgeous and red hot hitting 32 - 33 degrees! A bit too uncomfortable for me. Every single member of staff were excellent and so friendly and made me really welcome. Food was great and plentiful with various themed nights and variety. The Steak Restaurant was really good and unlike other hotels, I was surprised that I could go to it more than once a week. I was looking at previous reviews about the beach there as I am a big beach lover. That was the only negative thing for me. The beach area for general hotel guests to the right of the hotel was not great. Iv'e had better. Unless you pay and upgrade to a premium guest, than you have access to a better beach to the left of the grounds and an extra members only area pool.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-4

    Mixed

    Reviewed by Sarahmdavis(Montego Bay, Jamaica) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Before arriving I did email to request a room near to pool/sea etc due to hip issue well we got ground floor but not close Food was ok not very hot did enjoy steak meal & Japanese these really stood out Grounds well kept tidy & very clean We layed on the loungers just next to the pool abit hit & miss if we saw a waiter Most of the entertainment team were friendly apart from a couple of the French guys ( not Flow) made it very clear they would ignore us British not nice Photographers were great guys always had time to talk due to their great attitude we had our photos taken Very disappointed that the bats closed at 11pm Would not return

    Not happy

    Reviewed by Dadeancell() on Oct 20, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    It was not a good experience for us .. It was like being on a building site not very relaxing holiday at all not when we worked hard n got this .. we paid for a suite n got noise every day ...so what a relaxing holiday we had The travel agent never told the guests before they travel to decide whether wanted to go .. Is this not common practice to do so after all we are the paying guest's not much too ask First time in Mexico never again

    Quality not Quantity

    Reviewed by orlaberry(Barnsley, United Kingdom) on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    One of my favourite hotels in the world. It's not the biggest and certainly not the best. It's the friendliest. People return here year after year as it just has something about it. The food is great, as are the drinks. The ala cartes are some of the best we've ever eaten at. The Japanese is awesome. The standard rooms are ready for updating, and the upgraded rooms are a bit expensive. The whole resort is very clean. Entertainment is very good, aside from the French only animation team, who ignore you if you are English. The best thing about the place is the rest of the staff who can't do enough for you.