Now Jade Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12061 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nothing short of Outstanding!!

    Reviewed by b2lang(Pittsburgh, Pennsylvania) on Mar 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I traveled with my wife to Now Jade for our 7th time from 3/6-3/13. From the moment we stepped onto the resort the team treated us like royalty and old friends. It was great to be recognized by a number of members of the team and to receive the same exemplary service. First and foremost the communication, accommodation and personal touch from Chief Concierge Cristhian González was masterful. Cristhian puts the needs and comforts of the travelers top on his list. This is demonstrated by the way he interacted with my wife and I and this approach is emulated by his while team. We cannot thank you enough for your kind attention. I just wanted to call out a few people for extra consideration that went above and beyond. Octavio helped us with our bags and remembered us from previous stays, he showed us the upgrades to the hotel and outlined a few changes, very nice gentleman. We could not have had any better check in service, John was EXCEPTIONAL and very kind at the Preferred Club checkin. Throughout the week we got to renew acquaintances with Gustavo in the Preferred Club. He helped us in a big way on our last night as my wife had ice packs that needed to be frozen in order to transport her medicine home. He made a special accommodation to freeze the ice packs over night and to alert the bell man where they were since we were leaving early in the morning. Everything was seamless, phenomenal job! Erik was extremely thoughtful at Spice, we feel he is the best waiter on the resort and ask for him by name. We also had great service from the waiter Juan at Spice, he made our last night memorable. Francisco at the buffet omelet stand was very personable, thoughtful and remembered up by name each day. Misael did a nice job at the Italian restaurant, he has a lot of potential. Lastly, I wanted to shout out Alvaro the pool waiter. We really have gotten to know Al well over the years, he is the hardest working, most diligent server there is. We made sure to sit in his section, he is very gracious and personable and a huge asset to your team. Messa (Meisel) as well was a great server by the pool he made sure to always care for us. All in all we had a great trip. Everything was so cleanly and we had no concern about the Corona Virus and our room was excellent. I cant thank you enough for going the extra mile. As an aside, the hotel as a whole is very geared to individuals with needs especially food allergies. Although this did not pertain to us specifically, each meal at every restaurant we were asked if we had any food allergies. Also, as mentioned above we had a special circumstance regarding refrigeration of medicine, the whole staff was very accomodating, direcreet and respectful. This really made our trip as carefree as possible. One last note, the week that we went there was no seaweed at all on the beach. I urge you to please give Now Jade a try you will not be disappointed!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Fantastic!

    Reviewed by Retiredtravele() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have never written a review before, but I feel like I have to tell everyone who is interested what a wonderful time we had at the Now Jade. Even though the resort was scaling back due to the current state of affairs, we had a wonderful vacation. Everyone there went above and beyond to be sure that we were taken care of. There was absolutely no scaling back on the food or the service! Thanks especially to Alvaro and Daniel, our beach servers. And to Isai, thank you for your time and service with a smile :) And to our housekeeper, Marcela, we appreciate how you took care of our room. As soon as this passes, go to Mexico! But only if you want to have your BEST vacation ever!

    Wonderful holiday

    Reviewed by crimp(leeds) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am writing in the locked down of the corona virus but I am lucky to have the lovely memories of my trip to the Now Jade hotel. My travelling friend & I thoroughly enjoyed our stay here & although being very big it still had a friendly atmosphere. The staff were all very professional & nothing was too much trouble. There are enough specialised restaurants to get a booking each evening whist the carnival buffet or castaways restaurant were great during the day , both having terraces overlooking the beach. The food was ery good in all restaurants catering for all dietary requirements. Plenty of sun beds by pools or on beach with daily clean beach towels. The infinity pool was gorgeous & fairly quiet as the children used a different pool & the pool bar was also in a different area. Loved that we didn't have to wear a wrist band or pay a deposit for towels. All rooms are suites with ample room & huge bathrooms , some rooms quite a walk from social areas. Some lower floor rooms are in heavily wooded area so would be dark. Looking forward to my next trip here .

    Our 8 day visit at the Now Jade was terrific!

    Reviewed by toenejo() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    At the Preferred pool, Benjamin is the best at what he does & Meisel never missed a drink or a plate of food. At the Capers Restaurant, Daniel, the manager was outstanding, going out of his way to please us along with Antonio, what a great person, what a great waitor, always smiling and never had to ask for anything! What a great place to eat! The staff at The Mercure, unbelievable!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    First time to a Now resort but will probably return

    Reviewed by Zor4(Canada) on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great resort. We were really impressed with the rooms even though we don’t spend much time in them. Got to see 3 different ones (had to move once as they were closing of a portion of the resort due to reclining numbers) The restaurants were fantastic, probably the best resort food we have eaten. Very clean and they were constantly working to make the grounds impeccable. The staff made it for us and were all approachable and everyone had a smile even though with the current virus situation they were losing their jobs. Notable mention to: Adults only pool (we didn’t go to the other pool, but I am sure there were great guys there too) – Daniel, Benjamin & Lorenzo French Restaurant (Breakfast) – Santos (always had a huge smile), Martin, Jose, Augusto & Eduardo Outside Lobby Bar – Jony Italian – Alfornso & Alberto Spice – Galdino, Eduardo (don’t think this guy knew how to walk – ran everywhere) & David It was our pleasure to meet you all. Hope you can ride out the current crisis and we will see you all again. We don’t like to go to the same resort twice as there are too many out there to visit but this one had an appeal to it to make us want to return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5