Paradisus Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12793 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    RED FLAGS!!! TERRIBLE FOOD POSIONING

    Reviewed by Melissa B() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Stayed at the paradisus for seven days in October. Hotel facilities are pretty nice but on the fourth day of the stay both me and my fiancee both got horrible food posioning from eating at blue agave. I called down to the reception to let them know about the incident and was literally told "god bless you" before the receptionist hung up. Save your money and stay at a RIU!!! Getting sick for half of your vacation is not worth it

    Paradisus Cancun

    Reviewed by Dhb1005() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and i just got back from a week vacation and we had a great time! Would highly recommend! The staff is great, Very helpful, super nice they definitely go out of their way to make sure your okay and are having a good time. The one waiter working the pool area was amazing (i believe his name was Jesus or Francisco I’m not sure tho) made sure we had a drink in our hand the whole time! Also the activity guy Agustin was also great, i can’t say anything bad about anyone who worked there. Will definitely be back next year!! The only downside is the main hotel doesn’t have AC so it does get very hot until you get to your room but if you don’t mind the heat then you’ll love this place!

    Nice

    Reviewed by mafischl(Huntington, New York) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Paradisus is a beautiful resort. It has a couple of really nice pools and the rooms. We stayed in the Royal Service section. We played the nine hole golf course. It was a par 3 course. Not in great condition. Some of the food was delicious. Some just okay. Personally I don't love all inclusive resorts, but as they go this is a pretty nice one.

    Below average, disappointed

    Reviewed by Arsham H(San Diego, California) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Day 2 of an 8 day stay and the experience has been well below average, many negative interactions with staff unwilling to help, although we’ve certainly has some pleasant experiences. Overall, below average food, and service.

    Great place to stay, even better with Butler Rode!

    Reviewed by roshankalra(Fort Lauderdale, Florida) on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great time here! I proposed to my girlfriend on the beach and it was an amazing time. We got the royal room with the butler. Our butler was Rode and he made sure we were taken care of really well! He went above and beyond to help :) The only thing was that it was SO HOT! There's no A/C in the main buildings until you get to your room. Would not recommend coming in October due to heat. Come in the cooler months. Definitely would come back! And highly recommend!