Marival Emotions Resort & Suites

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6497 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Perfect family vacation spot

    Reviewed by EgleRM20() on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is our family vacation spot of choice. I have two kids, 3 and 5, and their Marival kids club is great, kids have such a great time that it is hard to pull them out to do other things. It is led by Adriana and Jacelyn, but the whole animations team is just fantastic too!!! They remember the kids and adults, they also go out of their ways to show them attention, the place is safe, clean and so much fun!!!!. facilities are really nice, it is never too crowded that you need to hurry in the morning to save your spot. food is good, before Covid food was great, now they have to minimize to make sure that it is extra clean, but they still have really good selection of food. Rooms are big, I read one of the reviews saying that rooms were small, not sure where did they stay, but rooms are pretty big, and I am pretty picky when it comes to that. I also travel all over the world all the time, and compared with most regular hotels, the rooms are bigger than American standard room at Marriott and Hyatt hotels . We love this place, we are coming back every year now that we found it, this resort is really comfortable if you are traveling with kids, a lot of things for them to do, and everything is located in the way that adults can enjoy it too, and still can monitor the activities of the kids. Also, the beach is really nice too, nice sand, wide beach and very kids friendly, does not get too deep too fast.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Brilliant for families.

    Reviewed by tommyd739() on Oct 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We weren’t sure how it was going to be, but it was brilliant. Karina (Who’s a star) met us and right away made us feel like we were the only ones in the resort. Restaurants were good for the setup. The intentional details that go into making a winning experience for the kids was great. Our family loved it & we were so blessed how helpful everyone was. Do it.

    Staff

    Reviewed by S6405NLbillf() on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A member of your staff named Dalia was incredibly helpful and nice to work with during our recent visit.It seems she was there whenever some minor issues arose and was most friendly anf helpful. While all of your staff treated us extremely well, Dalia always went out of her way to make sure we got what was needed. Thank you to all of your staff with a special thanks to Dalia. Bill Flynn and Naomi Duran Flynn.

    Do not expect a 4 star....more like 2.5/3. Awful

    Reviewed by bshynk(regina) on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were directed here by our travel agent with a group of about 100. We paid for a 5 star and this is FAR FROM!! The rooms on the CLUB side are from a Run down Super 8 hotel. Beat up, small, very very disappointed. -Food is ok but not close to 5 star -Grounds are nice -Beach is ok -Staff is friendly. -Alcohol is very middle road. -Pay for room service -beds are small and hard - camping fridge with two pop on room Awful

    Expected more

    Reviewed by 886irenel(Mexico City, Mexico) on Sep 04, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was my first vacation experience after Covid had started. I was looking for an all inclusive and a pool with a playing area for children. I found this hotel with multiple discounts which was very attractive. The rooms are clean, personnel are polite and amicable and facilities are fine. The hotel has a more exclusive area, but we stayed in the non-exclusive side. Since food cannot be served as buffet, they have specific menus. Because of the number of guests, not all restaurants open daily and snacks are not provided outside restaurants (which are not opened at all times at least in our side of the hotel). Dinner at the specialized restaurants was very good. The side of the hotel we stayed in did not have waiters by the pool, so we had to walk for a drink in a certain place. The restrooms by the children’s pool were not clean several times. We were charged $500 MXN pesos (around 25 dlls) for the change of bed sheets because our baby peed in the bed. We did not like its beach area, as the beach was narrow and the sea water looked dirty at certain times. The children’s pool made my children very happy. Overall we consider we will not return. The price WITH discounts was correct for what we experienced, but without discounts it is not worth the value (compared to other hotels).