Iberostar Grand Rose Hall reviews
9589 TripAdvisor reviews
Grand Rose Hall - a wonderful time at a good resort which could easily be much better
MDWard65 (Westfield, New Jersey, USA) on Mar 23, 2024
Stayed at Iberostar Grand Rose Montego Bay Jamaica in early March 2024. Overall, a very nice resort with wonderful staff at reasonable price point...but inconsistency in service/quality keeps rating at 3.5 stars vs 4. Positives include: 1) majority of staff excellent, friendly and attentive and only a limited few (a server, one housekeeper, etc.) were not at same professional level. We had oceanfront room with butler service...service was very good but not as personal as I've had at smaller (and more expensive) resort...but overall, they did everything asked of them (except reserve beach/pool chairs which they are not allowed to do). We had several butlers - Omar, Travis, Beris and Devon throughtout the 8 days and all were great. Housekeeper Nicki Ann was also fabulous. 2) property and room were nice overall though some areas (balcony furniture, rugs, gym equipment, etc.) could stand for some updating but these are not showstoppers and not unexpected in such a large resort. Beach chairs, pool area, lobby bar, theater, etc. were all clean and nice - as were all bathrooms including those by the pool. 3) beach and pool areas were clean and wonderful. The ocean is not crystal clear water as some other islands but it is free of rocks and easily swimmable, At both beach and pool, I am not a fan of the first come/first serve chair reservation especially if one pays extra for butler service or Star Prestige service...but as this mostly impacted the pool chairs, I never had a problem getting ocean front chairs on the beach. But this could be an issue during more crowded times of the year as it is a rather large resort. 4) food was generally good (see below) and the romantic dinner on beach (extra cost) was excellent and one of the best meals we've had at an all-inclusive especially at this price point. Vanessa (chef) and Kadayne (server) knocked it out of the park with individualized service and excellent attention to detail. 5) Entertainment - only attended a couple shows (Motown songs and fire breather on beach) and these were very enjoyable. We also relaxed at the lobby bar several evenings and the various options (piano player, sax player, reggae music, etc) were equally enjoyable. Constructive points: 1) MAJOR - labeling of the food items for the buffet breakfast and lunch as well as restaurant menus must be improved as this is a huge safety liability. For those with nut and shellfish allergies (as my travel partner), the labels were either not present, moved and not next to the item or insufficiently detailed to list all ingredients. On a couple occasions, desserts were selected which contained nuts and a soup which possibly contained shrimp..fortunately these were identified in time. Unfortunately, the staff - including the chefs - often could not confirm (or understand because of language barrier) forcing one to be "better safe than sorry". The resort needs to step up in this regard as someone less cautious could easily get into a life-threatening situation. 2) Inconsistency in food preparation and service across an 8 day stay...for example, the surf/turf restaurant meal was excellent and service extremely professional one evening but both were horrible just 3 nights later. Same was experience in other restaurants. For a 4 star resort with fixed menu, I would expect the same quality every evening. The rack of lamb at French restaurant was stringy, tough and with little meat - yet the rack of lamb served for the romantic beach dinner was absolutely top notch - excellent quality and perfectly prepared. (Vanessa the chef rocks - she's the best!!) Overall, 3.5 stars but could easily be 4 or 5 stars with modest improvements noted above.
Overpriced Under provided
HarmanjitM (Phoenix) on Mar 23, 2024
You go to all-inclusive for having a good time, relax and get value for your money. Iberostar Grand Hotel Rose Hall totally and miserably failed on all of those. We were overcharged and under provided. I would not recommend Iberostar and would advise to look for other resorts. We had booked seafront room with butler services. They promised us to be spoiled, instead we were disappointed. The butler services were not existent with us doing all the work. It is a scam. Anything and everything we asked butler was either not available or no response. Room service take 1-2hrs, if it comes, so be prepared to order lunch at breakfast time :) The resort tried to upsell club membership by not being fully transparent about what was required from our side. The concierge asked us to have breakfast and offered some incentives in return, but it turned out that we had to go thru 2+hrs of presentation. We did not want to spend 2+hrs of our vacation time sitting thru marketing presentations. The services at restaurant and drinks were below bar. The cook at Japanese teppanyaki was novice with no ability to put up a show or even cook food, seemed he was under trainee and we were the guinea pigs. Waiter were trying to convince us that ordering more dishes was not a good idea. Left a bad taste and spoiled the evening. We escalated this to the Manager Mr Maxmillian a.k.a Max. The guest services first declined to give us his name and after pressuring informed us that they will let him know and he will contact us. We did not get any call from Max for 24 hrs, so we reached out again and then only he called back and agreed to meet us. He did not offer any remedy and only listened and agreed with what we had to say.
Best Trip in a long time!
Dave V on Mar 21, 2024
We had an amazing time here! The rooms were always clean, as well as every area of the Hotel. The staff were all cheerful and so kind. The entertainment staff kept us just busy enough and always had us laughing! Thank you to Max, Deevy, Lisa, Kash, and Smiley! We Will be back again!
Thank You
joycel296 (pelham, NH) on Mar 19, 2024
I'd like to thank Cedric, the Prestige Ambassador. He is the best at everything. We hadn't been to this Grand in seven years. Because of him and the Prestige Beach manager, Merrick, we had a wonderful time. I had to complain a bit but Cedric and Merrick took care of my wants. Kudos and a big fat raise for both.
Awesome Time
calv2013 (Boston, Massachusetts) on Mar 19, 2024
Hotel was great! Rooms were clean and always stocked. If you needed something, they would bring it. But the staff was even better. Crystal our concierge was amazing and super helpful. Bartenders (Carl, Devon, Gary) were great. Entertainment staff were very entertaining (Smiley, Kaish, Lisa, Bubbles) and know how to run a show! Wait staff super friendly. Alex who brought us fresh coffee and pastries every morning. The best staff of any resort we have been too, always smiling and willing to assist. Food was spot on; our favourite was the steak house. The snack food on the beach was good, loved the empanadas. Whole family loved it, and we will be going back.