Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9832 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Beautiful Resort and Great staff but read full review for pros and cons

    Reviewed by Eskayallday() on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife and I got married at this resort in 2019 and decided to visit again for our 2 year anniversary. A lot has changed in 2 years with Covid and this resort does everything they can to make you feel safe and comfortable traveling during such an uncertain time. I will give the pros and cons of our 1 week stay. I will say there was a difference in food quality over the past 2 years. We were blown away with the food 2 years ago and thus year the food was edible but not at the level we were expecting. We booked a Deluxe Ocean View Suite and we couldn't see the ocean and ended up on the 2nd floor near the elevator and the jacuzzi outside. It was very loud at all times of the day and night so we asked to be moved and the next day we were on the 5th floor in another room facing outside the resort (rooftops, buildings etc.) We were just happy to have some peace and quiet and get some sleep....until we were overwhelmed by the smell of sewage in our room. I called the front desk and they sent maintenence up and he said he didn't smell it but would have room service pour chemicals down thr drain. We ended up upgrading our UVC package and upgraded to a proffered room for the last 3 nights. What ill say is skip the standard rooms and just pay for a preferred room to start. The highlight of our trip was Ezekiel from Himitsu. He went above and beyond to make us feel special on our anniversary. We went back to Himitsu 2 other times after that just to have him serve us. His dedication to making the guests feel special is admirable. As far as bartenders they were all great but Misael and Luis at the pool bar were phenomenal as well as Clever from Rendevous in the main lobby. Overall we had a great trip but since we are UVC members we want to see some other parts of Mexico and stay at different resorts. Secrets Maroma Beach will be our next stay.

    Impeccable service

    Reviewed by natalieaH6234CJ() on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My boyfriend and I chose Dreams for the fact that it had several different restaurants to visit. Each night we tried something new. Our two favorite restaurants were Portofino (Italian) and El Patio (Mexican). The food was amazing everywhere we went but it was the service staff that made the trip most memorable. If you decide to come to Dreams look out for a few of our favorite staff members: Jessica who works at the bar in the lobby was a friendly face from day one of our trip. We would come every night and enjoy talking to Jessica. By the end of the trip she became a dear friend that I will definitely come back to visit. Then there was Oscar is the preferred lounge. His service was always on point and was always a pleasure to talk to. I celebrated my birthday one night of our trip and it was truly made magical by Alfredo at Seaside Grill. He had a wonderful surprise set up that included a nice bottle of wine he suggested, a birthday banner, and a rose (pictured below). He went out of his way to make my day very special. On the last night of our trip we went to the highly recommended El Patio. We were told to ask for Armando. Armando did not disappoint. In fact, he had the chef prepare a sampling of all the appetizers. The presentation was beautiful. This was the first time we met Armando and he went above and beyond for us. Lastly, I want to shout out Jesus, Sebastian, and Ricki from entertainment. These guys always kept us entertained and always had a smile on their faces (under their masks of course). They all mentioned they were pretty new to the job but you could not tell. They never missed a beat. All of these amazing people are what made our vacation so amazing. I would give our experience 5 stars for the impeccable service.

    My sister and I had A BLAST

    Reviewed by ashleyhV6809JI() on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot more highly recommend this location! The staff are just incredible and truly make you feel like family! We were able to upgrade to the Governors Suite when we got there and it was an amazing room!!! Just a few of the incredible staff: Israel- Pool bar service, took care of us at all times Jose Alberto- concierge – ensured our stay was perfect! Dani- pool concierge- helped us reserve cabanas and always made sure we were happy Santiago- beach bar server with the BEST attitude Abraham- took care of us during dinner each night Alphonso made sure we were always taken care of Itzel- Preferred Club Concierge- always so helpful for every request Vanessa- Spa Manager, so friendly & helpful Diana- hydrotherapy assistant, so kind & pampering Mayra- made the best coffee every morning Guillermo- the BEST breakfast & lunch waiter Greece- hostess for breakfast & lunch was always so friendly If you are looking for a great place to get away, you NEED to check this place out!

    Fabulous Resort and Employees!!

    Reviewed by A4006OQmatthewe() on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you are deciding on which spot to select for your vacation or trip we definitely recommend Dreams Riviera! It's a beautiful resort with lots of food options and things to do the entire time you stay. What I think is more important to talk about though is the level of service we received the entire time. Everybody was great, but there are a few specific individuals we built a relationship with for many reasons. These individuals had a level of service that we have never experienced before. It was amazing! Alfredo is a server at the Seaside Grill and Oceana. We went back to visit him several times because of how great he was. One example is how he distracted my girlfriend and gave me a rose to give to her for her birthday. He also set up a special table for her with a Happy Birthday banner. He is the man, and you need to go see him if you come here! Victor is a server at the pool and his level of service is truly unmatched. Victor makes sure you have a drink and are doing great the entire time you are there. This man is on point and we purposely went out of our way to make sure we were in his section mutiple times! Jessica is a server in the lobby area mostly. We made sure to visit her once a day at least and always looked forward to it. Jessica became a friend and we are grateful for her service and that we were able to meet her! Oscar is a server in the preferred lounge mostly. He is an excellent server that always made sure we had drinks. It was always part of our routine to visit him before dinner. You can tell Oscar gives 100% effort all of the time. Armando is a server at El Patio. Armando was recommended by a few other associates. He blew us away. The entire meal he just kept surprising us and his energy was awesome! Jesus, Sebastian, and Richi are part of the entertainment team. There aren't many people that match my energy level, but these guys do. They do a fabulous job and make your time much better with all of the activities and events! These individuals made our trip much better and I recommend going to see and met each of them if you decide to come here! Dreams Riviera has some great assets in these individuals and I definitely recommend coming here!

    Getaway to Mexico

    Reviewed by ErinR(CO) on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We found cheap plane tickets and had a deal via bookvip.com that we used to book this stay, so off to Mexico we went for some stress free time away from work. (And our honeymoon, since our original plan of Europe won’t happen for another year or two maybe due to covid!) Part of that deal included going to a timeshare presentation, which lasted a little over 3 hrs total. Would not recommend bookvip.com EVER (that’s a whole different review), but this was a nice stay overall! The staff is the best part of this place, they really do try to ensure you are always taken care of. Everyone we came in contact with was very friendly, kind and helpful. We upgraded to a preferred club room upon arrival. In our particular case, I can’t say it was really worth it, based on what we had already paid + upgrade cost. At a different Dreams, we had done it, and it was the best experience ever. The covid hours made everything close earlier than they normally do, so maybe in a normal year it would be a better deal for us. The hotel rooms are very loud, and really our only complaint about this place. We could hear EVERYTHING all the time....people of course are not always quiet as they go buy, but the telephone ringing in the room across the hall?!? Bring earplugs if you don’t want to be disturbed. The food was also just Okay, most of the time. Not terrible, but nothing really wowed us. Good part is it was “free”. Room service food was the worst of all the options we tried.