Paradisus Punta Cana Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16681 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great service!

    Reviewed by ChelseaKo7(New York City, New York) on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Definitely helped that I came in knowing a decent bit of spanish but everyone was so quick to help out and the service was great! In particular, the tennis was great. The courts were always kept in great condition- thanks to our coach at the courts and also Domingo! Shoutout to Domingo- he helped us almost everyday at the tennis courts that we were staying at the resort. Will stay here again!

    Very Good Holiday

    Reviewed by Susanin09235650() on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I travelled with a friend to this resort and stayed from Feb 26 to March 11. We had a great time. The Paradisus is located on a beautiful section of Bavaro Beach. Their portion of the beach is wide, long, clean and not crowded unlike neighbouring beaches where there were wall-to -wall beach chairs. The grounds are absolutely gorgeous and very well kept. The walk to the lobby from our room was very pleasant and along the walking paths was only about 10 minutes long. The pool was huge, clean and there were lots of lounge chairs. You could easily find a chair close to the pool bar and activities or off by yourself, whichever you preferred. The hotel was not nearly at capacity and so the restaurants at the beach were closed at dinner and relocated to the lobby area on a rotating basis. On two nights we chose to eat at the dinner buffet. We were flexible about time and place so did not have difficulty getting dinner reservations In our 2 week stay. we were only unable to get a reservation only on one night. We enjoyed the food at all the restaurants but Bano where we found the food too bland. However, others we encountered thought it was the best. Poole have varying tastes and I really think there’s something here for everyone. One comment I would have is that they should inform people, when providing the reservation, about the new location of the restaurant. One evening several parties all showed up at the Grill at the beach where the light was still sh8mg in the menu, only to find it closed. We quickly surmised that it must be in the lobby but it would have been better to have been informed of this. What really makes the resort stand out are its people! All staff we encountered were friendly, helpful and very hard working, even in difficult circumstances. The activity team especially stood out for us whether it be in the workshops, aqua fitness classes, or participation in the lobby or Gabi Beach activities and dancing. They contributed a great deal to making our holiday such a good time. A special thanks to Daryls Nunez, Germania (Naomi) José and Ronil Reyes. You are all wonderful!! Stay safe and stay well. We will definitely be back when that becomes possible again.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Problems with re-opening

    Reviewed by chichmacrach(Montreal, Canada) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    They tried very hard to enhance the services but with half the staff it is difficult. We talked with the manager and he explained that they had a very rough time because of the false news about the United-Statiens who died of natural cause. So the people from the states almost deserted RD. We stayed at the Reserve which the buffet was very good. The buffet at Naos is still very good and a lot of choice. Most of the restaurants of were located near the Gaby bar were closed and relocated in the lobby. So one night it was the Grill (ok) and the Mole (ok) the other night was the Aqua (not very good - usually it was good) and the Fuego was the best one. The Bana is still good. The Vento was terrible but the Palapas still very good. The people at the Royal Service are doing their best to satisfied you and thanked them. Ranelly, Ramon and Juan still are fantastif at beach (Royal Service. Naeroby (such a nice and attentive lady), Liliane and Freddy at La Palapa are always to serve you and make you feel at home. All the animation is in the lobby which is very nice. I am sure that everything will be more than ok in couple of weeks.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Not worth the money

    Reviewed by rimax822(Montreal, Canada) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Most of the restaurants were close during our stay I heard the hotel was only at 60% full wifi in the room was not working for 4 days , very slow service and not worth the extra money But beach was very nice

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    Terrible experience

    Reviewed by Tim W(Edmonton, Canada) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The quality of food and service is lacking for what you pay. The language barrier was far too great as simple questions were not understood. There was no activity schedule, restaurants were not all open, spa amenities were not working, butler service was not really existent, and staff did not seem interested in providing a good experience and were often not friendly.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-3

    Rooms

    Rooms-4

    Service

    Service-1

    Value

    Value-1