Playa Mazatlán Beach Hotel reviews
4087 TripAdvisor reviews
Never Again .....
Jen S on Mar 18, 2024
We are not terribly picky when it comes to vacations, and we have been in many vacation resorts around Mexico over the years, but how Playa Mazatlan received a 4+ star rating has my head spinning. There are LOUD bands that play all frigging day long along the beach .... and they seem to love to play over one another .... horrible. 98% of clientele was families from Mexico - loud and rude. Only nice pool was overrun with kids and their rude parents. The smaller pool (nice one shown in the pictures) doesn't offer any type of seating. Booze selection for all-inclusive was bottom of the barrel (thank goodness for stores on the little road outside the resort where you could by a Modelo for cheap). Buffet was disgusting - lightly warm food at best and the same stuff ALL THE TIME .... no toaster in the morning, bread rolls were always stale, service was nothing to write home about, people behind the counters could not speak English, no cappuccino machine (except in the evening up behind the pool - but that was broken for the 9/10 days we were there). Rooms are old and dated and the pillows are terrible. Pro - was always able to have a hot shower after running the hot water for a bit. There was literally one area on the entire resort that was 'relatively' quiet, and that was over on one remote side that had a kids area, hot tub and cold pool, which was dirty all the time because of the tree droppings. At least you could read your book though, because once noon hit and those frigging non-stop loud bands started up (complete with trombone, trumpets, clarinets, bass drum and TUBA), there was no quiet place. There isn't really anything good I can put in this review other than hot water for showers. Very disappointing holiday - even had me looking for our last 3 nights elsewhere!!
never again
Louise E on Mar 14, 2024
the food was cold and terrible.Swim bar never opened at all. The whole reason we went there was the swim up bar. Also no lounge bar at all,no drinks till 11 am, that was a first. The music played every night till 4 am no sleep.It will be must first and last time ever staying at this resort.
It’s ok, depending on what you want.
ccj7 (Calgary, Canada) on Mar 14, 2024
This place is OK. Somethings are great others not so much. Playa is a smaller hotel with a less corporate feel. The staff are super friendly, it is clean, the beds are comfortable. The ocean and beach are beautiful. There are lots of things to do and see within walking distance. However, it is dated.. very dated. The bathrooms need serious upgrades, there is no mini fridge to keep your water cold. The buffet is blah, same food every day, the Al a Carte restaurants have you in and out so quickly it’s not an experience, and you have to call to book in every day. You need to figure out the schedule too, as they are not all open every day. The beach sellers are relentless and the bands are fun to listen to at first but after 6 hours they become a s little much. There is zero night time entertainment. The beach chairs are solid plastic and become very uncomfortable. There is one heated pool at the main entrance, the others are freezing and the hot tubs are barely warm. If you want a small, local feel Hotel in the heart of the Golden Zone and intend to be out and about this place is for you. If you want the full all inclusive experience book somewhere else.
Nice spring break vacation in family
coolvinc on Mar 08, 2024
Nice place nice activity good food and a nice guys at animation WALTER!! and a really good location direct in town so you can enjoy beach and street life at night. Drink are good and many variety 4 restaurants that you can enjoy ?? and also the main buffet directly on the beach !!
Horrible
Ryan B on Feb 28, 2024
Omg how can this place get good reviews!! So much to unpack. Terrible big bands start at noon till dark everyday. They play feet from each other so loud loud loud all day everyday. No adult pool kids screaming at all 3 pools not to mention pee pools. There are no beach chairs just terrible plastic chairs so you cannot tan your back - bonkers !! Do even consider eating at the buffet food is cold and nasty. I ate taco chips and cheese every day ughhh. Seafood lunch gross. Ala cartes are good but you have phone everyday to book reservations. The pool deck is dangerous extremely slippery. Very dated the rooms are ok but they don’t even have do not disturb signs. The towels are hard and crusty and you can have a warm shower but Def not hot. No bathtubs. The one nice thing is that you can step out of hotel and find lots of good restaurants and bars and tons of live bands. I have been to over 30 all inclusive resorts and this one I’m afraid is at the very bottom of the list! Very disappointing because I book based on the reviews and they are very very wrong. I’m not sure who is giving the good reviews because I just cannot. I was uncomfortable for most of the trip.