Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13474 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    An Amazing Experience!

    Reviewed by TuongViN8() on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had our wedding at Paradisus Cancun in 6/2019 and the accommodations we got were far beyond expectation. Our room was upgraded to the Royal Service (now called the Reserve) with no charge. Our butler Hector followed through with every single request we had, even for our wedding guests, and made us feel cared for despite the busiest time of the year at the resort. Our wedding coordinator Marlene also followed through with every details we discussed and stayed with the wedding the entire time to make sure everything goes as planned. Words cannot express how much I appreciated the top-notch service and how much I'm impressed with this resort. After the wedding, we were gifted a 2-night stay certificate and we were 100% certain we will come back. Due to Covid-19, the resort gracefully extended our certificate to the end of 2020 and we made it back in 11/2020! It felt incredible to be back to where we got married, the resort was still just as beautiful as we remember and the employees were just as friendly and welcoming despite the tough year everyone went through. We decided to upgrade our room because we know it is worth it. The Royal Service is now called the Reserve but it is the same quality and awesomeness. One thing that I continue to be impressed with the resort is how good the food is. Every restaurant I tried, the food is just so good. I don't know how I could ever go to a different resort when I come back to Cancun, because Paradisus Cancun is the definition of perfection.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Birthday weekend

    Reviewed by RoBrown46(McDonough, Georgia) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a great birthday weekend at Paradisus Cancun. I stayed in the reserve luxury junior ocean front suite with butler and concierge service. Rode', our Butler, was fantastic. He planned all of our reservations for dinner and helped with any issues we may have had. In reference to the hotel, it is beautiful. Is was very clean and I appreciated their policy and hard work in relation to Covid-19 safety. In reference to the food Definitely, the best restaurant to us, hands down, in relation to options and flavor, was Malva Restaurant. Definitely looking forward to returning late July or August 2021.

    Mole restaurant

    Reviewed by Ztorres22() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Coming from family of cooks, food is always critisized, must say hands down Mole was one of the best experiences my palate has ever had. Our server was outstanding, Javier Salazar was perfectly splendid and was able to direct us to what dishes would be very delicious. Let me start of with the “Sopes .. which were not your tipical sopes, but the flavors melted in your mouth, And dont get me started with the Tixtihuil Shrimp, they were perfection and the mixture of flavors paired with them made every bite to look forward too, just wanted more, and just top it off with that churro desert, its a must have dont care how full you are!!” My hats of to Chef Yohari and thank you Javier for the great experience you gave us at Mole it was memorable there should be more waiters like you out there!!

    A must visit resort!

    Reviewed by BLAworldTraveler() on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    DO.NOT.SLEEP.ON.THIS.RESORT! I came here last week to celebrate my 30th birthday. I came with my boyfriend and we had visited their location in Punta Cana DR last year for my birthday. We stay AMAZED by the staff who constantly, throughout the day, maintain the beauty that is this resort. The view is STUNNING! The staff is so sweet, so fun and very attentive. We reserved the adults only side of the hotel (The Reserve) which gains you access to adults only restaurants and pools along side your adults only hotel room levels. The restaurant "La Palapa" has a gorgeous view and open air grill for a hot and delicious breakfast and lunch. The servers are incredible (shout out to Miguel & Cesar!), and if you appreciate spice their habanero hot sauce is a must (tread lightly, you've been warned!). Our butler, Galindo, was one of a kind! Always checking in with us, making our dinner reservations, recommending a spot for lunch, making sure we had a bottle of champagne in our mini bar and securing a sweet birthday surprise at my birthday dinner! 10/10! Vento is a gorgeous "river side" Italian spot that we visited twice. Can't go wrong with anything on the menu! Enso and Sal steak house weren't open while we were visiting (#COVID 2020). We also drooled over the tacos at Blue Agave, don't skip the pastor tacos (worth every bite)! We attended Mole for my birthday and it was such a pretty set up by the pool, the food was incredible and definitely eat the churros (so yummy)! Fuego was a great spot for night entertainment and a show, pool side dinner spot (food was decent). Malva for breakfast is a must, everything was so good and they have a huge selection for everyone! Bana is their Asian inspired sushi spot and it was honestly our least favorite, only because everything else was sooooo good! We love sushi, but it felt like an after thought. Try everything else first! The staff was sweet, the grounds keepers worked their butt off all day, the entertainment was so fun, the food was amazing, the service incredible (unmatched! our favorite resort by Melia thus far) and the rooms were clean and felt super COVID safe. Enjoy your stay!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Paradisus Cancun - Increible Experience

    Reviewed by juangY4067TM() on Nov 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I stayed at Paradisus Cancun for the first time. I was booked in a non ocean view room and Julian at front desk to care of us. He was able to switch our room to a ocean view for my little ones and wife to enjoy an amazing vacation. The staff was amazing everywhere we went. Special thanks to Julian (front desk), Ignacio (Fuego Restaurant), Orlando (Fuego Restaurant), Francisco (Pool side) and many others that I dont recall their name. In addition Paradisus Cancun had a great safety protocol to keep their guest free of Covid. Look forward to visiting again!