Doubletree Golf Resort Palm Springs

We arrived for 4pm check in at 4pm, and told our room would not be ready for another 30 to 45 minutes. After an hour I went to check on the status of our room and was told it would be a minimum of another hour wait if not longer. I asked if they were any rooms available at that time and the woman at the front desk said I could downgrade our original room to get a room that was ready. I was told I would be refunded $50 of the original booking price but when I looked at how much I was charged I was only refunded $10. Upon entering the room we noticed the patio door was left open, the tables had stains on them, some of the surfaces in the room were sticky, and there was trash on the floor. We also noticed above the sinks on the wall there was splatter of what appeared to be blood!!!! It was clear the room was not upholding the promises made by Hilton to be “committed to clean” during coronavirus. Upon speaking with the manager we were told they would comp our night stay. We appreciated that offer, however the manager was less than friendly during our conversation.

The hotel was really understaffed, they blamed things on Covid, but they were at full occupancy. The pool was ice cold sub 55°. One of the spas was green and the grounds weren’t really being taken care of. The restaurants were closed

Extremely poor service! We went to Palm Springs, out for a two day vacation, the first time we have been anywhere so it’s a global pandemic struck. Our check-in time was for 4 PM; we did not get a room until approximately 630. We waited at the bar for the 2 1/2 hours that it took for our room to be ready, and although we were supposed to get a call telling us when the room was ready, it took me walking to the front desk to ask for the room to finally be available. Inside the room, it was obvious that deep cleaning had Not been done. Large stains on the comforters, cigarette butts on the patio. Will not be staying here ever again!

This place is not on par with a Hilton DT from service and amenity perspective, nor for a place that calls itself a resort. It is severely understaffed despite feeling fairly full. Single person at the reception and long lines. No bar, restaurant or room service. Not sure how much of this is state regulation due to Covid, I think they just choose to reduce service level even at substantial room rates. I would recommend a different place at this price point or pick a more budget friendly hotel since you are not getting much service anyways.

The staff is stretched way too thin, and they are not able to provide service levels one would expect at a "resort." The property has so much potential. It's set on a gorgeous, lush plot of land. Unfortunately, management seems to have a strategy of understaffing. We checked in Friday of Easter weekend. I think I counted perhaps 6-7 different staffers across all the customer facing positions during our one day there. Sadly, the ownership seems to not appreciate its' workers or its' guests very much.