Dreams Puerto Aventuras Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 6040 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Exceptional Service

    Reviewed by mandygerace(Thornton, Colorado) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The service is what makes this place exceptional. It was my birthday & the staff went above and beyond to make me feel special. David had a cake delivered to me in the pool! The resort is small and cozy. It is a great value. The services had a drink ready for us. The food is okay, but for the price good enough. The rooms were nice too. I recommend if you get an ocean view, request 6 or 7th floor. Extra special people: David, Adalberto, Giovanni, Brenda, José, Erik...

    Amazing visiting to Mexico

    Reviewed by NatSmithJ(Immingham, United Kingdom) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friend and I had a fantastic time in Mexico. We spend several days at the resort and all I can say is that everything was perfect, food, people, service. They have so much activities so you’re never going to get bored! Foam partys, kayaking, dolphins show, shows at nights, yoga, aerobics in the pool, volleyball, dance lessons, Zumba at the beach and so much more. Thanks to all the entertainment team, Maria was always so nice with us, Gio making everyone laugh. We hope to see everyone soon.

    Already Looking to Book Again!

    Reviewed by cristinaandjason(Vancouver, Canada) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Honestly one of the best resorts I have been to. This small resort is located within a gated and safe community. We stayed the week of Canadian Thanksgiving (mid-October), which is typically slow season for Cancun. Upon arrival, we were welcomed by the smiling bell boy and front desk staff. There were no issues with our room. We originally requsted the second floor, and we did not have a problem obtaining as such. That same evening, our party went to the Mexican restaurant as we were hungry from travelling. Not one, not two, not even three, but four servers attended to us in the Mexican restaurant and even performed a dinner show. That same evening, the entertainers, Brenda Serrano, Erik Torres, and Giovanni Felix, made the effort of introducing themselves to our group. On top of this, they remembered our names throughout the entire week, making us feel special. I never felt like the entertainment staff was working, but rather there to make your trip worth the while and enjoyable. These entertainers work long hours from the early hours in the morning to almost midnight. They honestly made an effort with keeping us entertained, by having engaging conversations with us and having the patience to teach us how to dance. During the day, both Hector and Kary fed us amazing Grilled Food, while also teaching us Spanish Lessons. Service at the Swinging Bar by the water was great by Felipe as he attended to serving us drinks all day long. Waiting staff, including Consuelos, Veronica, Terisita, Isamaar, and Jessica were very sweet and kind. At night, our group would go to the bar/dance club. As soon as you made eye contact with either bartender, they would start making your drink without requesting it. Our group was celebrating two birthdays and Ariadna, who worked at the Concierge, arranged the set menu for dinner and room decorations. I did not have to spend my days sitting and planning this, as she came to find me whether on the beach or pool so that I can enjoy my vacation. Room service was great and quick and the cleanliness and turn down service was appreciative. I would recommend this resort a million times over to my family and friends, and hopefully one day soon return to see my new friends.

    First and only place for my all inclusive vacations!

    Reviewed by Grelynn B(Wilmington, United States) on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent service. Every time I came back to my room it had been serviced. The frig was always stocked with what I liked. Birthday balloons on my bed my entire stay. Other than excursions, all entertainment was at the resort...fire show, magic show, laser show, etc. Eight different restaurant categories, three outdoor bars (two swim-up, one beach), one indoor lounge. Delicious 24-hour room service. Unlike other all-inclusive resorts, it felt like I was getting more of the culture. Shops within walking distance, fresh fruits and veggies stand just outside the resort. Top-notch security. My favorite part was that it was just such a worry-free experience.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Vacation trip

    Reviewed by Tashaliegel() on Oct 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is absolutely phenomenal. I have been to many all inclusives and keep coming back here because of the staff. The entertainment team is amazing, always energetic, caring, and truly are the best. Also the wait staff is amazing. Conouelo Vazquez was amazing!!! She always had a smile on her face, always knew my drink, and overall was what helped make the experience. Can’t wait to be back next year!