Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 20296 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Wonderful romantic vacation for anniversary

    Reviewed by 300brookel(Providence, Rhode Island) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at this resort in a swim up EC room building 9, it was a great experience and will return soon. Not only is the resort amazing, the views, the food, the staff is what makes it. Every meal, drink, interaction is so personal and caring. We loved our experience with this resort and the people that make it run. Isabel who worked in actives and at night for entertainment was great, her and my husband had daily running jokes and bets it made for a great day. Zuri building 9 concierge was amazing and I cannot sing her praises enough, she was able to help with an emergency that would have ruined our trip and she went out of her way to help get my cell phone returned from an outside tour agency. Jason and Diego at Prelude outside bar, made our nights! They were fun, entertaining and caring- i honestly felt they enjoyed their patrons and loved bantering with us Omar at Agave and our server at Flavor market was wonderful, we allowed him to pick our meals and did not disappoint, he cared about meals and made each of them memorable. Magna- the manager Elaine, Emily the hotess, Angel made our first night at EPM perfect, he served us wonderful meals and was great. Lorena, Advel, Raul, Carolos, Angel, Jorge all great! What a wonderful special place. Our pool concierges were always on top of it- Manuel, Marlon and Francisco the waiter were the best, they made our swim up EC room the best place to be.... Lastly our last dinner was at Chez with Cesar he was great, and made our anniversary dinner extra special!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Our 10th Visit, yes TENTH.

    Reviewed by EmandLance(Roanoke, Texas) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I guess it’s obvious that we love Excellence Playa Mujeres. The reason we keep coming back is because as soon as we walk through the big double doors, our worries are over. Some vacations are projects, an EPM visit is a VACATION. We don’t do excursions or participate in many other activities when we come there. We just want to take a quiet week to decompress and enjoy. Restaurant experiences: Basmati (Indian) We thought the food was wonderful. I like spicy, he likes it milder, and we both walked out happy. The Chicken Vindaloo had a nice kick. Chez Isabel (French) My goodness. This is a place for special occasions! We celebrated my birthday there. Loved the French Onion Soup Toscana (Italian) I had the Ossobucco, which was superb. He had the Gnocci and Veal Saltimbocca, which he loved. Spice (various Asian) I don’t recall what we ordered, but I know we loved it. I like things spicy, so the waiter brought me a small dish of pickled serrano peppers to add some heat to my dishes. It was a perfect accompaniment. The Grill (steak, etc) Our Last Supper. I ordered the Fish Tacos and was blown away at how good they were. He had Chicken Fettucini Alfredo, because of course he did. He nearly licked the plate clean. Our days were spent poolside, being attended to by Moises the first day, then by Armando every day after that. Armando was so much fun that we deliberately sought him out and sat in his section. The new Director of Customer Services is Aracelly Pech (taking over from Carolina Paz, who is moving on within the company) Congratulations to both ladies. Aracelly appears to be absolutely up to speed for the challenge. Our building’s concierge’s name was also Armando and he did a great job of explaining and arranging our COVID tests for our return to the US. Also, I had a small complaint about how a family member had been slighted on an earlier visit, and he made sure that the Dir of Cust Services heard about it. She talked to me about it the next day. So, kudos to those two for following up. In summary; EPM is a beautiful location and it is kept that way by the beautiful people who work very hard to make guests happy. There are many gestures, large and small, that just delight me time after time.

    Not what it used to be

    Reviewed by RWG1980() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    While some of the amenities had stayed the same since our first trip here nine years ago, others had significantly declined. The spa is top notch and the gym is surprisingly well stocked with functional training equipment. Agave is their best restaurant for dinner and the breakfast buffet is also very good. Unfortunately my wife and I required two things to make the trip perfect, great coffee and great wine. The resort had neither. For people with three young kids, we know our coffee and wine. These two major points in combination with the generally poor alcoholic beverage and food quality really put a damper on the overall experience. Not sure if COVID had something to do with it, or it is new management. While we would suggest this resort to others, it would come with a couple of the aforementioned notes as caveats.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3

    You will not find a better place!

    Reviewed by juliefuntraveller(Livonia, Michigan) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I searched for days to find the perfect place for our group of 4 couples to go in Mexico and Excellence playa mujeres exceeded everything I had hoped for. Absolutely incredible. I travel around the world frequently so I have many experiences to compare this place to. I was worried about a 5 star luxurious resort not being "fun" and too "low key" for our group but that was not the case. This place had everything! It was the perfect mix of fun and relaxation. Each day seemed to flow perfectly with the right amount of activity/entertainment and relaxation. Every need was met quickly. All services provided were exceptional. We were easily able to eat in all the restaurants without difficulty. The food was actually delicious and incredible in some places. Rooms were great with a pillow menu and sound machine. In room drinks and snacks were replenished daily and efficiently. We were not "bothered" even once with offers for buying anything which was SOOO nice. I hate going to resorts where they hound you to buy timeshares or activities etc., if I say no once then leave me alone! LOL. All in all I can't say enough good things about this resort and I will recommend it to all my friends and family. Thank you Excellence for being incredible. Also, for anyone wondering...we went 3/30-4/6 during COVID and it was still amazing. So if you have any concerns quit worrying about it and just book it and go!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Beautiful place! But to many people with access to suite.

    Reviewed by Alyssa B() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This was the most beautiful resort we had ever been to and would recommend it; however, go in knowing that there are a lot of people who have access to your rooms and they look through your things. We had $200 stolen out of our room and my bookbag had been clearly rummaged through. It was very unfortunate because other than that experience it was such a wonderful vacation, but that kind of ruined it for us because we lost trust in the resort staff.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-5