Angsana Cayo Santa Maria

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 460 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Oh you bet I love it!

    Reviewed by Sealicious() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What brings me back a 3rd time? Everything Angsana has to offer - peace, quiet, and above all, the exceptional staff & management. Michel Arbelo, Luis Manuel Portal, Lucian Mocanu - strong management team who run a tight ship providing guests with formidable service. Servers, bartenders are OUTSTANDING - Pocurell, Nalli, Lidsae, Luis, Eduardo, Erick at the lobby bar. My liver thanks you!!! Food was delicious (I could live on arroz congris every day!) considering their current limitations. Wonderful service provided in all restaurants : from Illiana's flowing rosé to Caridad's à la carte finesse, to the freshly made pizza prepared by Alfredo. Maité, Dunia and the snack bar staff doing an amazing job at keeping our bellies full! The Quiet Beach was my beach of choice. Alex tends to your chairs with a song and a smile every morning! Alain at the bar was top! NOTE: Leave your bluetooth speakers at home. Earphones. Use them. QUIET beach. Key word QUIET. Management should enforce this BIG time. FRONT DESK : one of the best I've experienced in my 15 years to Cuba. I speak conversational Spanish and realize it's a huge advantage but nonetheless, service was phenomenal. Tailuma Garcia, Neydis Enriquez, Yailet, Luis, Jorge Félix — their work ethics are impeccable. And Lisdan C - such a gentleman - helped me with my exaggerated amount of luggage (will I ever NOT bring my entire wardrobe with me on vacation!?!). So there you have it. Love it. Loved it. Will love it again very soon.

    Beautiful week's getaway

    Reviewed by MSPMont(Montreal, Canada) on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first visit to Cuba. This resort exceeded my expectations and is even more beautiful than the photos. The resort itself is welcoming, airy and spotlessly clean. My bedroom was cheerful, bright and quiet with a wonderful balcony. Coming from full northern winter I particularly enjoyed being able to walk and enjoy the magnificent flowering shrubs and the carefully tended landscape. The two beaches were spectacular, each one offered a different experience. The long one was perfect for walking, even on the windy, overcast days and the small beach is a hidden gem with interesting pathways and inlets, quiet yet so much to see. The snorkelling there was very good. The friendly "hola" greeting from everyone was appreciated by someone who was travelling alone. All of the staff work hard to provide a pleasant experience for the guests. I would like to mention in particular smiling Nilla and Pocorull - who makes a super Cuban coffee and does everything with a smile and flair! There was a good variety of food offered in the buffet, and staff were very attentive. I was very disappointed in the Asian restaurant, but the Italian meal was quite good. As travellers we have to expect different cuisines, perhaps not always to our taste. It's important to focus on the positive aspects of a vacation location.. If people want everything to be like home then they should stay home! The resort could inform the guests about events happening each day - perhaps with a board in the lobby. There was a perfect balance of afternoon music and quiet hours in the pool area. The Cuban band with trumpet player in the lobby bar was fantastic and I would encourage more of that in the evenings! Even though I am now in a 14 day self-isolation period due to Covid -19, I am still very happy that I had the Angsana experience. This was a lovely, relaxing vacation in beautiful surroundings.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Attractive, smaller resort with good accommodations.

    Reviewed by F759FRcaroliner() on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Lovely rooms with very comfortable beds. Lots of shade at the pools but loungers not comfortable. Better ones at the beach. The smaller beach is terrific when the tide is out. The dining room is attractive and the staff very efficient and friendly. The food was uneven...some very special, some salty. But you could always find a nice meal. Cuban people are the best!

