Sun Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7352 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Lovely Couples Resort

    Reviewed by tstev89() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We went here for our honeymoon, and it was an extremely relaxing time. The restaurants were all excellent, and the customer service in all areas of the resort left nothing to be desired. If you are looking for an active resort with lots of activities, you may consider other locations, but this was excellent for a low-key couples retreat.

    Birthday week

    Reviewed by amandabI8793UQ(Atlanta, Georgia) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    10+ years going to Palace resorts but this was my first time at sun palace. I was blown away by the service we received the second we walked in the door. We immediately got directed to Claudia, who was so inviting and kind. I shared with Claudia that we were here in celebration of my birthday and she went above and beyond to make that known. She had my room decorated with a cake, alcohol, flowers, signs etc. It was such a surprise! She made us dinner reservations and also arranged for them to bring out a cake and balloons. It was very thoughtful of her and that showed through everything she did for us throughout the week. She was highly communicative and just the right amount of it. She goes above and beyond and have zero complaints about her service to us! Would go back just for her planning and service itself! Thank you!!! The hotel was clean, our beach view was beautiful and the gym was kept up with. The food was phenomenal at all of the restaurants. We specifically loved the outdoor restaurant, almost like on a rooftop. Not only was the environment there great, the food was as well. lots to say but overall, Great stay! would definitely go back!!

    Excellent Resort

    Reviewed by KSWHIP(Kaysville, Utah) on Jul 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing time and plan on returning. I would highly recommend this resort to anyone. The service and accommodations were excellent. The staff were the kindest people we have ever met. All of the food was so good!

    Another amazing vacation

    Reviewed by StacyNicoleB() on Jul 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I returned for our 5th year at Sun Palace June 7-14th, right before their close for remodel. We could not go a year without returning. We are so glad we did. We had an amazing time! This resort is an adults/couples resort. There are 3 pools (1 large main pool/activity pool with a swim up bar, and 2 quiet pool), currently 4 restaurants (plans to more with remodel), snack bar, lobby bar and pool bar, and spa. This is not a "party hotel," but there is plenty to do to not have to leave the resort if you do not wish. All pools are infinity and overlook the beautiful ocean. There were no issues with seaweed while we were traveling, but were told by many that there were issues at other resorts. There were plenty of sunbeds on the beach and at the pool. Like in previous reviews I have left, this resort will not dissapoint. The staff will go above and beyond to get you anything you need/and or want and will treat you like family. By the the 2nd or third day you will be on a first name basis with most staff! While all of the staff is amazing, some that I noticed that went above and beyond were: Luis (entertainment), Antonio (pool server), Silvio (pool server), Monica (spa), Lourdes (Spa), Jayro (entertainment), Augustine (entertainment), daniel (pool server), Alejandro (Italian), Abel (Thai), Karina (lobby bar). We were able to be apart of the managers reception this year and got the pleasure to meet the general manager, Walter, along with several of the other managers. We are excited to see the new changes for Sun Palace. Every meal we ate was absolutely amazing. All the menus were new from our visit last year. While the food had always beem top notch in my opinion, I felt it was even better this year! I was very impressed with the snack bar menu upgrades. The onion rings and the calamari were to die for. I had an order every single day. We always love the entertainment, day and night. My husband loves pool volleyball and we both love the nigthly shows and hanging out with friends in the lobby bar at night. We liked that they had the pool table in the lobby bar this year amd hopefully they keep that there after the remodel as well. The trivia games was fun added show this year as well. The rooms are spacious and beautiful. They have a large jazucci tub in the room and a separate large shower. Rooms have am oceanview. All rooms come with a chi hair dryer and flat iron, as well as, tolietry items. There is also a well stocked mini fridge amd optic cabinet. As mentioned earlier Sun Palace is currently undergoing renovations. While I already feel Sun Palace is perfect, I can not wait to get back next year to see all the changes and to see how it is made it has made Sun Palace even more perfect. Please don't hesitate to book this beautiful resort. You will not be disappointed. Not only will you have the best time of your life, you may just meet some great friends (I know we have)!.

    Love In The Sun <3

    Reviewed by HOME E() on Jul 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Love In The Sun <3 Sorry for the delay in writing this review, but I wish to recognize the fabulous staff and glorious time my husband and I had at Sun Palace. Always a special greeting at the airport as we were whisked about to Sun where our Diamond Concierge Rep, Claudia Islas welcomed us with open arms and our favorite cocktails. Claudia is so professional and accurate, she made sure all of my requests were met and then some. Martin never goes without mentioning his magic wand and choice of room for us, thank you for always knowing our special spot. Breakfast wouldn’t be the same without our daily Buenos Dias, hugs, and smiles from Radolfo, Charlie, and Jesus. My favorites are the banana stuffed pancakes and pastries, my husband is the omelette lover. Now for the view of the fabulous beach and pool areas at Sun. Even though they were well in need of renovation, they made sure everyone was well cared for and having a great time. Dany, one of the many sweet and passionate pool servers, will make sure you are well hydrated with your favorite drink, or he’ll create a pretty one just for you and the same goes for Silvio. Natalay is an efficient and kind pool concierge who is constantly checking to make sure you are pleased with everything. Dining at Sun is a gastronomy dream! Mario is amazing at his position. He oversees the restaurants and never misses a beat! Martin, the sommelier, is well versed in wines and introduced us to some fabulous new wines. The food and ambiance at La Tratto is my favorite along with Carlos our attentive waiter. Let’s not leave out the fun lobby bar! You name it, they’ll make it and then some. Don’t forget to ask for their famous shots, too many to mention, just requests some fun layered shots and be prepared LOL I cannot say enough about the staff at Sun, they are all passionate about their job no matter how big or small they are. I am so excited to see the new renovations in April when I’ll be hosting a Girls Trip :) Until next time, thank you all for another wonderful, memory- making vacation! As always, it was a pleasure to meet Walter and notice him embracing his staff while running a tight ship.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

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