Park Royal Huatulco

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 2464 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Good service, good location, not well suited for handicap needs

    Reviewed by Pecesito1975(Celaya, Mexico) on Sep 23, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent a week in the hotel. Because we had a wheelchair, moving around the hotel was quite difficult, especially when we were going back to our room and had to climb steps because there were no ramps for handicap access. One elevator-like called "funicular" was out-of-service. It could have been a better stay if this elevator-like would have been working properly. Cleanest is one of the best marks of this hotel. All employees of this hotel were always willing to help us and always with a smile. Hotel has only two places to eat. Food was ok, but for the price we paid, we expected more. Great views from the pool to the beach. Transportation is comfortable when moving from lobby to restaurant to lobby to room.

    All inclusive Huatulco 2019

    Reviewed by sgerva383598(Mont-Saint-Hilaire, Canada) on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Good animation, cleanliness, ok food, beautiful ocean view from the beach. Not so good: The beach itself was rather unpracticeable (20 feet flat and then almost diving in the sea (no room for beach volleyball for sure) and the waves were too strong to swim. We've borrowed some tennis racquets that were in very bad shape and the balls were even worse. The gym was rather there just to mention there was a gym offered. Equipment was aged, no air conditioning… One restaurant "a la carte" no air conditioning with well-presented food, but nothing very tasteful, timed when we have to miss the entertainment show.. Not well organized.. We registered for one special activity outside the facilities that was called "The cascades"... We left the hotel at 9:00 and came back at 07:30. We swam and visited the cascades for a maximum of 2 hours. We've been given sales pitches on mesquale, coffee, chocolate, we were also asked a voluntary contribution ($) for our security (???)… And instead of an hour drive to get there, it took almost two hours.. Please set the record straight guys… The driver got irritated at the end when I didn't give him a tip($).. I mean come on! When on vacation, we tend to forget about the bad things, happily, but I will not recommend this place for sure. Even though Romeo at the restaurant, Miguel and Carla at animation, Juan at the towels were a-class hosts!

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-3

    Amazing place to visit and great staff

    Reviewed by pasherg() on Aug 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great service from staff Katia, karla, Abigail, Bernardino, Miguel and Javier [Animation Servicie on the beach pool] Friendly hotel, nice food, nice drinks and a beach to relax... Recommended for all people that are coming to Huatulco

    Relaxing vacation at Park Royal Huatulco!

    Reviewed by Lorena R(Chicago, Illinois, United States) on Aug 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Relaxing vacation at Park Royal Huatulco! The beach was very clean, and visiting the Centro de Huatulco was a pleasant experience. People were very friendly, the town was charming, and it was a safe area to explore.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Excelente Servicio/Excellent Service

    Reviewed by Vacation640478() on Jul 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This may go a little long but only because we are just so grateful for the people in Huatulco @ Park Royal. We are so impressed with the service we received during our stay for 10 days. We have been staying in Park Royal hotels for 10+ years and all services have always been wonderful. But with the great exception of Huatulco the services/stay has been more than excellent. From our ride from the airport to the hotel, to the incredibly attentive staff throughout the week of our stay, we have nothing but positive feelings. Each meal has been accompanied with impeccable food service, making sure all our needs were met as we enjoyed our food and drinks and then some. The staff chef and head server even went above and beyond to pack a quick meal for our family when we had an emergency trip to the hospital during our stay (very scary and vulnerable time while on vacation). This will be a detail of our stay we will never forget, because their kindness and attention to our care went well above and beyond their job requirements. They cared enough to check on us after too, and one staff member in reception even went ahead and gave us her personal phone number in case we needed something and made sure we were comfortable and happy. Their kindness shines through in everything they serve and do. Although every staff member is of value and importance to us and our fabulous vacation, the staff members that will always stand out in our mind are: Virginia Alberto Capitana de meceros Sonia Valdez Chef (name not known) :( Roberto Guillermina Alma Gabriel Willbert Leticia Juan (from the pool) Carlos Franco Gracias por todo!!!! Many thanks and blessings to this wonderful hidden gem.