Paradisus Punta Cana Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 16514 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    100% TERRIBLE time

    Reviewed by franzferdinand668() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Our experience was disgusting. Dirty towels, dirty sheets, broken curtains, broken safe, broken phone...you name it! Not only did we have these issues, but the resort didn't even fix them! Food also made me sick. When we arrived, we found out staff had stolen $700 and broken into a guests safe. I also fell when sitting on a broken chair into the water and no one asked if I was okay. Terrible stay and would never recommend to come back. at in a chair that was broken and fell in the water. No one did anything or asked if I was okay. My review could be so much longer.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1

    Traveling from Miami

    Reviewed by Yara M() on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I must say that the attitude of all the people working there were especially good, excellent. We were treated with courtesy and we would really recommend this Resort to our friends and family, we hope.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    It us OK

    Reviewed by RomeuGranzotto() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Have a lot to improve, main in maintenance clean, and distraction for kids, the food is not bed not good, it is ok, I am a person that do not care for food. Have a lot of better hotel for the same price in the area.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Major Problems in Paradise

    Reviewed by J-chamberlin() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    My daughter booked her destination wedding at the Paradisus with a group booking at the Reserve. There were innumerable problems with the group booking when the hotel closed the Reserve and failed to notify anyone in the group - half the group was moved to one resort, others in the group to the Paradisus. After lots of expensive phone calls, everyone ended up at the same resort. The grounds and beach were lovely. The wedding itself was great. Food was generally OK. Poor maintenance in the guest rooms, and still waiting for the agreed upon refund when our rooms were downgraded from the Reserve to Paradisus.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-3

    Amazing vacation!

    Reviewed by marzenac904() on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came back from Paradisus last week. Every day spent there was absolutely amazing. Room was beautiful, clean. We were in building 32, v close to the beach and pool. Food was great. Everything was fresh, very tasty. Drinks were sooo goood. The staff was very nice. When we asked for more soap or towels we received them in a few minutes. The beach was beautiful, wide, white sand, cleaned early morning and there were no algae. The pool and surrounding area looked like a paradise. All grounds were v nice, lots of palm trees, wildlife. We ve never had any problems with finding free space on the beach or at the pool. Clean towels were always available. Gardeners were working really hard to keep place as beautiful as possible . They were picking up coconuts from palm trees and offered to guests every single day for free. Mosquitoes? Yes, u may need repellent like me. They bit me many times but surprisingly my husband didn't get even one bite and he didn't use any repellent. I recommend Paradisus and will return for sure.