Hard Rock Hotel Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14124 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Been to 3 hard rock's in Mexico

    Reviewed by adam w() on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was probably our least favorite, not really sure why, nothing was really wrong. My only knock is that most of the good things are ruined by annoying things that go along. See below- The beach was really nice. Thew water perfect aqua blue and great for walking around Cancun. They had chairs and drinks out there. Now the issue, you couldn't sit for more than 2 minutes without someone wanting to sell you cigars, hats, parasail etc.. never ended got annoying. I know the beach is public, but it would be nice if the hotel could do something. The pool was likewise nice. However it was a bit too cold. Too make matters worse was that if you didn't get to the pool by 8, it would be tough to get any sort of decent seat. I would get there at 7:30 and most of the best seats were already gone by then. As expected, nobody would show up to those seats to 10 10:30ish The food was decent and similar in quality to most better all inclusives. We enjoyed the Italian the most and the Mexican(surprisingly) the least. Given the great beach location of the resort, it would have been nice if they had any dining option for dinner that overlooked the beach. Instead 3 of the 4 restaurants were inside with decore that could have been anywhere. The process of getting a dinner reservation invovled going to the dinner reservation counter by 7:30ish to ensure you could get a reservation at a reasonable time. The tacos and pizza poolside for lunch were both the standouts to me. The rooms were nice but showed some signs of the age of the building. The walls were thin and it was quite easy to hear your neighbors talk. The doors to the room were also very heavy, my nine year old had difficulty opening it. Making things worse the key readers were stubborn and did not work well. Oh yeah the toilet made noise and the AC was a little loud. The rooms were otherwise in good shape and the hotel does have some nice ocean views. The service was excellent all over the resort. We enjoyed our time here but liked the Hard Rock in Riviera Maya and Puerto Vallarta a little more.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-4

    ????

    Reviewed by GlobeTrotting211335() on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’m here with my family for midwinter break we had the pleasure of meeting Tabata Solis /Taby,Robert Mike AD,Luis Gucci Leto Vone Dany This amazing People made our Trip memorable especially for our children thank you guys

    Wonderful time at the HRH!

    Reviewed by stephanieaR3532UO() on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Our family of four recently stayed at the Hard Rock and thoroughly enjoyed our stay. The beach was stunning and we also loved the pool area. Enjoyed the many activities throughout the day. Service was also wonderful. We loved Carlos at Marketplace and also many of our other servers on the beach, at the pool, and at the bars. Would actually like to give 4.5 stars because very few negatives about this property. Our room had the worst view(not a big deal as we were hardly in it) and I really wished for chips and salsa/guac out by the pool. Besides these small things we loved our stay at the Hard Rock and would likely return sometime!!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Colleen

    Reviewed by Inspire191800() on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We totally enjoyed our stay at Hard Rock Cancun. We were celebrating our daughter’s 40th birthday and our personal assistant Miguel was able to decorate her room for the start of the celebration! Also, any request we made Miguel came thru! We had 7 people in our group and we did make dinner reservations before we arrived. The service in each restaurant was very attentive and the food was excellent! We celebrated our daughter’s birthday at the Zen restaurant and our server made sure to serve a dessert and sing Happy Birthday! Every night we enjoyed spending time after dinner at the lobby bar. Our bartender Jose, welcomed us with a smile and always remembered what our favorite drinks were. As always, service and hospitality was impeccable and we are looking forward to our next visit!

    Hard Rock No means No

    Reviewed by P C(Denver, Colorado) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We traveled to HRC through an RCI super deal. We usually stay far away from the center of town but opportunity too good to pass up. The beach is beautiful white powdered sugar sand. Many great employees. Beach server- Charlie Check in- Alvaro Ciao Morning Greeter- Norah Jones Ciao servers- Gio, Mauricio, Astero We were there over Super Bowl weekend. The Grand Ballroom was opened up and turned into a huge football arena. Go Chiefs!! It was wonderful. Over the week we had to say NO 6 TIMES to timeshare talks. We couldn't get to our room upon check in before being asked to attend a Member's Breakfast. No thank you. We were called or asked 5 more times including twice in the lobby while we were trying to wait for our taxi upon departure. We had previously been to Unico and they asked once and only once. We won't return.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4