Dreams Sands Cancun Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 8642 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Wonderful time!

    Reviewed by 2020galinap() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We couldn't have been more pleased with our trip! The staff was so friendly and accommodating. It's not a new hotel, but the room was comfortable enough with a balcony & beautiful ocean view. The beach was a close walk from our room, very clean & had great service! The food & juices in the restaurants/buffet was tasty & fresh. I would recommend coming to this resort! Our stay here helped us feel very comfortable, safe & taken care of...even in the midst of COVID. A few of our favorite staff members who did an EXCEPTIONAL job: Raul, Jennifer, & Sabrina (entertainment), Isabel & Liz (spa), Abinadab & Jorge (buffet), Carlos, Eduardo, & Stephania (restaurant), and Roberto (UBS)

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Great service bad hotel needs maintenance

    Reviewed by Traveler286569() on Oct 21, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I am a travel agent who takes seriously guests concerns. Upon arrival, my customers called me to complain about the cleaning service. Few items were not available for serving tea. Reception was calling them to attend a 90 min. presentation. Reception hotel was trying to find out package price paid to promote their service. Guest mentioned they were happy with travel agent service. I sent an email to management of hotel. This is not acceptable. Unfortunately a pipe broke in their bathroom making it less pleasant from the very beginning. I had contacted management via email, social media and phone to make the situation better for them,Guest mentioned corner balcony view is beautiful. But hotel maintenance needs a lot of repairs. Minor repairs could be done to give a better aspect to building, rooms, and cafeteria. Guest were not happy about the food. I will remove Dreams Sands Cancun from my list. See few pictures. Management please be on top on this.Guests won't be coming back to this hotel in Cancun. Choose RIU instead. #TravelbyKarla

    Individual ratings:

    Location

    Location-3

    Service

    Service-4

    Value

    Value-4

    Amazing time!

    Reviewed by chasityt557() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I loved this resort! So relaxing and fun! Bartender Armando Vega was excellente! He made the best margaritas!! Will definitely return! Also bartender and waiter Ricardo was awesome, every time we saw him, he was happy and excited to see us!! They are the best! Sidenote: food is okay but doable for a short amount of time! And due to Covid, not all restaurants were open, but it's out of our control

    Bad experience

    Reviewed by carloseL4195PY() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The only good thing is the beach is very nice Staff rude I was with no water in my room. For couple hours No beach towels for the whole day Every time I when and ask for towels they tell me in 30 minutes Guys at the bar rude Really I have nothing but bad experience at this place I will never recommended to my family or friends

    Happy with hotels staff

    Reviewed by fredyl905() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Experience amazing with the place but more with Janet ,dania,gozalo,y el couch de bally ball very nice people and planning a go back . Thanks to dreams to have Sach amazing staff food is amazing at all places drink uff all u can and drink can't say anything bad about it

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5