Panama Jack Resorts Cancun

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 10608 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    AWESOME TIME

    Reviewed by 028407() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just returned home. First off let me tell you I have been to Cancun at least 15 times and have always stayed at an all inclusive. From my single days with my friends transitioning to traveling with my family I can say Panama Jacks is one of the best. From the check in process to check out process everything was above average, Lorena the supervisor and Sophia,both beautiful ladies, gave us a corner oceanfront room that was one of the nicest rooms we have ever stayed in the Caribbean. The view was spectacular along with the comfort and the amenities. The beach was soft n powdery and the water was crystal clear. There's even a beach bar which is always a nice touch.The service all over the resort was top notch. From the bartenders to the waiters, hosts, and all the other attendants were all so very professional. Kikko, the bell hop who cared for all of our luggage for the trip was awesome. Food was exceptional with many different options to choose from. As for the poolside it also was laid out very nicely with lots of loungers available and all kinds of daily entertainment. Lots of fun for all ages. Nightly entertainment was also great, with the Mexican Party being on Saturday night it was a blast. All in all the stay at PJ's was tons of fun and truly one to remember and I can see us staying here again in the near future.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Amazing 3 night stay

    Reviewed by Yeseniatravel87() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room was very clean and cool not humid like alot of other resorts tend to be. Food was good from Room service to Mexican & Italian (oh yeah they also have a Taco Truck !) . Coffee Shop was great and was always received with a smile. Beach... the BEACH WAS AWESOME , plenty of chairs to pull up to as close as you like to the water and the waiters go all the way down there to serve you ! Mojitos were my fave Must try. Can't get any better ! Mexican dinner on the beach night had live group & fire show after that both exceeded my expectations !

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Great Resort

    Reviewed by Connector39364() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Very nice clean resort. Food was very good. Restaurant Viaggio was excellent especially waiter Javier and manager David were so kind to me and my wife. Chef Gabriel made some delishous meals. Not noisy for children being there, fun at the pool everyday and great shows at night. Also a fantastic coffee shop with the best coffee.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Relaxing Vacation

    Reviewed by anakor83(Toronto, Canada) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just spent 7 days at Panama Jack Cancun with my best friend. The food at the restaurants was delicious. Service was amazing! In the restaurants and on the beach! We even got room service one night, which is included! The cafe in the lobby is awesome for cappuccinos, lattes, pastries.. Yum! The best gym I've seen at any resort I've been to!!! Better than most gyms! The rooms are comfy, clean, and modern, the size of the resort is great, nothing is too far. The beach was immaculate and the ocean crystal clear and warm. No seaweed at all!! We did get roped into taking part in the "time share" presentation... They said it'll be 90 minutes, which in reality ended up being longer than 3 hours!!!!! Holy crap! But we always knew our answer was a NO and sat through it to receive our excursion coupons, which was about 40% off. We booked the Xenotes excursion which was awesome!!! Bring water shoes, they'll charge you $30! Now for the down side.. there's no disco.. Nice to have the option if we wanted to dance but there was none of that. Also, the lobby bar is the only place you can get late night drinks and they stop serving liquor at 1am. And all week the bar smelled like a dirty sponge!!! And, all the entertainment stops at 11pm so you're left to entertain yourself for 2 hours at the lobby bar. Kinda lame if you're not there to get wasted but just want to enjoy music and dance and there's really nowhere to do that. Overall, absolutely great resort. The food and service make up for the lack of fun at night. I will definitely return!!

    Great service

    Reviewed by Seaside107609() on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    great location on the beach, which was fantastic. lively atmosphere and clean, with loads of chose of food treats throuhout the day.I rated high as the staff were fantastic, we were celebrating a special bday, and they were so helpful and pleasant.