Pullman Cayo Coco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4436 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Beaches

    Reviewed by Beachlover131() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The bus ride from the Airport is 12 minutes - which is awesome. Really quick through the airport. Pullman lobby is beautiful. The lobby area is very large with a big bar. It over looks the pools and you have a great view of the ocean. The lobby bar has very good service and the bartenders there work their butts off. They make awesome cappuccinos here. Great way to start out the day. They also have great memories to what you drink. The best bartender was at the pool bar. Her name was Miry. She made amazing drinks and she was always so cheery. And of course we have to give a big shout out to Choco and Adrian. They were our favourite entertainment staff. They were always busy socializing with people and making sure everyone was having a good time. Choco was in training but seemed like a pro. They're English was incredible. We miss them already. There was a super friendly life guard, I believe his name was Unior. He always greeted us when we came up from the beach and found us a lounger to put our belongings so we could take a dip in the pool. The rooms are very nice. They are very up to date, fairly big and the beds are comfortable and the toilets work much better than we're used to. And the beach of course is gorgeous. Nothing like the Cayo Coco beach. And Pullman keeps it quite clean. There are two bars at the beach and their is food served at both. ( but no bathrooms-very disappointing) The food was not great at these restaurants( the fries were good but how can you screw fries up) It was tough to get a lounger in the shade unless you got up early. Luckily I love the sun and there were lots of loungers to be pulled into the sun. It is what it is. The evening entertainment was excellent. Our favourites were the magic, aquatic and rock and roll show. They were the best we've seen at an all inclusive. The buffet food was below par compared to other resorts we have been to. But the a la carte restaurants were delicious. And we really liked that 3 were already booked for us. We went to the French( beef tenderloin was delicious), Japanese and Italian. They were all very good. Great service and great food. All in all, we had a great time as. Cuba is Cuba.

    An amazing time

    Reviewed by veronasworld() on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I brought a group of 20 women for a zumba/yoga trip to this resort. It firsts tarted rough s the lady who took care of our diner reservations screwed up the dates and choices (I had printed out already the schedule). I had to coordinate everything for 3 days between my classes. But this is where the amazing ERIDAN comes in. OMG! Talk about a man who works rom a sense of service. Like he said, i he makes his customers happy, the hotel runs smoothly and he is happy. He truly helped me with all this mishaps and went even the extra mile for our last diner. And sang us a song lol! Eridan is a man of heart and he brought the smile back to me and my customers. So our overall experience went wow! There is also the food and beverage manager (Roberto) who is just amazing and kept asking me if everything was alright during the week. If you book and excursion to Pilar beach, ask for Jida...so cute and funny. Et elle parle Français! I would like to thank the whole animacion team who invited us on stage with them and with whom we shared the zumba love: Geiny, the twins,... and I forgot all the other names, but they were just all so amazing. On this, I would love to go back for a personal trip and compare both experiences.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-4

    The best kids entertaiments

    Reviewed by janethovig() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I want to say thank you to the best kids entertainment, special at night..we enjoy hold week mini disco times and all the games during the day...I want to mention Yanelis and Yeisy (Minnie Mouse) Also say thank you to Gennie with the amazing streching. Lots of love Janet

    BEST DESTINATION

    Reviewed by Heather Ann O() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have travelled everywhere! Mexico, Jamaica, Barbados, Bahamas, Florida, etc. BUT WE LOVE CAYO COCO!!!!! Have been going relentlessly for 10 years and the newer PULLMAN is the most beautiful resort. 5* Entertainment 5* Staff 5* Amenities (Spa, Kids Club, Beach, Activities) 5* Bartenders 5* Pool 5* Collection Side This last point is important for those who wish to travel with siblings who do not have children or grandparent's that want to come but also want some peace and quiet. They can stay on the "Collection" side and enjoy quiet meals and hungover mornings without the right they earned to not have or listen to children (HA!). It really is the perfect place, for the perfect balance, for imperfect families :) <3

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    The Best Hotel in Cayo Coco

