Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 19361 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    7th wedding anniversary

    Reviewed by richarddE2949GM(Dallas, Texas) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When my wife and I started dating our first trip was to the Excellence Riviera Cancun. Later we got married at Excellence Punta Cana and we just finished returning from Excellence Playa Mujeres. We keep going back to their resorts because they do a great job at a fair price. The staff was super friendly and seemed to really go out of their way to make sure we were satisfied with the food, drinks and the overall accommodations. I’m guessing part of this was their enthusiasm and relief that the tourists are coming back but whatever the reason it was appreciated. A shoutout to Andres (concierge in EC) did a great job and helped us with a wonderful day trip to Isla Mujeres via catamaran, Laura in the Hibachi grill was very attentive and nice and Tomatino (sorry I’m sure this is spelled wrong) in the Grill couldn’t have been friendlier. We did witness one guest that was drunk act ugly about his food one night at dinner. I personally think the food is very good and the waiters seem to want to make sure the guests are happy. But if you go to Mexico with the expectation that it’s going to taste like food you get in America I think you have the wrong approach. Keep an open mind and open palate! Excellence PM rocks.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellence was Excellent!!!!

    Reviewed by raisleyrebecca(Philadelphia, Pennsylvania) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited Excellence in Playa Mujeres for our Anniversary and our baby moon. This was my second time to this particular resort (6years ago) and it was better than I remembered. The staff was amazing, food was excellent, and accommodations were nothing less than perfect! I would highly recommend. My husband and I plan to return as soon as we can!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best place for any occasion

    Reviewed by sarabates88(Marion, Iowa) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the best place to visit. Amazing food for all types. Great and friendly customer service. We keep coming back year after year because of the great employees at the resort. We will be back next year again like usual. Can't wait!!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    You will NOT be disappointed! First class whole trip!

    Reviewed by jamig503(Kenmore, Washington) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This has become a yearly event for my husband and I (plus many friends). It is an incredible place to spend a vacation. Staff is beyond amazing and they really make you feel like family. They care, they notice and they go out of their way to make your experience one you won't forget! (They have a PILLOW MENU!!!!!)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellent Resort

    Reviewed by lm213us(Ocean Township, New Jersey) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff at Excellence handled the COVID protocol great we felt safe and comfortable. Food and drinks were plentiful! Entertainment was great. Cleanliness of hotel was superb! The spa exceeded our expectations. Can’t wait to go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5