Universal's Loews Sapphire Falls Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4171 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Do not recommend - extremely disappointed

    Reviewed by Tourist43768631762() on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    So disappointed with out stay for the following reasons: We arrived at 5:30 pm and our room was not ready. At 5:45 pm we went back up to desk and they found us a Kid Suite room that we had reserved available, but neglected to tell us that it was a handicap room with no tub. Most people with children require a tub, and the fact that your staff seemed to be unaware of this is shocking. So we spent $600+ a night for a kids suite with no bathtub. Our blackout drapes were broken and did not close. We went down to the pool and there were corn hole boards setup right next to both of the gates to the pool entry - we saw a guest get hit with a bean bag. What are you all thinking??? Dirty plates, beer cans and towels all over the tables and the chairs at 7 pm at night with minimal amount of guests there for the 2 hours we were there. TV Screen at pool was a JOKE. Screen was small to begin with - and then projector was projecting to less than 1/2 of screen. Our TV at home is larger and we don't have a crazy big TV. No sound proofing at all - you can hear anything and everything in the hallway, next door and outside. I have NEVER seen such a poorly managed/maintained hotel - especially at this price point. I would take a Hampton Inn or Hilton Garden Inn any day and drive to the parks rather than stay at a Lowe's hotel again.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-4

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-1

    Great hotel

    Reviewed by agjanetrains() on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We were very pleased with this hotel. We were able to check in a little early thanks to the accommodating staff. The rooms were clean and comfortable. We had a great time. Definitely recommend this hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    The Best Hotel and Staff Ever!!!

    Reviewed by wdago(Coral Springs, Florida) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stay at this hotel regularly and really enjoy everything about it.......especially the staff at Anestasia restaurant. Ante & James are the managers and always go out of their way to remember us when we come back. Our FAVORITE waiter Jimmy is one of a kind who makes us feel like we are his family. Love, love, love this hotel.....it's a beautiful hotel..... but more than that the staff and warm energy you feel as soon as you walk in make you want to return time after time!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Awesome place to stay!!!

    Reviewed by Climber52311567040(Cincinnati, Ohio) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our kids spring break vacation to Universal studios. Loews Safire Hotel was Amazing!! Such a beautiful hotel. Beds were very comfortable. Staff was awesome! Very clean hotel. Ferry Boats to city walk from the hotel were complimentary. Pool was very cool. Weight room was huge. My family worked out almost every morning. We played ping pong every day by the pool as well. We will be back for sure!! Thank you for a Great experience!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best hotel!

    Reviewed by Wander63187109566(Nashville, Tennessee) on Mar 25, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel went above and beyond in everything they did! We can’t wait to go back! They made our trip to Universal even more special by little details every day. The staff is amazing and so kind. I have nothing negative to say. Thank you Sapphire Falls!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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