Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12151 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    5th visit to the hotel

    Reviewed by joseescalante66(Cabo San Lucas, Mexico) on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great time again during our 5th time visit. Still familiar kind faces in the restaurants; César at Market Café, as well as Yair; Alejandro at the grill restaurant. The only detail was during checkout at 05:45; the guy asked if we needed help to move our luggage to the waiting area to wait for our transportation; I do not think they even have to ask if one wants help, they should offer help .

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Our honeymoon and my birthday

    Reviewed by Morgan B() on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came for sushi at the Dragon every night of our trip! The taste and presentation were absolutely breathtaking. Alejandro and Francisco went out of their way every night to add a special treat to our visit.

    Another amazing stay st the Vine!

    Reviewed by pamwahlberg(Staten Island, New York) on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at the Vine from June 25th to July 2nd with my husband. It was my 3rd trip there this year & my 14th time overall. Some people say how come I keep going back to the same resort. I say why mess with perfection! Each time it gets better & better. The staff is the main reason for returning. They turn a good trip into an amazing experience. I must mention certain staff members by name because of their exemplary service. It all starts at check in,Gina at the front desk & Ludwing Montano the manager are amazing. Ludwing made sure we had a fantastic room & when United airlines kept delaying our return flight he personally arranged a ride to the airport for us! Valentin from bell services is so much more than a bellman. He is so wonderful & helpful. Enrique from in room dining works so hard & Jessica takes care of things that aren’t even in her job description. She’s awesome! Market Cafe has excellent wait staff & Bernabe the best waiter in the whole resort works there. He is the epitome of humbleness & graciousness. Dragons restaurant has an amazing head chef named Isidro. Boris & his staff of waiters: Jairo & Jose treated us great. Nebbiolo Italian restaurant is my favorite, chef Danton cooked us several special meals that were yummy. Ithiel the manager & the waiters Karla, Iris & Elias are wonderful. Alejandro the beach concierge & Eric at the preferred pool always made sure we had a chair. Giavanna the pool manager was always checking that everything was ok. The waiters at the pool deserve a big shout out. Roberto, Norberto & Alberto get you a drink before you need one. Paul In public relations would walk around the pool & check to see where you were eating dinner & if he could be of any assistance. Our butler Ramiro was attentive & always wanting to help. My husband had a phenomenal massage at the spa by Edwin. The entertainment staff is excellent & work so hard. Yessica, Maria, Guillermo, Fernando, Ithiel & Marco do a great job at keeping everyone entertained. It was a wonderful trip as usual, I can’t wait for the next.

    Amazing Vacation

    Reviewed by Angela E() on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The entertainment staff was wonderful! Fernando , Emanuel , Ithel , Maria And all the others made our week so much fun! Itzel was so fun , happy and worked hard all week to make sure we were very well taking care of at the pool everyday! The food at the Italian restaurant was delicious and Issac delivered top notch service! Entire trip we were given superior service. Best experience we’ve ever had in Mexico! Can’t wait to return!

    Great time

    Reviewed by Joe G() on Aug 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a very clean place. There is plenty of room and many different pools to accommodate everyone. There is a variety of great food and very friendly staff. Emanuel even gave us a quick Spanish class.

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