Loews Royal Pacific Resort at Universal Orlando™

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 14612 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Excellent service at Jakes

    Reviewed by stephaniecK9035UF() on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room and hotel was clean. They are taking all the appropriate covid precautions. Great service at Jake’s restaurant. One of the members of our group is on a limited diet and Chef Elvin Correa came out and spoke to us and prepared a special meal. We really appreciated his creativity, kindness and competence. Enjoyed a grab and go breakfast from the market in the lobby.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Universal Orlando Resort Experience

    Reviewed by dnbarry(Naples, Florida) on Sep 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time at the Resort. The Royal Pacific exceeded our expectations. The boat ride to the theme parks was much better than parking at the park garage and walking to the parks. All the interactions we had with hotel and park employees were consistently informative and courteous. We had a great time from arrival to departure.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A Piece of Paradise in Orlando

    Reviewed by GalSara(Sarasota, FL) on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel with very comfortable rooms and beds! Dining is limited during the week. Bula Grille has some great options. We are returning once every month for the rest of this year. Great get away.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Sapphire Falls with Express Passes

    Reviewed by DrWild(Johnson City, Tennessee) on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Universal Orlando has many hotels to choose from at several different price points, and The Loews Royal Pacific falls into the highest level in terms of price and service. While the Loews Portofino Bay and Loews Hard Rock (the other 2 Universal hotels in the top-tier) both offer exceptional service, the service during my recent stay at the Royal Pacific fell short. COVID protocols and extensive cleaning ensure guest safety and are highly appreciated, but staff do not seem to want to "go the extra mile" for guests. (Example: During check-in, I was told my room was cleaned and ready but was awaiting a final check by the housekeeping supervisor before being released to me. Five hours later, I still hadn't received word the room was ready yet, and when I finally did, I was required to go back to the front desk and wait in the check-in line all over again just to be told my room number. Then, even though there were 4 registered guests in the room (which had a king bed plus a sofabed), there were no pillows or linens for the sofabed, and I had to call to request these. When I requested clean towels on the 2nd day of my stay, I had to go to the pool to get some because the request I made at 8:00 am hadn't yet been filled by 4:00 pm.) The result is the equivalent of staying at the Sapphire Falls (the next-tier hotel directly across from the Royal Pacific, and with similar theming) with the advantage of receiving Express Passes.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-3

    Value

    Value-4

    Love Universal Resort

    Reviewed by nurseladybucfan(Odessa, Florida) on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Have stayed at this hotel many times. It's like our second home. Always extremely satisfied when I stay here. Would and have recommended this hotel to others. Easy access to everything. Staff is always wonderful and accommodating. I especially love the bed and pillows. I have such a wonderful sleep when I stay here. Donna

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5