    R&R at this adults-only resort

    Reviewed by VStar2005(Dartmouth, Canada) on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is not a resort for the party crowd, but if you are looking for a relaxing adults-only resort in Cuba this is a great place. We would definitely return. This is a fairly lengthy review, but we are currently in self-isolation due to COVID-19 after getting back from our trip so I had the time! The resort faces onto a beautiful view of the ocean, with the water only a few steps away. There are rocks and coral here and apparently is a great place for snorkeling. There are two very nice sand beaches that are just a couple of minutes walk from the lobby area, one at either side of the hotel. The larger beach is perhaps 400-600 meters long and is shared with the Dhawa resort. There is another, smaller beach on the other side for Angsana guests only. This one has a bar and cabanas but no washrooms, but again it is only a couple of minutes walk to the nearest washroom. There are frequently pelicans fishing on the water in front of the resort and at the beach. There are two unheated pools in front of the resort. They are not huge, but are larger than they appear in photos. Some people have written that they found the water somewhat cool, but I found it to be just nice and refreshing after laying in the sun. Unfortunately the weather was disappointing for the first half of our week - cool, windy and overcast - so when the sun finally came out we spent most of our days lounging by the pool. I had read that there is never a problem getting a lounge chair at the pool or the beach and we also found that to be the case during our visit. Maybe this was in part because the resort was far from full occupancy, which I understand has always been the case since it opened (I think about 18 months ago). In any event, I loved this about the resort...even though there are still a few selfish people who insist on "reserving" their favorite spots for the entire day. Most of the guests at the resort were over 50 (like us) although there were also a fair number in their 40s, 30s and 20s. Happily, there were very few drunk and obnoxious people at the resort during our stay, perhaps because of the older average age and the low-key nature of the resort. Of course, there will always be one or two. The evening entertainment mostly consisted of a single musician in the lobby bar, either singing or playing an instrument. Except for the pianist, who played classical, they mostly played pop/rock music that the guests would be familiar with. They were all very talented and we enjoyed them all, but they chose to be accompanied by canned music (except the pianist). I would have preferred just the instrument personally. One night there was a small band that played (I assume) Cuban music. We enjoyed very much and would have liked more of this. The live music always finished by 10 PM. There is no disco on the resort, but I understand people can go over to the Dhawa for that kind of thing if they want. They were also promoting some kind of off-resort dance party one night during our stay. Not for us, thanks. The lobby bar is open-air, so people can sit inside or outside. There is also a "jazz bar" next to the lobby bar, in a separate enclosed room. Unfortunately, we never saw any live music of any kind in this bar--just music videos playing on a live screen. As a result we never did more than stick our noses in. It would be nice if they could utilize this space for more live music. It would certainly have much better acoustics than the lobby bar and they could also play a bit later since it is an enclosed room. The soprano sax player, Onix, was great but would have been much more enjoyable in the jazz bar. There is not a big animation team at the resort trying to cajole guests into taking part in all of their activities. Not a problem for me! Similarly, there wasn't loud music blaring all day long at the pools. Sometimes just for a couple of hours late afternoon, which was perfectly fine. There was a "water ballet" in the pool one afternoon which was interesting enough. The resort does need to do a better job of letting guests know what is going on. There is a bulletin board near the lobby that they should be using more: weather forecasts, what the evenings entertainment will be, and so on would be helpful. Similarly, each room should really have a small binder or booklet to let guests know things like how to work the air conditioning system, what the buffet hours are, etc. We eventually figured that all out, but it still would be nice. The resort is fantastic visually, with attractive and clean buildings and common areas, natural beauty, and amazing landscaping and plants. Our room was very nice with a large walk-in shower with a rainfall shower head, a king-size bed, mini-fridge that was restocked daily, patio, safe, and a TV with signals from all over the world (including CTV from Canada). Our room was a second-floor garden-view room at the end of the main building at the back (overlooking landscaped grounds and the mangrove forest behind). It was totally quiet, although we had friends at the other end of the building who were kept awake one night by a loud group in the next room. At most resorts we would avoid a room overlooking the pool/main area because of night-time noise concerns, but I don't think that would be much of an issue here after. We generally had enough hot water in our room, although a couple of times it was only warm. One day their hot water system was broken, but it was fixed by that evening. Everything in our room worked as expected. One day a sliding closet door came off its roller and it was fixed promptly after we notified guest services. There is a Cadeca currency exchange right in the lobby open every day which was very convenient. Last time we were at a Cuban resort (a number of years ago) exchanging money on the resort was a problem, especially to get 1-CUC coins for tipping. Not here. There is also a convenience store that sells cigars, rum, souvenirs, snacks, etc. We found the staff to be very nice, but we have always had that experience at the resorts (although we are not regular resort goers). The staff are certainly very busy at peak times so sometimes it takes a bit of time to get a drink. I don't envy them having to deal with unreasonable requests and expectations of entitled guests. My sense at resorts is that the staff is extremely unwilling to call out bad or unreasonable behaviour of guests (not that we saw a lot of bad behaviour at this resort), for fear of insulting them or getting a poor review. They should get over that. If the staff is bothered by bad behaviour, most likely many of the other guests are too. The resort is a fairly long way from the airport (about 1:30 on the bus). We arrived at night, so we couldn't see anything and the trip seemed a bit long because of being tired from the flight. The trip back to the airport was good though, driving over the long causeway, but also through towns and countryside. Our tour-guide on the return trip spoke quite a bit about Cuba and Cuban culture, which was really very interesting. I have read a few reviews complaining about the food at the resort. We actually found the food to be very good with more than enough variety. Okay, it may not be 4+ star by Canadian standards, but we enjoyed it very much. We actually never booked one of the a-la-carte restaurants, as we were happy with the buffet, but our friends who went to the Asian said it was excellent. As others have noted, they did run out of potatoes a couple of times (seems like an odd thing to run out of to me). So eat rice or fried banana chips (these were very tasty, by the way). If you can't find things here to eat that you like, you should honestly stay home. One thing is that I found most of the fruit juices at the breakfast buffet to be watery tasting. I have celiac disease so there were a number of things that were not safe for me to eat, but I was always able to find something and I never had any kind of a gluten reaction. For the same reason I can't eat baked goods. The desserts all looked nice, but my wife didn't really find them to be that good. Fortunately, there was always fruit and good ice cream. One thing we found odd was that they never make dessert spoons available until you ask a server for one. Not quite sure why they don't set the tables with a spoon, or at least have them in a caddy by the ice cream. Overall, we found that the Angsana, Cayo Santa Maria, was perfect for the kind of vacation that we were looking for--quiet and relaxing. I read a number of reviews before booking, with most of them being positive, but some others completely negative. I guess everyone has a different experience and different expectations. I think sometimes people pay $1,200 pp for a Cuban resort and expect the same kind of food and service that they would get at a $2,500 pp resort. Temper your expectations a bit and you will be very happy here.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-4

