Grand Palladium Palace Resort, Spa and Casino
What to expect (based on 9862 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
Service
Reviewed by abellamy8() on Apr 21, 2021
Food was out of a box no fresh seafood. Did not accommodate me for several SMALL Meals until Thursday. Front desk would not listen and went to bed hungry. No bloody mary in restraunts had to go to bar in lobby. Not understanding with surgery and eating of small meals. Nobody was on same page different answer everything.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Family vacation
Reviewed by franchescas2018() on Apr 19, 2021
I was on vacation in the palece and I loved it, very satisfied with the staff, especially Dolores Celeste, the room was super clean and very comfortable, the food was delicious, and the beach area was super clean.
Very fun and safe vacation with the wonderful Dominican people
Reviewed by Angela S() on Apr 19, 2021
I went with my husband and some of our friends to celebrate me beating cancer last year. The resort is beautiful and since the Bavaro part was closed, they upgraded us to a suite in the Palace. The front desk girl (I think Diane was her name) sent us a bottle of champagne and fruit as well. We did run into the issue of our refrigerator not working, but it was fixed. Food was great with the exception of the buffet. We weren't a fan of that. Many resturants are closed due to COVID and there are limited activities at night, but it was still a wonderful time and the resort does a good job at making everyone feel safe during the pandemic. The best part was the people. The staff, especially by the pool and in the lobby bar, are absolutely fantastic. We also enjoyed Gaby, Claudy and Jason during our "sales pitch" for the Travel Club. They were fun and informative. Even off the resort, the people were amazing.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Best of the Best overall Resort in Bavaro Beach Punta Cana
Reviewed by fernandezarthr(New York City, New York) on Apr 18, 2021
An outstanding, out of this world location in the heart of Bavaro Beach, Punta Cana, an incredible niche of pure perfection of Nature and service, an unbelievable Paradise of Nature and Beauty on Earth. The best resort I can say they really go out of their way to make sure all your needs are met. From the food services to room services, and not to mention the cleanliness of the grounds to the rooms, an incredible place to visit.
Individual ratings:
Cleanliness
Location
Rooms
Service
Value
Information center
Reviewed by julielU2310PB() on Apr 16, 2021
Delores was extremely helpful during our stay especially regarding the COVID-19 test. She always remembered us wherever we were at within the resort. I would recommend her to help you with any questions during your stay. Ramano was our waiter at many of the restaurants. He was very kind and after only meeting him once he also always remembered us and our names. I would highly recommend him to be your waiter.
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