Sanctuary Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7253 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Shockingly wonderful hotel, new friends and best Caribbean getaway ever

    Reviewed by 369shawnf() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow. I can’t say enough about Sanctuary. When the beach, the food and the entire grounds were so impressive we were surprised to also get to see one of the best cirque shows we’ve seen. But what made it stand out even more was the staff. Thanks to our favorite beach bartender ever and our new friend, Fernando, along with Jose, Esteban, Carlos and Gilbert at the bar, we never went without a drink in hand - and a good one at that. At the spa, Claribel and Sophia took such good care of me and I got an amazing massage from one of their best for sure. It was so fun to hang out with Juana and Maria at the upstairs bar in the evenings and the karaoke night was a blast! Thanks also to entertainers Fido and Gasolina, Chocolate, Sexy Monkey, Perla, and Happy Boy who added to the fun. Oh- and to Josue for hooking up my first scuba dive trip! Our first time in the DR and we will definitely be back.

    Extraordinary Service and Experience

    Reviewed by mariaj143() on May 08, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is our 3rd time in Sanctuary. We first came in 2019, 2020 before the pandemic and this past week 2021 with my husband. I cannot say enough of the resort but most importantly the people. In order to experience a relaxed, clean and service filled vacation, it starts with the staff from the hotel. They truly elevate the experience and hands down the BEST service I’ve received from any other resort. The amazing grounds just complete your time in paradise . I want to mention a few of the amazing people that we now call family: -My friends from the Love Bar/ Coffee shop: Micaela, Juana, Adela and Annette great service!! Attentive and will make you feel like home. - Entertainment: Simply the best!! : Gasolina, Chocolate, Fido, Happy Boy, Perla, Sexy Monkey ?????? - Restaurants: Super Yery, Sandro, Edward You will not regret your stay. If you are looking for a great relaxed time with enough entertainment but tranquility of a boutique resort with secure grounds... this is it! #Approved!

    The best vacation I ever had.

    Reviewed by S7560ZYkarinam() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best vacation I ever had. Not only is this resort absolutely beautiful, the food absolutely delicious but their staff is out of this world. I’ve never met a place with better service than here. Everyone from gardeners to butlers are all so welcoming, so kind. What differs them from other staff is that they LOOK for work and don’t run away. The moment you step a foot at the beach or pool area - the staff will come running to you offering you a drink. A couple of people I would love to point out: Conan Super jerry Jesus Cairo And others who’s names I unfortunately didn’t write down. In my opinion, every single person who worked from May 1st - May 8th deserves a raise and a 5 star review. Sanctuary cap cana - you are amazing.

    Great resort minus one big issue!

    Reviewed by montanaw831() on May 07, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Me and my boyfriend loved this resort! We booked the monarch villa, so we got our own personal villa which included and extremely helpful and attentive “butler”. He helped us with booking reservations at various restaurants and helped us out with literally all of our needs and questions. One thing I particularly liked was that we weren’t harassed by people wanting to sign us up for touristy things which we experienced a lot at other resorts in the DR. The food was also good and we loved the midnight room service! The staff was also extremely friendly and welcoming! The only issue we had was the fact that there is a very limited amount of umbrella lounge seating by the pools. This lead to people literally claiming seats for the entire day by leaving a piece of clothing or a book down and leaving the pool. We were often stuck for hours searching for a sun covered seating. When we asked a staff member if they could get us one they told us that there weren’t any left. Every seat should come with an option to use an umbrella because the extreme heat and sun exposure isn’t safe for a lot of people who want to enjoy the weather and pool. Aside from the umbrella issue our time was great and we will be returning.

    YOUR NEXT VACATION NEEDS TO BE HERE

    Reviewed by Binghama1992() on May 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is truly one of a kind—we did a quick girls family trip for 5 days in the royalty villa—the villa is absolutely worth every penny; coming with its own private pool and unforgettable views of the ocean (honestly, makes it hard to want to leave to explore the resort). The staff was incredible with how friendly and accommodating they were. My favorite restaurant was Wok—great food and Asian atmosphere. We traveled the week of April 26-30 and the weather was perfect (average in the 80’s and mid 70’s at night)—it was a perfect week with weather and far from crowded—there are so many pools and all of them barely are used which made it fun to pool hop and experience them all and their different views. The main pool with the bar was large enough and had fun activities they held daily—I can’t say enough how incredible the staff is and how much they make the experience memorable. Huge shoutout to our PHENOMINAL butler Emilio who made the trip extra special with his kindness and all his help. Eudi at the pool is THE BEST and will make sure you stay hydrated at all times. Recommendations for first-time travelers- • Brush up on your Spanish (at least the basics)! – much of the staff not customer facing don’t speak any English. • Bring plenty of tip money- these people deserve it and EARN it! • Stay in a villa if you have the funds- it’s worth it! • If you do get room service- stick to juice, coffee and pastries. • Pack multiple bottles of sunscreen and face sunscreen- we went through a few bottles • Bring dress up clothes if planning to dine at Italian restaurant- best atmosphere! Recommendation for improvement to resort—I do not recommend the room service food—it was not flavorful nor cooked well—the staff was great and timely with orders, but a lot of work needs done to improve the food/menu options.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5