El Dorado Seaside Suites by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 10983 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Service has dropped

    Reviewed by Anthony G() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Came here 5 years ago and it was perfect. Sadly this time the standard of service has dropped considerably. Yesterday I had to ask 3 times over 3 hours to get water for our room. The restaurant had no hand sanitizer despite a letter we were given warning of sickness. I reported this to the relations manager but he was uncaring and useless. It's a shame as it really was paradise. It's been let down by things that shouldn't be difficult to resolve but it appears an uncaring management is now running this resort :( Room 3804

    El dorado

    Reviewed by Jane Y(Horncastle, United Kingdom) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a fabulous time here.trips were great.very friendly staff. Weather great.food fabulous.rooms lovely.spa was great.met lovely people.what more can I say.would definitely recommend el dorado if your going to Mexico

    Paradise

    Reviewed by Mel P(Prestatyn, Wales, United Kingdom) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Swim up room was best for me gourmet food outstanding anyone who complains about this resort mustn’t have anything better to do. Resort spotless throughout the staff work very hard to keep this place up to standard best chill out holiday I’ve had in a long time. Cocktails and even the beer was proper alcohol all restaurants served amazing food and amazing service right down to housekeeping even room service was excellent in service and food. Would I go back yes in a heart beat will definitely book this resort again

    Going down hill

    Reviewed by judith330(Newcastle upon Tyne, United Kingdom) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This was our 4th stay at this resort and have always loved every minute, but things are starting to change in order to cut costs. You now have to book the al cart restaurants, which not only reduces availability, but also means you have decide what you want to eat days in advance. We don’t like to clock watch on holiday and missed dinner a couple of nights as got chatting to people in the bar, this would never have happened before the booking system was implemented. Now no al cart breakfast choice either. Quality and choice of drinks has been reduced a very basic example being only one draught lager available in bars when previous years every bar had a variety of canned lagers to choose from. On 7 out of 14 nights we had to complain in order to get our mini bar restocked. Apparently the hotel has a new manager, who is clearly trying to save money. Resort is paradise and staff are the best I have ever experienced, but sadly due to the cost cutting changes we won’t be returning

    A piece of Paradise

    Reviewed by Raymond310(Brighton, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a lovely relaxed resort. The staff are extremely friendly. The rooms are designed for comfort. Great choice of restaurants. Beautiful beach. Location convenient for excursions. We can’t wait to return. Thank you.