Hyatt Zilara Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9300 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Resort

    Reviewed by lindseya1121(Fishers, Indiana) on Jan 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing time! We were there 9 days and enjoyed every minute of it. A huge shout out to Fernada for checking on us daily and making sure we had everything we needed, Arturo for taking care of us at breakfast, Gabriel, Ivan, David and Adrian at the pool each day. This entire staff was amazing! Our view from the room was gorgeous and this resort is super clean. Restaurants were delicious. I would highly recommend this resort to everyone. We will definitely be back!!

    Take Me Back!

    Reviewed by Kelley D(Baton Rouge, Louisiana) on Jan 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my second time staying at the Zilara and it was even better than the first. The customer service is incredible and everyone is extremely helpful. There was a pool party one day where they provided a lot of floats and a DJ and it was so much fun! I thought it was a very nice tough as most people are not going to day clubs during the pandemic. We got the feel of a day club without having to leave the property. I did not take an excursion this time since it was a short trip, but enjoyed that a lot last time I was there and am looking forward to doing it again next time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great location and fantastic service!

    Reviewed by erindeane(Dallas, Texas) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed our 5 day stay at the Zilara and didn’t want to leave. Ivan the waiter was fantastic! The restaurants were great and loved the cabanas outside. Very quiet spot to relax and kick back. Can’t wait to come back soon!

    Tranquil

    Reviewed by piperscharmedpugs(Little Falls, Minnesota) on Jan 26, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff were a amazing. We had a hot tub in our room that wasn’t working and that had staff up there to fix it within ten minutes and it worked perfectly after that. There Covid rules are better than the ones here in the states. You never felt like they didn’t care about your safety . The pools are heated and clean. Was so relaxing.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Really great stay whole 2 wks

    Reviewed by Bellissima333(London, United Kingdom) on Jan 25, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So the whole stay was amazing,food and staff, specially Arturo for breakfast and lunch buffet, also pelicanos avail. Its all super clean and fresh, for dinner Asiana and mexican restaurants above my expectations really. We booked romantic beach dinner highly recommend it, and 2 floor cabanaas well.