    5* Cuba! Wonderful, peaceful, beautiful, Angsanahhhh!

    Reviewed by drn457(Toronto, Canada) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent a week here in March. Great little airport in Santa Maria to come in/out of, worth the ‘long’ bus ride! We had a nice coach to ride in, bathroom on board and cold beer available on it. Loved the ride through the countryside, a great way to start/end your vacay. We were welcomed with a cold drink and shown to our room; quick easy check in. Our concierge Gypsy found us and made sure we had reso’s for the ala cartes we requested. She checked on us regularly, great rep for the resort. Sunwing rep did have a meeting for all newcomers, not pushy, would help at any time. We had an ocean view, jr cabana suite...worth the extra cost! Beautiful large suite, clean, bright, well appointed...and a sliding screen door to the balcony. A 1st anywhere in the Caribbean? No issues with the room, or cleaning/fridge refil staff. Only suggestion would be a ‘do not disturb’ or ‘please clean room’ sign as well as times/locations of bars/restaurants printed for in room. Coffee maker worked well. Take a spoon or stir stick. We also take coffee, sugar and filters as best start to the day is coffee on the balcony without having to go get it. You could ask for milk/cream and keep in the fridge if needed. No issues with clean towels/ bedding. Bring a facecloth if you use one. We came here for the views, the beach, the swimming, the snorkeling and were not disappointed. Bonus features in the entertainment from the pelicans and terns, the beautiful grounds, and the natural landscape left intact. Watching the shoreline transform with the tides was ahhhmazing. Seeing the catamarans and hobey cats cruise the bay in the changing sea colours, just so beautiful! This is a very quiet, laid back resort. Average age 50+. Exactly what we wanted. Some evening musical entertainment was all we took in...around the lobby bar. Just how we like it. Lots of like minded, friendly other guests to chill with if you wanted, or not. There may have been other stuff to do/see, we just didn’t go looking for it. After days at the beach, in/out of the water, dinner and an evening drink was a great way to end the day! No problems with mosquitoes or no seeums. It was quite windy/red flag a couple of days, that likely helped. The food was ok, just as expected. Italian menu at the ala carte was the best. Asian basically a rice dish with choice of protein. Seafood was more fish than anything else. Best roast beef and gravy and mashed potatoes for lunch in the buffet! Some things ran out, some made differently than at home. No one starved, no one got sick. 24 hour snack bar always a great back up to beach grills, buffet and rotating ala cartes. If there’s something you can’t live with out, take it along. Peanut butter, ketchup, Nutella whatever...we saw it all! We tipped in cash and we we took treat bags...the universal language of candy! Hint: small boxes of smarties don’t melt in the heat. Prewrapped /Easter candies worked well too! Nice for the staff with small kids to treat them, too! Loved loved loved the staff. Nalli, Damian...you made us smile...always! Great guy in the snack shack (best chicken skewers and chicken sandwich) at the main beach, loved the bar tender at the quiet beach...who sang to us...’oh please don’t go!’ A fun, hardworking group one and all. We can’t remember their names but we can remember how you made us feel..and for that, from all of you, is what will bring us back.