Seralago Hotel and Suites Main Gate East

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 3879 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    HORRIBLE

    Reviewed by Vacationer556281() on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I don’t even know where to start. Our family has came here for years this will be our last. I feel they should have paid us to stay here. Every day and night people were smoking weed EVERYWHERE! It was so hard to find a spot that you didn’t smell it. Loud music all night people partying called security they would do what they could. Trash was everywhere. Overflowing in the cans all Over the pool area. People left there chicken bones all over so There were many ants all Over the place kids running around unsupervised especially In the pool area. Our rooms smelled horrible I tried the plug ins I tried sprays it was disgusting we found a rotted orange, a winter glove the bathroom had mold in it. Complained but nothing was done. The landscape looks like it hasn’t been touched in a couple years. The pool was closed for a few days due to a child getting chemical burns prior to us being there from what we heard. The hot tub and pools were not cleaned you could constantly feel dirt at the bottom. Kids had thrown 4 chairs in the pool and the parents laughed. We went and got our own bedding as ours had red stains on them. Bugs were in the room. The bathroom door barely shut as it was hitting the toilet Seat and breaking the door apart. Tv didn’t work. The laundry area was filthy 3/4 of the dryers didn’t work 3 washers did that was it. A guy was trying to break into cars cops chased and arrested him. The gates to the pool areas are usually left open. The gate to the baby pool was broke so kids just climbed back and fourth through the broken fence very UNSAFE. Had to go to the desk to exchange towels out and wait in long lines while more people complained. We had booked our rooms a few months prior when we got there they didn’t have our room. Had to get a different one then we had to Switch the next day. Please take Your families else where! I was so afraid we woods catch something from it being so unhealthy. also I called the health department to turn them in for the condition it was in. It’s no place for people to be staying.

    WORST MOTEL EVER!!!

    Reviewed by lovetteposz12() on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We went to Orlando for the weekend and they lost our reservation? After two different rude employees were rude to us for their mistake we had to go find another place to stay. They would not refund our money. While we were at the counter trying to figure out what was going on with our reservation 6 different people came in with various complaints from dog poop being in their rooms after checking in and it was supposed to be cleaned to black mold to being approached in the parking lot from criminals for money too hair in the shower and no air conditioning to bed bugs well the list goes on and on. Please do not take your family to this run down dump. Very unhealthy I did put a call in to the state health department and multiple other places to try and get them shut down. There was a little girl standing waiting for a towel as she was wet from swimming and I had to ask them to please help her as she was shivering when she asked for a towel the receptionist asked her why she didn't bring a towel from the room? Her reply was they are all used or dirty. Who does that? BE AWARE DO NOT STAY HERE>

    DO NOT STAY HERE

    Reviewed by Noooo828485() on Mar 31, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    My family and I had booked a hotel here. Before we got there we looked at the reviews. Every review was bad, bed bugs, flooding toilets, dirty beds, unfriendly workers. We arrived and asked to see the rooms first because we read the bad reviews. The manager and other worker would not let us look at them before, nor would they go with us to look at them when asked. This just means to us they had something to hide. Do not spend your money here. I was not having my 2 year old stay in a dump like this.

    Run!!! Sleep in car instead of this hotel.

    Reviewed by danajQ7149JG() on Mar 24, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I stayed at this hotel for over 8 years this is the first time I wanted to run out of this hotel. Every time you leave the doors reset the lock. We had to go everyday to get new keys. Then we come. back to take a shower and there's no hot water they said sorry for the inconvenience maybe tomorrow. They never answer the front desk phone. Never! Even housekeeping tried the manager and front desk and no answer for 2 days. I asked the girl at the front desk on Wednesday at 6:30 why she doesn't answer the phone and she said I'm too busy and there was nobody in the lobby when I was there . There was no security to be found. People in the swimming pool in the back building we're swimming with glass bottles in the pool drunk. There was a fistfight poolside at 9:30. Once again no security to be found. I will never return

    WORST HOTEL EVER!!!!!

    Reviewed by lynnaU9728DD() on Mar 15, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Worst hotel experience EVER! Do not stay here!!! I paid for my hotel room on their website, had my receipt in hand, and when I got their after driving for hours the exceptionally rude front desk "manager" Rosie tried to charge me again. I explained to her...multiple times...that I had the receipt in my hand, and she refused to even look at it. Of course that is when I started to get upset. She began to trash talk me under her breath to the other worker behind the the counter. I told her you do realize that I can hear you? And she looked at me and continued talking trash to the other woman, finally muttering what a Bit$! I was. That is when I absolutely had enough of the rude and unproffessional behavior. I told her it was fu@*$!ng bu#$@*it the way they were treating a customer and I asked for the manager above her. She proceeded to tell me she was cancelling my reservation and if I wanted to speak to the manager I would have to call on monday....this was friday evening at 1030pm. I explained to her that I had been traveling and had a child in the car and we needed the room we had paid for. She said she didn't care and I needed to leave. The lack of any decent customer service was astounding. I have never experienced anything as terrible as this hotel.

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Value

    Value-1