Paradisus Punta Cana Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16340 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Cleaning

    Reviewed by Monica10240121() on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Yajaira de Jesus Olea it was excellent cleaning our room. 100/100. The Hotel needs to upgrade the rooms, bathroom. They need to have more activities for teenagers. The buffet was not good, Paradisus Cancun is much better. The service is not good. We had to walk for check out from our room to the lobby with the luggage because didn’t have enough golf cart and is a long walk.

    pleasant

    Reviewed by avelinasanch() on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    People were amazing, specially Yudelkis Jimenes who worked at the buffet and bar entertaining. She made sure everyone will feel good and she will get a smile out of you, she was a great host. She can make it far in this business.

    Not Good

    Reviewed by RSWNY() on Aug 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We arrived on Sunday, August 11 at 7:30 pm. The only restaurant we could get into was the buffet at Gabi. The food was AWFUL!!! Spent Monday at the pool and beach cane back to our room and it hadn’t been cleaned. Called housekeeping. They said they send someone. Got back to our room after dinner and it was never cleaned. Had dinner at Bana the Asian restaurant and it was very good. On Tuesday requested additional pillows and wash cloths. Neither arrived. Called again and again never arrived. Called AGAIN and they never arrived. Had lunch at Gabi and thank goodness it was better for lunch. Had dinner at Fuego and it was acceptable, Mole was pretty good as was The grill. Bottom line on food is that it goes from awful to only acceptable. In terms of our room, the TV never worked properly even after they attempted to fix it twice. The flush knob on the toilet was broken. The night stands were wobbly and about to fall over. The only good thing was the AC worked Very well The only good thing about the trip was Simon, the bartender at M Bar. He was FANTASTIC and personally helped us with some of our issues. If not for him the trip would have a total disaster Also, no one has change. They exact you to tip but it’s impossible to find someone to give you change for a $20 If you travel with kids there are VERY FEW children’s activities. I downloaded the Melia app as suggested but that didn’t help

    Relaxing

    Reviewed by sani m(Chicago, Illinois) on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Resort is close to the airport 15-20 min.We arrived around 4, check in went fast we were greeted with cool drinks, taken to our room and helped with our luggage. however resort at first seamed deserted(not many guest plus section of the hotel was closed /reserve section/ due to hotel next door being remodeled) , ponds looked little dirty and hotel looked little old.We arrived when no restaurants were open, only snack bar available and snack bar was really bad, beach empty it seamed like there was more employees than guests.But sleep on it and you will see all the beauty of this place, grounds are beautiful well taken care off, those ponds are cleaned daily , tall trees,flowers, flamingos and turtles at the lobby, very spacious and clean beach, with plenty of beds and bed-chairs(very conformable) , pool is very clean(bitt warm ).Restaurants are on the smaller side and most are open with no AC, but food is good.Buffets are small but they are ok. Service is excellent , all employees were always kind and helpful, awesome people. Hotel is clean and is not too big as some other reviews were stating , resort from beach to lobby like 5 min walk, and they do have shuttles always going around. Hotel is clean , welcoming, relaxing. This is certainly not 5 * hotel , but it is nice, and worth price . Rooms are ok , comfortable beds, cleaned daily, mini fridge restocked daily. They do need some deep cleaning , like corners of shower, door hinges and fixtures them self to bring shine out , some sanding were they had wall patched or fresh coat of paint would do thing, still rooms are just fine, ac and water faucets worked good. They do give out plenty of bottle water, even at restaurants and bars. At Sunrise beach bar you can get Lays chips, very kind bartender. What this resort is missing is good teen club there is nothing , no game room, no real activities, (closed air-conditioned room with ping-pong, air-hokey , couple of game counsels would be great for teens) , bikes you see on pictures, almost non existent couple of broken ones, gym is very good and updated, they have nice closed theater but no shows were there, and their shows were just ok nothing to brag about all at the beach, next to Gabi restaurant/buffet.It was pretty quite at the resort.Would I go there again probably I would for the right price , but not sure if I would stay more than 4-5 days. What I liked most about this hotel is their employees, and the beach. We did go with a both on both sides of hotel and it seams that it does have the best beach in like 2mi stretch on either side .It needs some TLC and some entertainment and guest.Go visit this beautiful place.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    No bad not great

    Reviewed by Expedition689108() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The staff overall were very friendly, the bartenders staff at the restaurants very nice. Front desk was not very helpful tho. The Resort needs to do more activities throughout the day to keep customers entertained and make it more of a fun experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

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