Hacienda Buenaventura Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 3135 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great service, bad food

    Reviewed by evelyne2017(St. Albert) on Dec 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The place was clean, the staff and service incredible (loved it!) But the food was not good. Breakfast was good enough but lunch and dinner just not good at all. I would recommend the place for it's charm and location but eat out!

    An excellent place to holiday!

    Reviewed by GLEN M(WINNIPEG) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We enjoyed this resort immensely. The staff were very friendly and accommodating, and generally appeared to care about our stay. Servers were very attentive, as were all of the staff here. My only complaint was that it took 3 requests to get our air conditioning corrected. It was far too cold. When we spoke last to front desk about it, the maintenance people took care of it right away. All other experiences at the resort was exemplary.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    A little bit of Mexico heaven

    Reviewed by Connector64636367658(Evansville, Indiana) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    An awesome older Mexican hotel....great value for what we had....would stay there again. Great customer service. Stayed there with 2 other couples. All said they would stay there again. Easy to get everywhere from there. Used the buses often.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Dirty rooms

    Reviewed by cgrice2000(Tofino, Canada) on Dec 03, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Booked this place based on pretty good reviews. Was very suprised after checking in, the room was musty and smelled like mold and mildew . I asked to change rooms but they said it was full. All of my clean laundry stunk the rest of trip. The pool bartender was great, only positive

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-3

    Great Authentic Hotel with Friendly Staff and Great Value

    Reviewed by Forresthroughthetree(Denver, Colorado) on Nov 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The choice to stay at an authentic, hacienda style hotel over a more upscale place was a good one. The staff is incredibly helpful and the service was great. There was live entertainment every night and there were lots of options for food choices. Great value for an all inclusive.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5