Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. Grand Palladium Colonial Resort & Spa review

    What to expect (based on 6874 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Birthday in Cancun

    Reviewed by MrsKFoster(Maryland) on Oct 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful trip...few issues I would not expect to have for the price point, but they were resolved quickly enough. Room service was amazing the first day, but taste declined every day thereafter. Service time was speedy. Staff was eager to help. I also did not expect to be solicited so much within the resort. I find it off putting to be constantly sold while trying to enjoy a trip for which I've paid full price. Those are the kinds of concessions you make for accommodations at a discount.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Ehhh

    Reviewed by evelyncardona711() on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Rooms were hot and never swept, food wasn’t good at all, except hibachi and steak house, but for those you had to reserve and still wait 30 mins to get seated. And make sure you take repellent, mosquitoes were super bad! They don’t bite, they sting! I won’t be coming back here.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-2

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-2

    colonial

    Reviewed by mlbock() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    ok place. would stay at white sands if we went back. not sure why one pool was 5’3”...way too deep. would make huge difference if the rooms were just brought up to date. would not take much. better linens.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-5

    Value

    Value-3

    Best place I’ve ever stayed

    Reviewed by oneishappalmer() on Oct 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place is honestly a dream. I am from London, I travel a lot, but this was the best place I’ve ever stayed. Food: breakfast is the best meal of the day, go to breakfast in the White Sands Lobby. So much better than Colonial lobby. Lunch sometimes is lukewarm, sometimes I skipped lunch wasn’t that great. There were so many options for dinner. You can go to the buffets or the restaurants, the best one was the Japanese restaurant in Kantenah. Beach: beach is beautiful, I went to watch the sunrise a few times around 6:45 and it was perfect. Bars: there are bars everywhere you go. Cocktails are lovely. Workers: the workers are the nicest People I’ve ever met. Everybody says good morning as you walk by. They are always offering to help you. They refill your drinks without you asking: Resort: the resort is so big, they have buggy’s you take you around. They come every 5-10 mins and if you decide to walk they’ll stop and ask if you need a lift. Plenty of activities, I went snorkelling with the turtles, swimming with the dolphins and went to a water park. Of course visited Chichen Itza and the local markets. Weather was perfect, rained a few times, but it was never the whole day. And it’s the least you can expect in a tropical country. About a 45-1hr drive to airport They are also really good with allergies. Best 10days I’ve ever had in an hotel!

    Loved this Vacation

    Reviewed by elh2161(Lockhart, Texas) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Grand Palladium Colonial Resort and Spa from 10/07/19 to 10/13/19 in a Junior Suite. It was nice and the balcony faced the jungle. Our check in was super easy and we received a "welcome drink" upon our check in. The bell stand personnel took our bags from the van to the room and were very friendly. The room was nice and clean and a good size. The king sized bed was comfortable. Our mini bar was constantly stocked full. Bar staff at the main pool swim up bar was awesome. Gilmer was my favorite and he would make the best drinks and shots for us without us even asking. All of the staff was very friendly. The buffets were nice however some of the food was luke warm. It was definitely better to be there early to received fresh food. The resort is HUGE, so plan on doing a lot of walking. The beach front was clean and free of seaweed when we were there and the volleyball courts were nice as well. There were plenty of beach loungers so finding a seat wasn't difficult. All in all, the resort was nice, clean, the shows at night were entertaining and the staff was friendly.