Beaches Ocho Rios - A Spa, Golf & Waterpark Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5138 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Family Vacation

    Reviewed by amypT8677BC(New York) on Oct 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed at this resort last week and although we had a great time they really need to do some major updates here. Let me start with the positives, the staff, they are out right amazing! They have Rushane aka "Tom Cruise" that is the kids entertainment. He was great! Extremely high energy and the kids all love him. In the restaurant La Parisienne Kameaka the manager went above and beyond to make sure that we were well taken care of and on my nephew's birthday she took extra special care of us along with Janice the waitress we had. One of the Sous chef's, Andre Simpson handled an issue that we had while dining in the Bayside restaurant and the checked on us a few times throughout our stay. In the Bayside restaurant Darrek was hands down the best! He remembered our drink preferences from day to day and brought them over as we were sitting. Althea in Bayside was really good as well. When we had dinner at Neptunes we had Prince as our server and he handled our group of 12 with ease. We went to the BBQ place daily and often our kids went without us and both Elizabeth and Shantolee took very well care of them. So as you can see, service here is top of the line. The food was very good, I only had 1 issue on the very last night with the way my steak came out but other then that it was good. We were not crazy about the desserts. The room that we were originally in was very nice, super clean and a great size. One of our family members were put in a room that was in a bad location and asked to be moved and they did change their room with no issues however they had the largest family and were put in the smallest room. We had an issue half way through our stay where we came back to the room to get ready for dinner and the room smelt like acetone or paint thinner so bad that the staff didn't even want to come into the room so we had to move rooms. It was extremely inconvient to have to pack all of our stuff and move after already being in our room for 5 days. Then to top it off they said we were in a room the same size (which it was a lot smaller) and that it had an upgraded view (which put us right above the bar so we could hear people all night). Although this situation sucked and did put a damper on my day I can say the manager on duty Courtney was extremely nice and helpful through the entire situation. So now let's talk about the resort, it's outdated and needs a lot of upgrades. There were areas where the walls were crumbling. The only area that has been updated is the Greek beach front rooms. He pool water had stuff floating in it constantly and I never saw someone cleaning it. The lounge chairs have cushions on them that are all stained from everyone sitting on them while wet. They do have a kids area where there are slides but there isn't much to do after dinner or when it rains. They have an "xbox" lounge for the kids and a room with table games but this area is not very big so when it was raining it was packed. It also smelt of mildew and there is no adult supervision there so you either have to stay with your kids or leave them there alone. They do have a lot of free things to do during the day like banana boat, kayaks, paddle boards, glass bottom boat tours and scuba diving. Some of the issues we had were one morning there was hair in the food (ok that happens) and on the last morning my husband went to order eggs and not one but 2 cockroaches fell out of the ceiling onto the counter where the eggs were being cooked. One landed on its back and stayed there and the other ran under the burner. So needless to say we didn't have eggs that day. Overall we had a nice vacation but I will most likely not go back to this particular resort in the future.

    Neptune's restaurant at beaches ocho rios

    Reviewed by Boardwell() on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sheldon was a brilliant waiter. He was very good with siannah as he was entertaining her. He couldn't do enough for us. He ensured all our needs were tended to all Nd nothing was a problem. He went the extra mile to get us anything we wanted

    Our Trip to Beached

    Reviewed by Fitfourlife(Portsmouth, United Kingdom) on Oct 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    From the moment we arrived at the Hotel, Cordella was our first point of contact & she made us feel extremely welcome which continued though out our stay. Cordella is a real asset to Beaches in fact all the staff were brilliant & made the hotel - Everything was ‘No Problem’ - thank you everyone & especially Cordella you all made out stay special xx

    AMazing!!!

    Reviewed by nini878(New York City, New York) on Oct 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just came back from beaches in Ocho Rios and I must say they exceeded by expectations! It was my daughters 4th birthday and she was treated like a princess! Food was amazing as well. Will return again!

    Loved our vacation

    Reviewed by sandi_walker() on Oct 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We encountered so many wonderful staff members during our week stay. Sotanya cooks amazing eggs and omelets for breakfast. Rashawn a.k.a. Tom Cruise is amazing with the kids/teens. He is awesome at his job. Dillon B. was our server at breakfast. He always remembered us and our drink orders. Alex was usually at the beach and always made our beach days fun. Shanique is the best bartender in the resort! I would follow her to each bar station day to day. We also at Josephine’s crepes and Dillon B. was our server and Rasheda cooked the crepes. They are both amazing!