Grand Fiesta Americana Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5371 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Concierge is the worst ever!

    Reviewed by jorgelopezrealtor() on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    During the pandemic the property was promoting as part of their services a COVID test prior the return to the USA as part of the airline requirements to re entry the USA. When my wife and I asked to have an appointment for the test the employee that happened to be the concierge supervisor was very rude and insolent to the point I needed to cut him off by interrupting what he was about to say by finishing the sentence forgetting he was talking to a couple of his guests instead of one of his subordinates. There is absolutely no reason for a guess to remind an employee to be careful with the next words that are about to come out of his mouth when talking to one of his paying guests. I have never been so disrespected by such of insolence to the point that when I asked to have a supervisor be brought over the response was ... I am the supervisor and there is no one higher than me right now. So I needed to wait to write this opinion in this media. I WILL NEVER GO BACK to this property Puerto Vallarta has too many other and better options.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-1

    Value

    Value-1

    Best Vacation Ever!!!

    Reviewed by piercejenny75() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best vacation ever!!! Wonderful service overall from everyone and wonderful food. Tequila lounge/lobby bar- bartender David was wonderful very quick and made special drinks for us. Yuu restaurant chef Ivan made great food and we were treated to a special coffee dessert made by Luis Mane. So great we ate there twice and received great service by Misael Meseros and Captain Sandra. Corazón Rojo restaurant with chef Eduardo and servers Noel &Adan. The food was so awesome we ate there two times also. North Beach servers Alfredo & Jose were so kind and quick all day at the beach. We never had an empty glass! They were quick to help us set up chairs & umbrellas. They made are last day on the water memorable and special. North pool/hot tub pool-Rafael made sure we had water, drinks, and food all day by the pool. We also need to send a very special thank you to the bartender serving our party of 20 at the Martini bar on 4/3/21. We all walked in and were able to watch our favorite basketball team, Gonzaga, in the Final Four. He really was so accommodating to our group and made sure we all had drinks throughout the game.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Vacation ever!

    Reviewed by jekirkgarcia(Brewster, Washington) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just a short list of all the great people that made our trip the best vacation so far. Tequila lounge/lobby bar- bartender David Yuu-chef Ivan, special coffee server Luis Corazón Rojo- chef Eduardo, servers Noel &Adan North Beach servers- Alfredo & Jose North pool/hot tub pool-Rafael Bellhop- Abraham

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Awesome Vallarta Trip

    Reviewed by SenorVillanueva(Battle Mountain, Nevada) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great place to stay. Wonderful staff and dining! They provide plenty of food choices for any craving. Special shout out to Aldo and Juan from the entertainment group. Francisco & Francisca from D-Brick are both very polite and helpful. Rolberto and Blanca were great hosts at the Serrano. La Señorita Villanueva met us as we entered the resort and assisted us with all of questions throughout our stay.

    Eat at Yuu

    Reviewed by chloehI580JK() on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you go to the Grand Fiesta, Yuu is the restaurant to beat. The chef Team of Ivan, ulises, misael, Sara, and Alejandro are a dream team. The food was scrumptious. The flavors were complimentary to each other and I can’t wait to return. For dessert you need to try the grilled pineapple and ice cream. Outstanding. PERIODT.