Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 9598 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Paradise

    Reviewed by AmaraF24() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    OMG! What a beautiful time my homegirl and I had! We relaxed, did activities, walked the strip, got lost, ate real nachos and fish tacos, and DRANK! The scenery was amazing! We had the swim-up pool and the staff walked around giving us shots, margaritas iceees shrimp ceviche just any and everything. I just needed three or four more days! FERNANDO took care of us! Such a gentleman and LORENA LORENA LORENA such a tiny slim thing BUT worked me OUT on the massage table! Magical hands the perfect pressure

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    It’s been a year and we’re back to the DR

    Reviewed by vicmh3267(Miami, Florida) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    September 2019 we came to Punta Cuna and absolutely loved it. It was such a short trip that we decided to come back and try out a new property.I myself, run a hotel in south Florida, so I was pretty hesitant about traveling to Punta Cuna during these times. I must say the hotel is absolutely gorgeous and the food is unmatched. As I was going to write a simple review about our stay, I encountered a negative review about one of the workers Dario who was as pleasant and respectful as can be. This worker was very professional and was very engaging from the start with our family and our kids in the pool area and the gazebo area as well. Another worker who had a huge impact on our stay was Bladi, he was an exceptional worker and was with us from the very start. We will definitely be coming back next year and hope to see some familiar faces

    We are currently staying at the Ziva

    Reviewed by QNExpress() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Half way through our stay and we’re content with our choices thus far. It’s our 3rd visit and going strong. Love the place and the staff. They’ve taken the right measures to keep guests safe and healthy as we deal with the pandemic reality. However, they could do a better job managing the GYM. Hours are 7am - 5pm with a 15 person max. And here’s where it gets ugly. It’s an enclosed room - so my lady and I wear face masks and appreciate the guests that wear theirs as well. What scares me is how the Ziva’s Personal Trainer does NOT wear a mask nor do the employees who use the facility. So you’ll hear him shouting and his trainees making all these Open mouth noises!! I would strongly suggest Hyatt mandate the use of a face mask inside the enclosed gym! Very much like they do at my home gym.

    AMAZING AS ALWAYS!

    Reviewed by Kennedy_Cooper(Bend, Oregon) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is my husband and I's 3rd time staying in the turquoise sweet at the Hyatt Ziva. The thing that really sets this resort apart from the rest is the AMAZING STAFF! They have become such great friends of ours and our trip would not be the same without them! Alejandro and Raul at Habaneros ARE THE BEST. This is our number one go-to spot because of these guys. We also had the pleasure of OUTSTANDING service from the Coffee cafe, The sweet girl who worked there along with Alejandro. Also a BIG shoutout to Bernardo who was the BEST server at MoonGate and the buffet! Thank you to our butlers Isaiah, Juan, and Raul as well, they killed it at helping us with all of our questions! These are just a few of the names because I don't have their cards in front of me but just know the WHOLE STAFF who worked during our September 7th-14th stay was the all-star crew. Can't wait to come back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Hyatt Ziva is amazing

    Reviewed by Inspire567522() on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband, my mom and I had a wonderful experience at the Hyatt Ziva. The resort is located at the best part of Cancun, the food is incredibly tasty, the staff is super friendly and always helpful. Every single spot at the hotel is breathtaking, specially the Zen Spa. My mom and I had a blast at the spa. Yessi and Liliana were amazingly professional and their hands are literally blessed because we felt like brand new women when we left our facial massage at the spa. They even braided my hair beautifully while I was having my massage. Such a great experience that I would recommend for everyone!