TripAdvisor Traveler Rating

I stayed one night here at delta Anaheim and I never received my 100$ deposit back it’s been 2 weeks I’ve called them 3 times trying to explain that i didn’t receive it. All they can tell me is i should of when IM TELLING THEM I didn’t receive it I’ve looked on my bank account several times and there was nothing refunded to me at all having to deal with this has been so stressful I’ve contacted my bank and they don’t seem to see anything either. If I would have known this was going to be a problem I wouldn’t have stayed here DO NOT recommend. Might as well stayed at a better hotel for the price of 300$.

We loved staying in Garden Grove! Our hotel was awesome! Great beds, tons of amenities, great price, perfect service by all. Breakfast buffet was not great but on the last day we went to Coco’s across the street and the food was amazing and way cheaper. Uber to Disneyland so fast and easy for less than $10 each way. Perfect place to stay.

Avoid like the plague especially if you are a Bonvoy elite! I booked this hotel as it was reasonably priced during the Disney Run weekend and the reviews online seemed positive overall. We checked in and I was told we were “upgraded” due to my platinum status with Marriott, and parking was $25 per night even with a handicap placard. I was told parking was in the front or back and there was a back entrance to the hotel Due to my status we were given a choice of free breakfast buffet or access to the 24hr panty (which has snacks 24/7), I chose the pantry as we were planning to sleep in. We went to check out the pantry and were a tad disappointed to find only waters, canned soda, bananas, a container of peanuts and a jar of gummy bears. The hallways and elevators were clean. Upon arriving to our “upgraded” room I was very confused. I booked a 2Q bed and that is what we received. The carpet had stains, the wallpaper in the bathroom was peeling, there was a large crack in the ceiling and someone did a poor repair around the smoke alarm. Plus there were stains on the lamp shade and make stains on the comforter. The beds are also rock hard - firmest bed I have ever slept in outside of hotels in China. This property is defintely not up to Marriott standards. I was disappointed with our room but the front desk had a long line and we had reservations at Disneyland to get to. When we got back that night about 1:30AM there was no parking in the front lot so we proceed to the back. There was no parking near the building and we had to park at the back side of the shared lot. The back side of the lot is not well lit. Then you walk to an awning that says hotel entrance and you keep walking around the perimeter of the building. I felt very uneasy and unsafe - there are bushes/trees on one side and the building on the other and you can’t see around the corners (there are two blind corners) I remarked to my son that this felt unsafe and as we rounded the last corner there was a man standing there against the building smoking weed. We then had to walk another 20-25 feet to the building with our backs to him. It was a good 8 min walk to the building from the car. The next morning I had to go downstairs by 11am to re-check in as I had two separate reservations due to a point booking. I shared my concerns about the room and parking situation with the front desk agent and she said “yeah that back parking lot and walk behind the building is super sketchy at night”. I also explained I was disappointed in my “upgrade”. To which she responded “you were upgraded to our executive floors” I asked what the difference between the regular floors and executive floors were and it was explained there was no difference in the rooms except the executive floors are higher. Ummmm okay so I get a run down room which overlooks the rusty HVAC units. I asked if I could get a real upgrade and I was told that there were no suites available. However, upon looking at the app, you could clearly still book a suite for our dates. She offered to waive our parking fees for the next two nights. However, upon checkout I was charged for parking. I went to the front desk and explained the situation at check out and the gentleman was very apologetic and did end up waving the fees. This hotel is scamming with there upgrades (seriously executive floors lol - the view is of the neighboring hotel, their pool and target!) and is in desperate need of an upgrade!

We came here for two days for business, and this is our second time coming back to this hotel. The room is spacious and clean, not far from everything. We would like to give a big compliment to the front desk staff Gina, she is super helpful and friendly. Excellent service.

I love this hotel so much, this was my second stay and the service is immaculate. I work in hospitality and I am so grateful when I receive good service when I travel. I wanted to give a special shout-out to Gina, who made this trip very special for my friend, who came with me for her baby moon. We had a small issue with our room being a bit noisy, and the next day we were accommodated without question. Thank you again x 100! We will definitely be back! We also got a free firework show from our room. No hassle for parking or even leaving the comfort of our room. Simply amazing!