Cozumel Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4750 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Our second home and the only place to stay in Cozumel, especially during Covid

    Reviewed by Amb_Medic(Minnesota) on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First, Covid. We felt safer on the island, in the shops, stores, streets and in the resort then we do at home in Minnesota. All the locals were wearing a mask, even outside, when they were riding their scooters, on bikes, in their cars, etc. When going to a store, shop, or place to eat, you had your temperature check, than sanitized your hands and stepped in sanitizer for your shoes. Tables and surfaces where sanitized after each guest and they strictly enforced social distancing and allowed capacity. The few times we saw someone without a mask, or someone refusing to comply, unfortunately, it was a tourists. We have stayed at Cozumel palace for 15 plus years, and this year it was a two week stay. So your first question might be, isn't it the same thing year after year or even day after day? NO! Each year the menus are different and this year they added a new India restaurant, table side made fresh guacamole, tuna tarter, ceviche, bisket sandwich, fruit and yogurt cart, and more! There was also a new special dinner option, the Cozumel dinner. Joel always changes the wine tasting experience. We did the wine tasting twice, and he changed the wines for both tastings. Check out their wine menu! They have wines I can't even find at some of the highest end restaurants in the US. All staff wore masks, always. Everything in the restaurants where social distant, and sanitizing was constant. When you returned to the resort from a trip outside, you sanitized your shoes and hands. Before entering a restaurant, you sanitized your hands. Masks are required at the resort. Safe, comfortable, and confident are the words I would use to describe the covid precautions at Palace. We even choose to work remotely one week, what a way to go! Sea breeze and waves in the background, 5 star dining, no cooking, and someone else doing the dishes. The internet connection was outstanding and no issues with phone service or connecting to US sites like Zoom, teams, Googe Connect, etc As noted in numerous reviews, what really makes Cozumel Palace truly one of a kind, is the staff. From Isais and Pasquel at the door, Ana at the front desk, Martha and Lulu at the hostess stand, Salina and Louis in the restaurants, Joel as the sommelier, and countless others, you will not only feel like family, you will have the most incredible experience ever. Every staff member you meet will greet you with the warmest smile, and if there is something you need, they will do everything possible to make it happen. We cant wait to return to see our Cozumel Palace family. Aarron and Michelle

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    We had the best time on our Christmas vacation - thanks to the wonderful staff!

    Reviewed by nbparents(Tucson, Arizona) on Jan 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    There is nothing I can say that would be negative about our stay, Our family had 2 rooms over christmas 2020. We stayed in the bridal suite - which was beautiful with a perfect and large private deck. Every single staff member went above and beyond. We are diamond members and Jose Luis, our Diamond concierge, handled everything! He is the best diamond concierge we have had thus far. I wish I could name everyone that helped us during our stay - they were all wonderful! Rocio, Vicente and many others, but those are the ones that stand out in my mind at this very moment. Thanks to everyone. Cozumel is like our second home. All 6 of us enjoyed our stay very much - we will return for the hotel, the food, the scuba, and all the services! Thanks to all!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    The best staff and service around

    Reviewed by hannahcanzoneri(Charleston, South Carolina) on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cozumel Palace has the best staff of any palace resort. Raul, Juan, David, and Jose are the most energetic and creative bartenders. Joel, the sommelier is very passionate and knowledgeable. We love the wine tasting!! Sara, the wedding planner is amazing! She planned our wedding in 2018, and we couldn’t have been happier. She made our day perfect. Fili and Eliza (breakfast) are always smiling and remember trip to trip preferences. Maria, the chef is fantastic! We enjoy seeing them every morning. Anna, at the front desk is simply the best! She is always helpful and goes above and beyond. Marco, new to Cozumel Palace, stands out out of all the pool staff. Our first time meeting him was November, and he is very prompt and remembers every detail! When we returned late December, he remembered all of us by name and what we preferred. Pascual, Isais, and Abraham are fantastic bellmen. They always are first to greet us with a huge smile at the door. Our absolute favorite is Martha! Martha has the biggest heart and personality. Looking past that Cozumel palace needs an upgrade, they hands down have the best staff! We will always return

    Great relaxing, fun family vacation

    Reviewed by stuff570(Playa del Carmen, Mexico) on Jan 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first trip to Cozumel with my spouse and three children ages 11-17. We stayed in a loft room- which was perfect for our family. We felt safe and well-cared for by the excellent staff. The food was excellent- we never had to wait to be seated for our meals. Great room service, pool-side service. The location is perfect- beautiful pool and right on the ocean. They have easy access for snorkeling right off the deck- we saw lots of fish and a ray just right there by the hotel. I would recommend you bring your own snorkel masks and tubes- you can't rent them anymore due to COVID. They do have fins and life-jackets available. There is a grocery store right across the street if needed. Their New Year's Eve party was amazing- fireworks, live entertainment and a world-class meal. My family would love to come again sometime.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Christmas 2020

    Reviewed by nicolelM97NF(Edmonton, Canada) on Dec 31, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was wonderful, as are all of our stays with Palace Resorts. We felt safe, pampered, and well cared for by the amazing staff from the moment we arrived to the moment we left. Special thanks to Rocio and Martha! We felt safer there during this pandemic than we have in a long time.