Excellence Oyster Bay

This was our first time out of the United States. All of the staff were super friendly and went above and beyond to make sure all of the guests were satisfied. We picked the perfect place for our first and absolutely loved our time in Jumaica and Excellence Oyster Bay

The place is very well located. We could go snorkeling directly from the beach every day. I used the gym and all equipment is new. The only place for improvement is the speed of the kitchen in the restaurants. Probably due to the fact that the hotel is new. Meals were excellent and very well presented.

Just got back from our stay at EOB. We were not disappointed! I like may others, was second guessing staying there. Let me say it was the best decision we made to keep our reservations and give this resort a chance. So many positive things from the Rooftop Terrace suite to the wonderful food and staff. Travardo the chef at The Kitchen was amazing. Novardo on the EC beach was so attentive and kind. His smile was so contagious. He made sure we wanted for nothing. Every staff member we came in contact with was friendly and courteous! They all ask how our stay was going. I would not hesitate to return. So for anyone having doubts, do not worry. It is absolutely beautiful and amazing!!

I read the positive reviews and am surprised. This is our 5th stay at an Excellence Resort and this truly fails to meet the high standard Excellence is known for. We stayed at Playa Mujeres twice which has the highest standards; in fact we were there last year when Jamaica’s management was trained. They seem to have forgotten their training. 1. In the club level, we had to wait to have our room cleaned when we arrived on Sunday morning. Once they told us that the room was ready, I asked if they had called to bring our luggage up. The woman said the guy bringing us to our room would,take care of that. My iPhone timer was started at that time and luggage did not arrive for 40 minutes. We did not come here to sit in our room during the afternoon to wait for our luggage. 2. The staff is slow here. No promptness when it would be appropriate. Everything is slow here, including meals. Perhaps there is not sufficient staff. There is insufficient staff walking along the beach to refresh drinks. 3. I just called down to have them change our minibar... this is the 2nd day. I asked them to replace the 4 cokes in the mini fridge with 2 Coke Zero and 2 Diet Cokes. They called back that they did not carry Coke Zero (okay), and they were out of Diet Coke. A resort out of Diet Coke at 4:30 on a Monday afternoon? This is surely deficient and would never happen at the 3 other clubs we stayed at. 4. Our friends called yesterday as the door to their patio would not open (Bldg 7). They called 4 times today. We called once because the drain in the jacuzzi would not close. As the maintenance guys (2 for a small job) were leaving we asked them to go to our friends and fix the door. They said they were going next which they did... it was a three minute repair which should have been done on the first day the defect was called in. 5. If you ever ate at the breakfast or lunch buffet at Playa Mujeres, you would say it was sumptuously. Here you would say it was adequate. Overall, this may be a nice resort if you have never been to an all a inclusive adult resort. But if you have been to others, you would find it not comparable to the wonderful vacations at the other Excellence properties.

Our family has been staying in Excellence hotels for a long time and, although the structure of this new hotel is very similar to the others, the services are incredibly time consuming, which greatly compromises our stay.