Dreams Las Mareas Costa Rica

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4916 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Stole our money

    Reviewed by vanessamZ9769UM() on Aug 12, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were scheduled to stay here March 2020. The country shut down and we were unable to make it. We were told we would get refunded and we never did. After multiple calls, still no refund and it has been 5 months since we cancelled! They also made us pay a cancellation fee despite the world being shut down. Will never support this chain again.

    The worst Customer Service

    Reviewed by corazonfrio21(Chesapeake, Virginia) on Jul 20, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My party and I have been attempting to cancel our AUG reservation since JUN, and have been unsuccessful. I have called, sent multiple emails, and even filled out the online form via there website. I even talked to the reservation department at the actual resort and was told the reservation department would give me a call back pithing 48 hours. That promise was made over a month ago. I was initially calling to cancel and reschedule my trip at later day, but after this experience I have no intention of ever staying at Dreams Las Mareas or any AMResorts. I just want my parties money refunded.

    Individual ratings:

    Service

    Service-1

    Value

    Value-1

    Excellent Service

    Reviewed by Roxy J(Memphis, Tennessee) on Jun 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Booked through Snap Travel. Stayed for 5 days. The adult pool area is ABSOLUTELY AMAZING!! THE water spa is a MUST!! STAFF EXTREMELY HELPFUL& FRIENDLY. 5STAR SERVICE. This was my first time visiting Costa Rica. I decided to do a resort because I didn't want to have to cook it search for activities. It was an hour or more drive from the airport but Well WortH it!! I booked the swim out suite!! Worth the price and great service.

    Not Appropriate Behaviour Anytime...

    Reviewed by 950alainr(Toronto, Canada) on Apr 06, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stayed at this resort with my wife. We've had 8 Dreams Holidays in the last 10 years and actually 2nd time at this resort. Our 2018 holiday was superb. This one left such a poor taste in my mouth we will never again stay in Dreams resorts. In short, a "bait & switch" with wine ordered left me with a much higher bill. This was the best part, the manager (Alexander) lacked any professionalism and instead of trying to solve his guest's problem, he opted to escalate the issue and turn what was a good time at the resort in a never again experience with Dreams. I've followed up with customer service and honestly never felt any ownership on the issue was taken or any real attempt to make a wrong right. Why have people forgotten to simply say "We're Sorry"? I'd recommend staying in a resort that want's your "expensive" business and will treat you right.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Service

    Service-1

    Great trip!

    Reviewed by kellynoble93() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What a great trip! The pools and greenery at the resort were obviously very taken care of. All staff was extremely friendly and accommodating. The only real complaint I have was that my fiance wasnt able to wear a tank top to even the buffet, it had to be a short sleeve shirt at all times. While I don't see an issue in this, I saw plenty of women with only bikinis on top, meaning no shirt of any kind. If you're going to uphold a standard it should be for all genders.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5