Doubletree Golf Resort Palm Springs

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1036 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Would NOT recommend

    Reviewed by Aramos9496() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We arrived for 4pm check in at 4pm, and told our room would not be ready for another 30 to 45 minutes. After an hour I went to check on the status of our room and was told it would be a minimum of another hour wait if not longer. I asked if they were any rooms available at that time and the woman at the front desk said I could downgrade our original room to get a room that was ready. I was told I would be refunded $50 of the original booking price but when I looked at how much I was charged I was only refunded $10. Upon entering the room we noticed the patio door was left open, the tables had stains on them, some of the surfaces in the room were sticky, and there was trash on the floor. We also noticed above the sinks on the wall there was splatter of what appeared to be blood!!!! It was clear the room was not upholding the promises made by Hilton to be “committed to clean” during coronavirus. Upon speaking with the manager we were told they would comp our night stay. We appreciated that offer, however the manager was less than friendly during our conversation.

    Pool Cold, I mean an ice cube. Hotel very under staffed. No restaurants open. Spa was green.

    Reviewed by andreas124102021() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The hotel was really understaffed, they blamed things on Covid, but they were at full occupancy. The pool was ice cold sub 55°. One of the spas was green and the grounds weren’t really being taken care of. The restaurants were closed

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-2

    Extremely poor service!

    Reviewed by DrEHud0508(Los Angeles, California) on Apr 06, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Extremely poor service! We went to Palm Springs, out for a two day vacation, the first time we have been anywhere so it’s a global pandemic struck. Our check-in time was for 4 PM; we did not get a room until approximately 630. We waited at the bar for the 2 1/2 hours that it took for our room to be ready, and although we were supposed to get a call telling us when the room was ready, it took me walking to the front desk to ask for the room to finally be available. Inside the room, it was obvious that deep cleaning had Not been done. Large stains on the comforters, cigarette butts on the patio. Will not be staying here ever again!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-2

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Understaffed, not good value for the rate

    Reviewed by dennisyt(San Diego, California) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This place is not on par with a Hilton DT from service and amenity perspective, nor for a place that calls itself a resort. It is severely understaffed despite feeling fairly full. Single person at the reception and long lines. No bar, restaurant or room service. Not sure how much of this is state regulation due to Covid, I think they just choose to reduce service level even at substantial room rates. I would recommend a different place at this price point or pick a more budget friendly hotel since you are not getting much service anyways.

    So much potential. Such poor management.

    Reviewed by Ray S(New York, United States) on Apr 04, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff is stretched way too thin, and they are not able to provide service levels one would expect at a "resort." The property has so much potential. It's set on a gorgeous, lush plot of land. Unfortunately, management seems to have a strategy of understaffing. We checked in Friday of Easter weekend. I think I counted perhaps 6-7 different staffers across all the customer facing positions during our one day there. Sadly, the ownership seems to not appreciate its' workers or its' guests very much.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Rooms

    Rooms-3

    Service

    Service-2