Doubletree Golf Resort Palm Springs

I was so impressed by the Santa Barbara Hilton that I decided to stay at the Palm Springs resort. It unfortunately fell way short of my expectations. While the room was clean, the common area and elevator were not. The ground floor by the elevator was in need of vacuuming at a minimum, and there was a sticky spilled substance in the elevator. I didn't report it, but noticed it hadn't been cleaned by the second day of my stay. As I stated, the room was in order. It needed some updates and maintenance, though. The draperies had a loose border trailing on the floor that had evidently been caught in the vacuum cleaner. One of the sink basins had a crack that looked at first like hairs. The shower stall was quite worn. The door failed to close securely unless forced. The worst thing was the 9:45 pm maintenance on 11/13. A worker was using various power tools for at least 10 minutes. Please note that I'm neither a golfer nor a super fussy person when it comes to travel. I just expected more from the Hilton (the so-so artificial plants in the lobby didn't help the ambiance). The grounds and the hotel are basically fine, but Hilton should be aware that this property doesn't measure up. With all the other hotels in Palm Springs, I will be looking elsewhere for my next visit.

I just checked out of this hotel 12:30pm today, 10/25/2020. They get 2 more stars for Diamond upgrade and very friendly bartender. When I checked in, a nice staff put me in a better room with a fire place, so that was the highlight of the stay. From that point on, it was downward slope mostly. The room had too much remains of the previous guest and dusts. I can definitely tell that that guests had a dog with them. I got annoyed, but none of my family are allergic, so I moved on. As a Diamond member, I was expecting free breakfast during my stay, which in fact, was one of the main reason I chose to stay with this hotel. my Hilton app said that I was going to get a continental breakfast at the 1st floor restaurant. But as I was walking to my room, it was obvious that the restaurant that was supposed to provide my breakfast was closed. And by the way, no one explained where to get the breakfast, how I can get them, what I can get. Next morning I went to the front desk and asked "where can I get my complimentary breakfast for diamond member?". the person said "at the bar". Nothing else. I said "Ok thanks" then I went to the bar, and the bar person gave me a menu. There were very limited menu available, so I automatically assumed that all of them would be for "continental breakfast" menu. But afterwards, I realized that I am only allowed to have coffee, muffin and juice. It would have been nicer if I was instructed with those information, but that's fine. I am ok to pay for the overpriced precooked breakfast burrito and english muffins, after all, I ate them. When I was checking out, the person who checked me out with his cashier ID "JLAWRENCELBC" clearly must have thought I was looking for some refund or other stuff. While I was giving him a feedback regarding dirty room and how I was not given proper information on how to get the breakfast for Diamond members, not even asking for anything else, he changed his face(under the mask) and told me "ok, what do you need?" with rather annoyed voice. You just do not say that to a customer who is giving them a feedback to improve their service quality. I left the lobby with a bad taste in my mouth. I have been to other DoubleTree properties, and most of the times I have a good experiences with decent breakfast but this one let me down big time. Oh, one last thing, when I asked him to print out the reciept, he said I already got one this morning. I said "no, I haven't" then he replied "by email". I do not check my email when I am on a vacation. he should know that.

Do not stay here in these COVID times. There is no food in the hotel, bar is closed. Can order in bad take out from club next door if you arrive before 7 PM. However even with no food on the premises there was a large roach in my bathroom. The TV flicked on and off so gave up on that. Pool was only open 1.5 hours of my stay. Supposedly there was a Continental breakfast that started at 7 AM, waited till 7:15 AM in the deserted lobby and then just gave up and checked out -- I was pretty grossed out by the roach anyway so maybe not eating there was the better move. Not sure what was going on there but certainly everything was not right. Have stayed previously and it was nice but this time wished I'd just stayed at the basic Hampton inn up the road. This was not resort quality -- they definitely shouldn't be charging resort fees when there are no amenities.

Me and my husband absolutely love this place! Staff is always welcoming. Rooms are always ready and clean. The bar and bartenders are beyond nice and can make killer margaritas. Pools is crystal clean and water temp is always comfortable. We always get the best views. I recommend staying on one of the upper levels to avoid lamp lights in room. Perfect place to unwind and relax for a quick weekend getaway!

We checked in for a one night stay while passing through Palm Springs... Wow... Beautiful property and grounds over looking the lake, golf course and mountains... stunning. Hotel staff were extremely friendly and could not be anymore accommodating. We were also upgraded and received a complimentary sparking wine and chocolate strawberries delivered to our room whilst celebrating our special occasion.... Thank you very much!!! We will be returning very soon!! ??