Orlando World Center Marriott

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6379 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Concert on the Balcony

    Reviewed by MChoney(West Palm Beach, Florida) on Apr 26, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Was very excited for the concert on the balcony. We paid full price, being reward members then non members after speaking with other guests in general conversations. I made reservations over a month in advance. We were put on the 14th floor where the band looked like miniatures and the sound low. If you don’t look at all the information on the status of the hotel you don’t know that the main pool, right where the band plays, is a dirt Pitt. All day they are working on the repairs so all you see and hear is construction. They even left on excavator right in front of were the band was instead of putting it to the side so when you look there at night, it’s not right in your face. That very important information should be in big bold letters with lower prices for the inconvenience. The Siro Italian restaurant , only open for dinner, I thought would be busy so I made reservations, but they were not needed. Food was good and service was excellent. Latitude and Longitude on the other hand, is only open for breakfast and the breakfast was terrible. I’ve had better at Holiday Inns for free. Our server was great. The Pantry Center, which has very small selections, closes in the morning til 11 am so it’s a 30 minute wait at Starbucks or L&L that’s terrible. There was a kids basketball something going on so kids were running the place on Friday, it got quieter on Saturday. A huge incident in a room where 911 had to be called, hotel security took forever. Then we had a fire alarm go off on the first floor only... with staff running around with Wilkie talkies, I wasn’t sure what to do and no one from the hotel was saying anything. It was just not what we needed as a weekend getaway.

    WORST service from any Marriott I have stayed at around the world

    Reviewed by WorkTraveler2000(Houston, Texas) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed 2 nights at this hotel. At any given time in the lobby, there was a line of at least 20 people waiting to check-in. The hotel is set up with a bank of check-in stations but only about 30% of them were staffed. Because there was no regular housekeeping service due to Covid, I tried 4 times to call Guest Services to get more towels. After remaining on hold over 15 mins each time, I gave up and hung up. I was unable to get any food from the 2 sit-down restaurants during my stay. They were overcrowded and refused to do any take-away. The hotel simply wasn't staffed to handle the number of people. This truly was the WORST service experience I have ever had at a Marriott property anywhere in the world. And they could care less that I am a Titanium Elite Marriott Member. I will NEVER recommend this property to anyone.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-5

    10 out of 10, and the forthcoming water park will make it an 11 out of 10!!!

    Reviewed by TimInAtlanta(Atlanta, Georgia) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I (w/ young kids) just wrapped up an awesome stay at the Orlando World Center Marriott, having travelled from Atlanta, GA. The following experiences were ALL excellent: Greeting --> Front Desk Check-In --> First Impression of Room --> Room Amenities --> Pool Slides and Kiddie Pool --> Restaurants & Food Minimarts --> Fitness Center & Tennis Courts --> Hotel Arcade --> Live Music --> Proximity to Downtown Disney & Parks --> Shuttles --> Overall "Wow" Factor of Hotel --> Service. What more can you ask for? The hotel website (and staff) were very forthcoming that the main pool is closed so we knew not to expect to use it. The mixed reviews are primarily due to this point, so I am writing this review to benefit anyone who already knows that the main pool is closed and is wondering whether it is still worth staying here. My suggestion is: "YES", it is an outstanding and family friendly hotel in it's current state. Enjoy it both now, and in the future when the pool is upgraded to a water park!!! Thank you Marriott Staff for a wonderful stay.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Met my needs

    Reviewed by Lisa D(Coral Springs, Florida) on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    After reading so many negative reviews of this hotel, I felt the need to leave my experience at the Orlando World Center Marriott. We traveled from South Florida for a dance competition that was being held at the resort so for us, I am not reviewing the hotel as a guest who traveled a great distance for a vacation. That being said, here are the highlights and lowlights of our 2 night stay. Pros:* check in at hotel was easy. I checked in online through the Bonvoy app. but needed to make a change to the reservation. The gentleman who assisted me (I believe his name was Peter) couldn't be any more helpful and accommodating. He was able to make a change on my reservation and allowed for a later check out. * The room was great. Comfortable king bed, updated shower and the renovations were beautiful. The mini fridge was a plus! * The convention area was well managed, clean and most of the guests followed the Covid restrictions set in place. * Shuttle to Disney Springs- convenient, for sure! *Service in the Latitude restaurant was fantastic. The host in the morning and the servers were excellent both days we had breakfast there. Cons: * We knew the pool was under renovation as it stated on the website when we booked. If we didn't have an event at the Marriott, we would certainly have stayed somewhere else. The $35 resort fee is a bit much, however, it forced me (I stayed in my room alone) to use the $20 dining/beverage credit to get something out of it. *The first night, having a bite to eat and cocktails at the Pool Bar, at 6pm, last call was done. There were plenty of people eating and drinking there.Starbucks closes early and the main bar is not open until 5:00. I understand the cut backs due to Covid and occupancy but when you have a big event at the resort, the hours of service should be changed. * There was an old dried contact lens in a towel and a bag left from a previous guest in the room I stayed in. * My daughter had an issue with a prepaid visa card at the pantry and the cashier was rude to her (it was busy) and didn't try to help her. I was able to use the card the next day so she just needed some guidance. Overall, it was a good stay. I'm sure that next year when we return, the Cons list should be less. If you need a pool book somewhere else.

    Pool under renovation

    Reviewed by DavidR554(Peters Township, Pennsylvania) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I have stayed here previously for business, but this was my first visit with family. First impressions are everything. Peter at the front desk made us feel very welcome. Our room was updated and very clean with a great view. Staff were friendly and helpful throughout the resort. KEY POINT AS OF APRIL 2021: The pool is undergoing major renovation. While it looks beautiful, it was unavailable for use during our stay and looks like it will be unavailable for a while. We knew that when booking, so were not surprised. The indoor pool is small. On the positive side, 3 water slides, a splash pad, and jacuzzi are open. The pool has large TV screens which can bee seen from many of the rooms facing the pool. Nice touch! While there are limited food options at the moment, Siro (Urban Italian Kitchen) was very good. Central Pantry offers grab and go options and other snacks. The free miniature golf and access to the tennis courts (with free equipment) was appreciated. The surrounding golf course looks nice. Self-parking is $25/day and you will walk a bit to get to your car or wait for a shuttle. Valet parking is $35/day. There is a resort fee ($39/day), but they do give you $20 food credit per day. We did not use the shuttles to Disneyworld or Disney Springs, but those could be a perk for some visitors. There is a laser light show at 9PM each evening. While entertaining, you might not want to cancel other plans to watch it. It may be more interesting when viewed from the pool vs. the room. With less conference activity due to Covid, this is a nice family friendly alternative to some of the hotels closer to Disneyworld, particularly if you are using points to stay. We would stay here again. The biggest opportunities for improvement are parking and the resort fee.