    Reviewed by Cubasunshine1() on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hi Everyone! My husband and I just returned from our third time at the Pullman Cayo Coco. We are seasoned travelers and have been all around Cuba at least 17 times. We used to stay at other hotels in the area but sadly it has gone down hill and when I say downhill many do not spend the money on the important stuff like flushing toilets and AC and those hotel prices are still high in price. I would rather spend the extra few hundred dollars to know everything is the way it should be in a vacation. We all work very hard at home to have a vacation we at least need the basics that is why we come to the Pullman. Most of the staff from those hotels are now happily at the Pullman. We are not fussy at all truly I could eat a cucumber for 7 days lol, What I can tell you is the following: If you are looking for amazing entertainment Cuban music and Rock and Roll this is your place. The house band at the Pullman plays every Saturday before the show, they are amazing in particular Carlos the guitar player, I was surprised to hear them play 70's to 90's music! I rocked out to KC and the sunshine band with them. Every night before dinner there is entertainment in the lobby, the lobby by the way is the primary reason we come to this hotel it over looks the ocean and they make every drink there. We love the Spanish Coffee before and after dinner. We met the most beautiful gal who sings like an angel her name is Arissel she sings Whitney Housten wow!! If you like Rock and Roll OMG! you have to see the band DHARMA they are amazing!!!!! My husband Gary has been invited on the stage a couple of times now it has been the highlight of our trip many times. Please bring the musicians guitar strings or anything music as they have no stores to purchase this. Honestly many take apart bikes and use the wire for strings and they still sound amazing. The beaches in Cayo Coco are amazing you can never go wrong!! The food, OMG the food!!! all of it is amazing I am not exaggerating the AL a cartes are amazing. My favorite is the French, my favorite waitress Yansey works there we love her so much, she used to work at the Colonial and now works here. Libre the waiter in the lobby is a friend from a past hotel, you will know him from his amazing smile and humor!!! Raidany at reception is the most special lady you will meet, she made our stay so special and only she knows why xo love her!!! Animation staff, let me say there is no other hotel we have ever stayed at that had staff like this place. These guys work so hard and truly care how you are, they will smile at you and it will melt your heart!!! They socialize with everyone in particular we fell in love with Amhed his nick name is Double A or the Amazing Amhed, you will know who he is the moment you meet him. The twins are fun too. Also Adrian is a treat he is such a great entertainer love him. Our room was such a dream, it was clean the Ocean view was to die for and the fridge was filled up everyday with beer, pop and water. If you like excursions you can do a glass bottom boat right from the beach it costs $20 and it is fun. We took a trip to Moron as we have great friends that live there so we always go to have a meal and see the real Cuba, they are all humble loving people. People often wonder or comment on what to bring to Cuba for the staff here is my list of the things that are very difficult to obtain even if the people have some money they still cannot get this stuff as Cuba is really deficient in supplies for the Cubans. My list: Medication ex: Tylenol, fever medication, bandages anything medical TIP: if you tell your airline you have a suitcase for humanitarian items and leave the suitcase there it is free of charge. Go to your local Trift store suitcase are cheap fill it up. Anything music related, we brought a guitar and had no problem at all just paid for it as extra luggage did not claim it just left it there. You cannot imagine the joy they get to get a gift like that. Soaps, shampoo etc is very hard to get, just a tip, all of the hotels I stay at in Canada I collect the freebies and bring them to the staff. The gardeners love anything you can help them with re: gloves etc. Chocolate they do not have good Chocolate in Cuba OMG go to Dollarama or collect all of the cheap stuff left from Halloween and bring it. The candy bracelets are a hit and Smarties don't melt as they have the candy coating and are easy to bring. There are little snacks in Cuba so bring chips etc for yourself and the Cubans. You will notice a lot of the Cubans cover up with long shirts etc as the sun is brutal for them there. If you see SPF clothing on sale this time of year bring it for them honestly we know of a few Cubans who have skin cancer so this helps a lot. If you are looking for a true review this is it!!! Everyone has their own experiences and you can choose to be negative but honestly this place is worth every penny you will spend while there. Until we meet again in the Spring!!! hugs to everyone your friends from Canada xo

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5