Occidental Cozumel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 7068 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Comment about staff at Occidental Resort Cozumel

    Reviewed by Solidosenlafe() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are so amaze about the resort !! But no the less and over all the staff specialty with Guadalupe Alcocer , she has made our 26 Anniversary one of the most beutiful experience! Breakfast Lunch Dinner Coffe always there for us making sure we are attended !! We feel we like to come back again Asap for sure!! I have been a business man for 30 Yrs and I never had even close help like her!! We will miss you for sure Guadalupe and thank you for everthing! ??

    Beautiful Resort!

    Reviewed by WildX2West(LA (Lower Alabama)) on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Occidental Cozumel is a beautiful resort. The grounds are well taken care of and the staff is very accommodating. The rooms are well appointed and very clean. The resort is very close to some great reefs for snorkeling and diving. All staff at the resort wore a mask and greeted us as we passed by them. Really enjoyed the drinks, hospitality, and service by Omar Koyooc at the First Club (best margaritas on the property!), and Ivas Garcia at the adult pool. COVID test was $31 per person at the resort. The food is OK, but nothing to write home about. The Coral restaurant was the best meal we had on the property.

    Individual ratings:

    Service

    Service-5

    Great vacation! But loud rooms.

    Reviewed by Will80210(Denver, Colorado) on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Excellent dining and cleaning staff. Clean room. Food was REALLY good. Beautiful beach and swim area. Only complaint we had was that we paid extra to upgrade to a more quiet building and it was the loudest building in the complex. We work super stressful jobs and really just needed a relaxing break. However, there was a group of constantly drunk middle aged people making a ton of noise every night. The hot tub (right below our room) was supposed to be closed at 10pm and they would stay there yelling and screaming until midnight. They also left cigarette butts everywhere. We called the front desk and they sent someone to quiet them down but hotel staff should have done something much sooner. We upgraded before we got there to ensure we would have some quiet, and instead it was like Spring Break for fat old WT idiots.

    Wonderful Getaway!

    Reviewed by kimtK7762GD() on May 05, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Had a wonderful experience at this beautiful resort, largely due to the service from Antonio Cornelio and Reyna Rios. They both went above and beyond to meet all of our needs, some that we didn't even know we had! Antonio always made sure that the bar had my favorite alcohol stocked and Reyna never let our drinks or our snacks get low on the beach. Edit at La Caret was a delight, as well. They more than made up for some of the inexperience of the front desk.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great Vacation

    Reviewed by beachbums1417(Bentonville, Arkansas) on May 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned home from a 6 night stay and we had a blast! The rooms were clean and the service was excellent throughout our stay. Tomas at La Carretta was amazing by far the best food at the resort and the way he and Edith treated my family I have no words, Thank you! Millie at the kids club thank you for Loving in our son! Marta and Reyna thank you for taking such great care of us throughout our beach and pool days. We stayed in building 18 and I’m sorry I cannot remember the sweet lady’s name that took care of us, she arranged our sons toys each day in a very cool way, it was something he looked forward to each day. She would chase him around the building and spend a few minutes a day to make him laugh. Victor Soberanis as always it was great seeing you, if you are in need of a professional driver who knows the island, its history, and is a good friend look him up on Facebook at Vico’s Taxi. Can’t wait to see you all again.