TripAdvisor Traveler Rating

The property is in a good location off a golf course and lake. The check in process had a long line and only 2 employees who were overwhelmed. The property itself is nice, but dated. The best feature is the pool. Also, the gym is nice. We requested towels on multiple occasions but no one came and when we called down, we were told “they would come when the guy gets to it”. The breakfast did not have an a la carte option, only buffet. Hopefully they can staff up and update the property as it has a lot of potential, but for us, this fell short of expectation.

This resort is ok but very tired and the staff (other than the GM) are not engaging and two in particular are rude and offensive. You know who you are Jacquline and Mina! When I had the audacity to complain that they were gardening at 7am Jacquline thought that I had no right to question this and told me I was harassing her colleague for asking her questions. Her attitude was aggressive, rude, threatening and above all full of lies. Her way of getting out of this was to tell me the GM would not be there until after i had checked out and guess what he turned up a short time later. This is where great service kicked in, empathetic and helpful and he almost looked like he has had many complaints about Jacqueline and Mina before. The GM did his best to sort and I thank him for it. With his leadership this could be a frea hotel but not until he perhaps thinks about the front desk and how welcoming they need to be to staff!

Overall, our stay at the Doubletree Palm Springs was mixed. Given the room rate, resort charges and the fact that we aren't golfers it wasn't a good value for our money. Pros: 1) Staff: Overall, the staff were very pleasant and responsive to our needs (with one exception described below). Particular kudos to the maintenance/engineering staff; we had a few issues with our room (slow drain in the shower, smell of gas on our patio) and they responded quickly and effectively. The bar/restaurant staff were also very attentive and pleasant. 2) Location & Parking: While not in the heart of Palm Springs, the location was fairly convenient and offered ample parking. 3) Pool: The pool was sizable with ample lounges and two hot tubs; we spent several relaxing, enjoyable afternoons enjoying the sun here. 4) Room: The room was a decent size (with a large bathroom and dual sinks). Cons: 1) Check-in: We arrived two hours early, and after speaking with the Front Desk waited in the bar until check-in. However, it still took a further 1/2 hour for our room to be ready. We understood that it was a busy day, but given that we'd been waiting two hours (and that my Diamond status was noted when we first spoke with the desk), the additional delay was frustrating. We also didn't receive any of the check-in welcome items when we finally received our room. - On a related note, this was the first time in 10+ years of extensive travel staying in Hilton properties that I have NOT felt appreciated or valued as a Diamond member. 2) Front Desk: Our experience here was mixed; in addition to the check-in experience, we didn't feel that the front desk was particularly supportive or attentive to our concerns. For example, when requesting extra pillows for our king bed, we got some push-back initially. Some staff were more helpful than others, but overall we didn't get a lot of help. 3) Dining: The website described the Polanco Kitchen as a venue that "serves up gourmet Californian cuisine from fresh, healthy salads to fish tacos." However, it turns out that it only offers a breakfast buffet; the only lunch/dinner option was the Mira Bar. At $22/person, the Polanco Kitchen seemed over-priced (particularly as we've had almost exactly the same buffet at Hampton Inns included in the rate). 4) Room: The room appeared dated, and lacked some expected features. In particular, we were suprised and disappointed that while we had a refrigerator there was no microwave (which feels standard in many comparable hotels). Also, the TV's guide function was effectively useless, and the TV didn't offer any Bluetooth connectivity or options for streaming. Finally, the towels were noticeably worn/thin. If we'd played a few rounds of golf, we may have gotten a lot more out of our stay here. However, since we weren't, it felt like we spent a lot of money for an average (and highly mixed) experience. We intend to return to Palm Springs; we do NOT intend to stay at this hotel again (and will likely explore Airbnb options instead).

The hotel is in need of some freshening up, but has a great bar. Our stay was good, but the coffee machine in our room was broken. I went to the front desk and told them about it yesterday morning. The man there made a note, but it was never fixed or replaced.i realize that may seem a small thing, but when you wakeup and want coffee...well, you want coffee. Everything breaks, that's not a problem. The fact that the hotel didn't respond was the problem. That was really disappointing and not the Hilton standard I have been used to, as a Diamond member. Surprising.

Do not stay at this hotel under any circumstance! It’s outdated to begin with. Our room air conditioner was not working when I called to get a room change. They told me they would call me back and let me know what they could do. After 15 minutes I had to call the front desk to find out the status. They didn’t answer the phone and I had to call four times. They finally answered the call and told me they could upgrade me to a room with a pool view, I already was in a room with a pool view. We are currently in a king bed, so they’re upgrade comes with two queen beds. Not sure how that is an upgrade. when I asked how they could make it right they said there was nothing they could do. They could send an engineer to come check the air conditioning. in hospitable and not helpful. Do not stay at this hotel.