Hard Rock Hotel & Casino, Punta Cana reviews
40304 TripAdvisor reviews
Second and last time going
d64d97d06f0833cf2024 (Cape May Court House, New Jersey) on Mar 23, 2024
We were there back in 2017 and even though the rooms had a nice upgrade, everything else went down hill. From the unfriendly staff that couldn't understand a link of English, to the awful food (always out of stock each day on some items), to lack of water at some of the areas, being locked out of our room, and the list can go on. I will never go back & look for a new resort next time.
Outstanding hotel
1752934878c11cbb2024 on Mar 23, 2024
I had the pleasure of visiting punta Cana hard rock mid March and this hotel dii i don’t disappoint. Obviously there are a few areas that could be fine tuned. Mainly ipanema restaurant looks tired and is in need of a refurb. But the stafff are always fantastic which ever pool,restaurant you visit.i have named a few of the very best people i have came across at this resort who deserve a special mention
The Perfect Vacation
76fbddb9dda50e612024 (Lafayette, Indiana) on Mar 23, 2024
This place is amazing! First time and we LOVED it so much I think we might do it every year. It was great for our kids (8,10,13) with plenty to do. They loved the Kid's Club. They only got to do it an hour, but wanted to stay longer! We enjoyed the food, drinks and shows throughout the week. The service was the best We've experienced! Better than the mouse!
Worst Food of Any Resort
b80ddf3ed2878a212024 (Dallas, Texas) on Mar 23, 2024
While the rooms were nice and the beaches and ocean are pretty, there is not much else great about the Hard Rock Resort. The food is literally some of the worst I have eaten in my life. Many of the buffets were cold and the overall quality was very bad. The best food was the cheeseburgers from the food truck by the beach. There is a definite communication barrier with many of the staff including bartenders. The casino was decent but not enough tables. They have a sports book but no sports betting.
AMAZING EXPERIENCE & SERVICE
GoPlaces188008 on Mar 23, 2024
Reymon and Elvyn our butlers were so kind with great professionalism. Amazing servirle from these guys and overall great service. The installations were great, restaurants were good and the members area was very comfortable with great service. Private dinner amazing too. THANK YOU!