Moana Surfrider, a Westin Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6318 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Oahu Hawaii

    Reviewed by K912B() on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is my vision of Paradise! Total first class service at the Moana. Outdoor dining. Pool and clean beach with frozen drinks from the pool bar! Hawaiian Weather. Gorgeous scenery... Diamond Head and Waikiki Beach from our outdoor balcony. Can’t wait to return. For couples or Families this has it all! Well worth the flying time.

    It ain’t Texas!...

    Reviewed by Texman(Benbrook, Texas) on Mar 31, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    After reading reviews that were all over the place, we eventually trusted our travel agent who has similar tastes as ours and obtained a reservation at the Moana Surfrider. In the booking of our room some 9 months before this our first ever trip to Hawaii, a request was made for a corner room in the historic Banyan Wing. Knowing this was “the” original hotel admittedly carried a certain attractive allure. Yes, upon arrival from the airport, the entryway was crazy busy with guests, valets, bellmen, and street-walking passersby swarming about the hotel entrance. There was equal chaos leading to the check-in desk as we maneuvered our own luggage around hotel employees and other guests—with no one offering assistance. The stone-faced front desk clerk that eventually waved us forward seemed inordinately brusque—perhaps it was the end of her shift and ready to head home. Speaking very hurriedly with an obviously tired memorized greeting, she seemed annoyed by our request for clarification of one of the points she made—promptly pushing a mass produced handout toward us along with our keycard, indicating “this would answer all our questions” before briskly turning away from us to signal that was the end of our encounter. Stumbling toward an elevator, once again dragging our bags behind, we were lucky that this lift carried us to our assigned floor—crossing our fingers the entire way that our room would be acceptable. Opening the door, indeed a corner room as we had requested greeted us with a lovely beachside view draped by the landmark banyan tree. While the room was smaller than we typically are accustomed in Texas, it was certainly adequate particularly since there was room to open our luggage and still navigate the room without tripping. The flower-themed colors & decor did provide a certain Old World Hawaiian charm to the room! The double bed was comfortable and the room clean although definitely of “vintage construction”. Our bathroom was relatively small but bearably ample for our modest needs. While it quickly fogged up while taking a shower, our sleeping quarters did not seem to be particularly muggy or humid in comparison. There was a beach party outside on our first night, spirited by throbbing music with heavy bass lasting past midnight; however, with ear plugs and travel weary bodies we finally drifted off to sleep. Upon awakening the next morning as the morning sun peaked through the window shutters, my wife turned and asked me what did I think about Hawaii and the Moana Surfrider so far? My reply was simply: “This ain’t Texas!”

    Best Beach and Pool Service

    Reviewed by TGGHawaii() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travel to Waikiki a few times a year. Always stay at the Moana Surfrider. They have the best location on the beach if you love to surf, standup paddle, snorkel or just swim in the crystal clear water. On top of all that, the staff at the pool side towel desk are the most friendly people we have ever met at any hotel. Gloria is always smiling, Moe is alway friendly and Lee is always ready to tell a joke and gives the best local restaurant recommendations any traveler could ask for. Take my advice and don’t bother looking for anywhere else to stay if you are planning a trip to Waikiki.

    Individual ratings:

    Service

    Service-5

    Free historical tour of the hotel

    Reviewed by tommomelbourne(Melbourne, Australia) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel opened on March 11, 1901, and was the first hotel built in Waikiki. This is an hour-long free historical tour and is offered every Monday and Wednesday beginning at 11 a.m. No booking required and the meeting area is on the second-floor lobby of the Moana’s Banyan Wing. We really enjoyed this tour run by the very knowlegeable Ms Kehaulani Kam. This tour coincided with the hotel's 119th birthday. After the tour we went downstairs for the hotels birthday celebration and indulged in free champagne and cupcakes ansd a speach by the hotel manager. We also met one of the surfboard manufacturers of the original timber surfboards. Its a great free activity to do in Honolulu.

    Great hotel in GREAT location!

    Reviewed by 333Douglas(Tenterden, United Kingdom) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Dating back to 1901 this is a classy hotel very smartly presented. Right on the famous beach with a beautiful garden bar with a stunning Banyan Tree at its heart. The beach overlooks the beach offering great drinks and snacks. The restaurant is exquisite offering fabulous outside dining as well as inside. Don’t stay anywhere else!